Huge queue for checking in which took at least one hour.
Rooms where clean but bathrooms need improving as do elevators.
staff in general need to up there game.
Sadly on my behalf I left something behind in room having spent over €50 on
phone calls to lost and phone department which didn't ring me back once.they now say item wasn't left in safe when honestly was,very upseting!
We were told the pools were open. There was one open the whole time we were there and guest services told us the wrong closing time when we went and tried to swim. We didn't even get to use it :( We found out that it was only the wading pool that
was open any way. Dumb! We chose our hotel based on pool reviews and that they told us the pools were open and this did not make us happy. Our bathroom had hair in the tub and all over the floor. Yuck! Our 'new' GO room was not in very good shape and every time the air conditioner came on it would blow some very heavy stinky cigarette smoke into our room. It made it tough to breath through the night with my asthma. Not something you want in your NON SMOKING room! Needless to say, we will not be staying here again. We did like the outdoor habitat. That was pretty and well taken care of )
When we arrived at the hotel my friend paid so we could up grade our room so we could be next to each other. But when I got to the room it was ok. I thought it should be better. Or at least have a couple of drinking water. Anyway it is alright
just not what I thought it would be.
Stayed 5 nights in the older side of the hotel. The room was clean, decent bathroom and comfortable beds. Hallway carpet was dirty and tired. But they were working on replacing the carpet whenwe left. I don't spend much time in the room when I'm
in Vegas. So as long as there's a bed, shower, and toilet I'm satisfied. GREAT location for the price and friendly staff. I will be returning next year!