Bellagio

Booked the Bellagio to celebrate a milestone in our lives. Arrived to find light bulbs burned out in the room, a standard TV set (instead of a more modern, HD TV set you would expect in a "deluxe" suite), and dated guest reference materials in the room that gave conflicting check out times with what we had been told at the desk. Was expecting the "Ocean's Eleven" experience and found it wanting. With so many competing hotels close by, it was disappointing to see the Bellagio fall short of its potential.

BELLAGIO GAVE US A VERY NORMAL ROOM WITH AMICABLE VIEW, WE WENT TO SEE DIFFERTENT SHOWS AND ENJOYED O MOST.WE WERE GIVEN ROOM ON 21ST FLOOR INSPITE OF OUR REQUEST FOR TOP STORY FLOOR. THERE WAS NO TEA OR COFEE MAKER IN THE ROOM AND MY WIFE SUFFERED.NO INTERNET IN THE ROOM INSPITE OF CHAGES CLAIMED.WE WD NOT LIKE TO STAY IN BELLAGIO AGAIN. OUR PREVIOUS TRIP WAS IN VENETIAN, WHICH IS 10 TIMES BETTER IN ALL ASPECTS.

We found this property to be very impersonal and staff rude. Check out time on our itinerary was noon - at check in we were told this was 11am per their policy - the front desk person sighed and slammed their policy on the counter to show me their policy. Stood in line at the concierge for shows - someone approached us in the line up (possibly to fast track) was asked what we were in line for - told them it was for the show tickets - we were not asked if we were guests at the hotel - were asked to go to the box office. At the Casino in this property I was playing the slots for about an hour and no one offered a drink. In other resorts you get drinks offered promptly.

Staff attitudes was good. The following are targeting at my disappointing experiences and the minimum expectation of the delivery of services. Price I booked online was $179 but when checking in, the staff first told me she is going to charge me $139 but then she said " oh you paid online already" what happened to the lowest price gaurentee? How do I get the price difference? The moment I walked in I saw a strip of stain about an inch of on the bedding cover... As to room request, I called the hotel to make my request of NON SMOKING ROOM and a room CLOSE to elevator due to my allergy to smoke residue and bad knee. What happened was that my requests were not ready for me. I could only get a non-smoking room but it is ALL THE WAY at the end of the hall way. and if I wanted a room closer to the elevator, they will need to defog the room in order to get rid of the smoke ordor and it will take more than an hour. because of the hotel failed to delivery the pre-requested services, I had to burden my bad knee in order to get a room that I will not have allery . What a disappointing experience with a 5-star resport.

This is a nice hotel in a good location but I expected WOW. The food was overpriced for the quality and service, check-in was unorganized and slow, casino smelled strongly of smoke. Our room was at the end of the corridor making for a long walk to get anywhere.

5 star hotel & staff!! Excellent location. Great amenities. There club the Bank which is fairly new is crazy on a Thursday, would definatley go back!!

Stayed here as part of my son's wedding. I also booked a room at the Signature for other guests. I was sorely disappointed in every interaction with the hotel staff. From the idiot who screened people getting on the elevator, who asked me for my room key while I was holding 4 coffees and a bag of danish. It's in my pocket, if you want it bad enough you can either hold this or get it yourself. To everyone else who was going on break, getting off duty, or simply too busy to acknowledge you, which seemed to be everyone. Whereas at the Signature, check-in was at 3, we journeyed over at about 11am to pay the tab for the future guests. Would you like to see the rooms, Sir? Can we help you with anything? After being snubbed and irratated by the staff at the Bellagio, it was nice to see somewhere where customer service mattered.

Generally the experience wasn't bad, but with a banner name like the Bellagio it was well below expectations. Our room was small (compared to prior stays at other comparable hotels and was not particularly clean. There were serious cracks in the shower grout leading to an obvious mold problem; the soap dish (under the complimentary soap) was disgusting; no in-room coffee; there was lint on the walls; drips down the wall covering of unknown origin. On the other hand public spaces were clean and well maintained; CIRCO restaurant food & service were excellent. No non-smoking gaming areas.

For the price of a room at the Bellagio I expected much more. There's nothing special about it, except that everything is ridiculously over-priced.

My experience was overall mediocre. My travel provider described the Belliago to be something much more amazing than it actually was. I am a little disappointed with my stay and flight.