The hotel staff was very rude all 3 days. They wouldn't allow my father to use my credit card even though I called ahead and told them about it. They told me on the phone it wouldn't be a problem. Then they charged us a fee to get in our room
early even though it was clearly already ready. We had no choice but to pay it since we needed to get to a rehearsal dinner on time. On the plus side, The hotel was very clean and the location was excellent.
Arrived at 12;00 am Monday morning 5/19/14
there were about 45 to 50 guest in line we were about 25th. It took use 1 hour 20 minutes to get checked in. There were four counter staff on duty
and for some unknown reason every time they finished
checking someone in the would disappear
in the back room and never return. At one point three guest asked the manager if he could get more staff members to the counter to help he just looked at them and he walked in the back room. the was the first time I ever stayed at Bally's hotel and believe me IT WILL BE THE LAST !!!!!
Long wait to check in - offered upgrade for an additional $20 per night because the rooms were "newer" though the front desk agent could not confirm exactly what made the rooms "newer" - they were not any larger any size. The rooms stunk and the
overall appearance of Bally's was also of a dump. I will not stay at that hotel in the future nor recommend the facility to anyone I care for.
The only good thing about the hotel was the location, it is right opposite the Bellagio. The rooms weren't good, the hallways to the room were dirty and had a weird smell. Check-in counter had only two attendants even though they had about 8
counters. It took us an hour waiting in line to check in. The pool was closed for the season !! What season ? The casino was the smallest and gloomiest on the strip.
I FELT MISLEAD. THE FIRST ROOM WE HAD SMELT SO BAD WE HAD TO ASK FOR ANOTHER ROOM. MY SECOND ROOM THE TOILET ROCKED BY AND INCH AND WHEN IT ROCKED IT WAS SO LOUD IT WOULD WAKE UP MY MOM. THE CARPET WAS VERY LOOSE AND MY MOM KEPT TRIPPING ON IT IN
THE HALLWAYS. THE WINDOWS IN OUR ROOM HAD SO MANY HAND PRINTS YOU COULDN'T SEE OUT OF THEM. SOMEONE HAD WRITTEN ON THE BATHROOM MIRROR, SO AFTER A SHOWER YOU COULD READ THEIR MESSAGES. THE OLDER SECTION OF BALLY'S NEEDS TO BE RENOVATED BADLY. THE NEW SECTION MUST BE WHERE I HAD READ THE REVIEWS FROM. THE LOBBY AND CASINO WERE CLEAN AND WELL KEPT, BUT WE SPENT MOST OF OUR TIME AT THE PARIS.
I booked this hotel because of the location. I mean it's great right? It's right by Caesar's, Bellagio, etc. We checked in Fri night and were supposed to check out Mon. However, we checked out a day early and just booked at room at Palazzo
because on Friday we called to let them know the hot water in the faucet wasn't working. They said they would come fix it but come Saturday night, no one showed up to take any action. I went to the front desk and requested early check out. They didn't even offer to move us to another room where the faucet WAS working. [...]