The Lodge at Santa Fe - Heritage Hotels and Resorts

I have traveled (and lived in) New Mexico for over 20 years. The hotel was not very clean, no wireless in room.

The hotel is tired; and needs updating; clearly a two stair hotel. Bar furniture is torn, rooms are very dark, shower is tiny, and I mean tiny. Hotel looks ok from outside but once inside, the dress is off the pig.

This trip, I used the room only to sleep, change, etc and spent the day and evenings shopping, sight seeing or attending the opera.For the price, it was just fine, less expensive than some of the chains much further out away from town. The location was easy to reach, and had good access from the highway. Overall the room was quiet; the coffee maker worked; the shower had good water pressure; the towels and toiletries were fine. Housekeeping showed up at 8 a.m., but I hadn't put up the do not disturb sign; so I can't really complain there. They were very nice and came back exactly when I asked them to as I was getting out for the day. I found a coffee stirrer they had missed when I got back, but overall the room was clean, the towels and toiletries replaced, the coffee maker cleaned, etc. With the dark carpet and lamps, the room was a bit dark--housekeeping (missing a red coffee stirrer on a red section of the carpet is understandable if they were just vacuuming-- but I prefer darker rooms unless I need to work. This is an older hotel that has been refurbished, but the room I had was fine, nothing fancy, but very serviceable and larger than one I paid much more far at another, very famous, Santa Fe hotel last year. My one suggestion to the hotel would be to get new mattresses. Although I slept fine, the mattresses were old and I could hear the springs in them. I didn't use the shuttle to the plaza, but the people who did seemed to have no complaints. I didn't eat at the hotel, but there are many places to eat in Santa Fe, so it wasn't too important to me. If had had eaten there, it would have been for breakfast. I would stay there again, especially for the opera and general sight seeing.

This is a lovely place, high on a hill with a gorgeous view of the mountains. Even though I stayed on the first floor (of two levels), the walls seemed thicker than at other places so the room was quiet. The Lodge balances rustic charm with comfort. Advantage: the Lodge provides free shuttle service to the Plaza. The Plaza is the charming downtown area of Santa Fe with all the quaint boutiques and artsy-craftsy shops. It can be difficult to find parking, so the shuttle service is a blessing. (Note: I did not use the service because I went to the Plaza on my way out of Santa Fe.) The disadvantages: I was there on a Wednesday night and the restaurant wasn't open! Plus, there were no extra blankets in the room (this is at the end of October) and I had to call the front desk several times because no one picked up. The guy at the desk explained that they did not expect the place to be so busy, so they were short on staff. There should always be extra blankets in the room, especially when the temperatures get into the 20s. Other reviewers have cited the disrepair of the rooms. In my room, some metal at the top of the lampshade was broken (this did not affect the functionality of the lamp, however); the bathroom tub spout emitted water when the shower was on; and the hinge on the cabinet housing the TV was broken. The only real cause for alarm was the TV cabinet, because if you tried to close the sliding doors they could have fallen off and someone could have seriously gotten hurt. To the staff's credit, I reported the disrepair in the room and the man at the desk (this was his third month on the job) was very concerned and wrote everything down in detail. He said that management does want to know if things aren't working--and that even though the staff checks rooms to see what works and what doesn't, there's a difference between turning on the TV (to make sure it works) and opening cabinet doors. So, they rely on guests to report breakage. I would stay here again. However, I wouldn't want to pay full price, not as long as things aren't in tip-top shape.

The hotel was lovely, quiet and peaceful. It is on a hiull with a scenic view of the city and surrounding mountains and feels like a retreat. The room was in the Santa Fe style and the price was amazing considering how nice this place is.

Being familiar with this hotel it was as expected. I did receive extra coffee from the front desk as requested with no problem. Everything here is good!

Great hotel! Clean,friendly,comfortable bed and quiet. The only thing missing was my wife, can't wait to return to Santa Fe with her.

Very nice place, friendly and courteous staff. Comfortable rooms with plenty of towels, nice pool and Starbucks coffee in the room! They also offer shuttle service to the plaza. I'd stay here again.