When we arrived they were friendly and respectful. The receptionist gave us the card for our room. We went to our room and I noticed that they did not had micro and fridge. Then I went to front desk to ask why in my reservation said that our room
had microwave and fridge and the room they gave us had a big bubble bath tub but no micro and fridge. The receptionist asked me if when we checked in we asked for a bubble bath tub and I answer that the other receptionist does not even asked that. So she gave us another room with a kitchenette. Then we could have a good night. That was not a good experience. Next time me and my family would not choose to go to this hotel.
Hotel features (5 = best, 1 = worst):
Review of The Lodge At Sierra Blanca
Feb 15, 2011
great stay! breakfast tasted great but breakfast service could have been better, plates were not washed well and cooks could not keep up