The staff at the hotel and casino were not customer friendly. The hotel room and linens were dirty. Had to ask two times for bed linens to be changed. Also, had to call housekeeping twice and ask them to come clean our room. The hotel and
casino no longer offers free shuttle service to the airport. In fact, we were given false information by the front desk. They told us the shuttle did not run at 4 am and that we would have to take a taxi. Sales people in the hotel and casino were overly pushy, to the point of making customers uncomfortable. Loud music being played until all hours of the morning. Store staff were unfriendly (rude) also. They were not willing to go out of their way to help customers. I heard several of these same complaints from many other guests of the hotel.
I got the room for my parents. The building was too far from the check in/out lobby. Also not on the strip as we thought. The extra walking to and from the main hotel was hard on my parents.
The staff was very friendly and the rooms clean.
We picked the cheapest choice (Manor) for Circus Circus. The Manor is 5 two-story motels. The room smelled like feet. The bed felt like hard wires covered by a thin sheet. The toilet didn't flush. You could hear kids running up and down the
hallway. We waited 45 minutes to check in. We didn't stay the night. This hotel is not for couples.
The first room that we were put in the air conditioner was not working properly which is really important in Las Vegas in the summer and the smoke detector had been stolen (?) and the wires were hanging out of the ceiing. They then moved us to
another room and the the lamps were not working because the light bulbs were burnt out and the refrigerator had a towel in the bottom, possibly to defrost it, but nonetheless the door wouldn't even stay sealed on it. The walls were paper thin and children staying around our room were playing in the hall and kept slamming into our door. No coffee maker in the room and the machine in the downstairs lobby of our building that costs $2.00 a cup filled my cup half full with muddy water and coffee grounds. Yum! Oh yeah, there was also a safe in our room but the lock to the safe was broken. And our bed was horrible! I definitely would not stay there again.
Hotel features (5 = best, 1 = worst):
Buy a pass for the deuce bus first thing so that you don't have to walk so far all the time.
The hotel is nice with lots of shops. The casino's are nice as well. If you have never been to this hotel, it's easy to get lost and turned around. When we were dropped off, the shuttle dropped us off at the back of the hotel. It took us until
the next day to find the front of the hotel.
Although the hotel is on the strip, it is on the far end. You will need to ride the bus (duece) to the made strip.