Hard Rock Hotel & Casino Albuquerque

It's always a great place to stay. Close to the hard rock pavilion and has everything you need in one place. The beds are so comfortable!

Although the location is somewhat remote - about 15 minutes from city, it is a beautiful facility. The pool and hot tub are fantastic. Good family feel while at the same time would be perfect for a couple to have a getaway. The dining room, night club and casino were uncomfortable for me as a non smoker, but overall a good experience. Ask for a room refrigerator as none is automatically offered, at least in the double queen room we had.

I was very surprised with the rooms, they were very nice, and being right by the casino was excellent. I was also able to go see the Lobos in their final home game which they won, overall a great vacation spot.

Checked in 2/10/12 and checked out 2/12/12...Check-in was a little rocky. I initially reserved a one night stay for saturday but called on friday morning and asked if I they had availability to arrive that evening instead of saturday. The lady I spoke with said yes and it wouldn't be a problem to add a night onto my stay. When we arrived, they couldn't find the reservation for friday, after some checking they found the "memo" the girl left. She hadn't actually made me a resevation for friday, just left a note that I wanted a room for friday. Anyway, for the inconvenience they did provide me with $40.00 in free slots play for the casino. After, that the remainder of the stay was very nice. The room was beautiful, a king bed with balcony. Big flat screen tv. No refrigerator in the room for the sodas we brought with us but we got ice from the machine and used plastic cups. We ate at their buffet. It was ok but a bit pricey considering that the selection was not very large. We're not big on gambling(or smoke), went to the casino during the day and it was great, hardly any smoke smell and rather peaceful. Won over $100 with the $40 in free slots play..yayyyy. Highlight would be the pool/hot tub. The waterfall is so awesome. Went around 11:30am so no one else was in/out there in the pool or hot tub. Would definitely recommend and would stay again in a heartbeat.

This was my first trip to Hard Rock Cafe and Casino at Albuquerque, NM. I enjoyed the trip and the stayed at the hotel. I also enjoyed the Comic Books Convention. The hotel shops and itself was a bit expensive for my wallet but I enjoyed and I am planning to go back in the future.

The biggest thing probably hurting this hotel is the clientel. We have stayed twice now at the Hard Rock ABQ with our kids while visiting relatives in town. The hotel is nice enough, the rooms are clean, and there is a nice pool for the kids to play in. There was no mini fridge and the TV took almost 2 min to come on after making clicking noises over and over again. The kids were really surprised too when they tried to add more warm water to their bath and cold water came out the shower head above them even though it was not set to. The problem is during both trips we lost at least one night of sleep due to drunk neighbors coming in during the middle of the night, cussing and swearing and waking everybody up. Our first night this stay we had to call the front desk 3 times and finally after their third warning security evicted them from the hotel. Again not exactly the hotels fault that they have rude guests. The biggest thing I would have liked would have been a followup the next day to see if we felt the problem was resolved. When we checked out they did not even ask how our stay was. I'm really not sure if we will ever stay here again after having two bad experiences with other guests. As other people have mentioned the casino is way too smokey. You'd think a more modern hotel like this would have a better ventalation system.

The hotel was big, clean, decorated very nicely. The staff was all great we had a basic king room & it was great the bathroom was clean & nice, the room was nice & clean the bed was very comfortable the best ever for a hotel also the sheets were awesome!!!! The casino was also very nice clean friendly, the food was great!!! Will recommend to all!!!

We got married on 11.11.11 and decided to stay somewhere we had not yet visited and spend our money domestically in the U.S. The first part of our trip was relaxing in Santa Fe and we wanted an exciting place to stay in the city of Albuquerque. This was a one resort destination! Luxury, security, gaming, excellent staff, room service, and employees. We could have not asked for more!

After reading reviews, I was very nervous about staying at HRA. BUT much to my surprise, the place was quite, my room was very clean and very comfortable. The staff was nice and helpful. Keep in mind this stay was on a Wednesday night, not a weekend. I could tell getting close to the casino the smoke was insane but I didn't smell it in the lobby or my room.

The two women that helped us could not find our reservation and were rude. They attempted one time to find with our confirmation number and told us we did not have a room and gave up. The man that did find the room was nice.The room was not the room we had requested with resort view, the TV did not work and there was not a coffee pot in the room.