Beautiful Room! It was very comfortable, but the music going down the hallway to get to the elevators and out in the parking lot is SO LOUD! We were looking forward to using the pool, but did not for a number of reasons: it was overly crowded
(sardine like), no chairs available, and falling over drunk people. The casino was nice, and the restaurant choices were excellent. Shopping across the way, and the location was perfect.
Check-in was the worst experience I have ever encountered. It started with an extremely rude front desk clerk and then an even more obnoxious manager named [...] and continued right through the "VIP Services" rep Renee. We were greeted with the
hotel manager ([...]) advising us that our reservation did not include double beds. When my sister and I booked two months ago we made it a point to contact the hotel directly to ensure we would have double beds.(I love my sister, but we grew out of sleeping together in 1st grade.) We were told then that it would not be a problem, in fact the hotel stated after confirming our reservation [...] that we were "all set". However, when we arrived the manager argued with us stating that we only "requested" double beds and that there were no guarantees. Apparently, the hotel was fully booked for the weekend and no other rooms with double beds were available. [...] After 45 minutes he miraculously found a room with double beds. When my sister and I arrived, oh we had double beds...in a smoking room with a view of the parking garage. Wonderful we thought...flew close to 1000 miles for this. [...] As both my sister and I were not satisfied with our room condition we headed back to the lobby and back to [...] at VIP services. After several minutes of discussing our displeasure with [...], with a few strokes of the key board, poof there was another room with doubles beds in a "fully booked hotel". It appeared obvious that we were taken advantage of because we were two women. A hotel does not go from being completed booked for the weekend with absolutely no available rooms to 2 vacant rooms within an hour.Fortunately, first impressions wore off and even though both [...] and [...] missed their customer service classes the rest of the hotel staff did not. The Spa was wonderful and the Spa treatments were worth every penny. The grounds were beautiful, food was fantastic and since we won at the casino it too was great. Although, we did not travel with our families it was obvious that families were enjoying the resort. We specifically liked the fact that the pool area(s) were separated and could be enjoyed by everyone. We spent our time in the secluded spa area (own pool, cabana's, wait staff and peaceful music) For a rest and relaxation weekend it exceeded our expectations. If you are going as a serious gambler this resort is not for you. They only had two roulette tables open and they count every chip you win. The pit bosses were more like pit bulls. They took notes, inputted information into the computers and talked so blatantly about each player that I began to feel as though they were stalking us. True gamblers would make out better if they stuck to the strip casinos. Nonetheless, if you are over worked and searching for some down time this is the place for you.
Good overall, nice and peaceful away from the party of the strip. Made 3 requests to housekeeping for extra towels and items and did not ever receive what I requested. Other than that it was a nice stay.
This was just an R&R vacation for my husband's birthday.
It was a very restful and enjoyable vacation.
We have stayed in other resorts and this was one of the best.
We don't gamble, so it was nice to be able to enjoy the facilities without having
to go through the casino much.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
As for the dining...all the food we had at the resort was very good...from fast food to nice restaurants.
It was so poor that I tried to book another hotel less than 24 hours into our stay, but with a big fight in town, we were unable to move to another location until Sunday (Friday to Monday trip).
Rather than explaining all that went wrong - just
take my advice and stay at another hotel/casino.
From check in trhough departure our experience was first class. We liked the lobby separate from the casino; it was quiet and well appointed. Fabulous workout facilities and spa. The eating options were excellent and the food superb. A fine
casio is there if you wish to gamble. The strip is an easy & quick drive ~8 miles on 215/15. If desired/needed, the Henderson area offers close by shopping & restaurants.
Our stay offered us everything we were looking...some peaceful, beautiful surroundings when we wanted it and gambling excitement when that was our agenda. Lots of good choices for food. Pancake house was a little disappointing and don't wear a
hat to the Italian place...you have to take it off (male).