Comfort Inn Gallup

I booked online asking for a non-smoking room. As we proceeded to our room with luggage in hand, the hallway smelled of smoke. As I opened the door, the room also smelled heavily of smoke. I've stayed at many hotels that have both smoking and non-smoking rooms and there is always a stinch of smoke in the air. I've had luck by turning on the AC to help circulate and remove the odor,so this is what we decided to do. We came back from eating dinner, and the room still smelled like an ash tray. We decided to check out of the hotel because I didn't want to smell smoke for the rest of my vacation. I was informed because it had been over an hour I wouldn't be able to get a refund back. Furthermore, I was informed the room I was given was actually a smoking room but the sign on the door that read non-smoking hadn't been removed yet. I asked for the 800 number to the hotels corporate customer service. The staff told me she wouldn't be able to give me the number. I than asked for her name as she was wearing a badge with her name on it. She covered the badge with her arm and told me she wouldn't be able to give me her name. I asked for the manager and was informed the manager was not on duty. I was told the manager would call me on my cell phone the following day. I'm still waiting for the call.

This is an older establishment and is showing its wear and tear. It may have been cleaner than it looked and the bed was much too soft.

Le petit déjeuner est inclus dans le prix. la chambre est immense.