BEST WESTERN PLUS Newark Airport West

Very dirty surroundings, unfriendly staff,damp rooms, bed bugs on the beds. Can't recommend this place to any one.

The hotel is impossible to get to. There was a big accident on the turnpike the day I was to check in, and it was physically impossible to get there. They refused to give me directions, and then would not let me cancel my reservation.

[...] We had to wait over 2 hours after we returned to the hotel after our trip to get our car. It was parked in by 10 other cars and they use ice buckets as their filing system for the keys. The front desk staff was rude and overall parking was absurd. The location is also very scary. It is at the end of a dark alley. The shuttle bus driver actually asked me to back out my car because he was not comfortable backing out my SUV. This guy drives the shuttle bus!!! Also, they cannot pick you up at the Arrival Terminal. You need to take a train/bus to another remote location. If you have a lot of bags this is a huge hassle. Beware of this hotel!

1.When the kids were about to go to sleep wee took off the blankets and we saw that the sheets on the bed were dirty we called the riception and asked to fix it. We waited more than 3 hours and still nobody came. During the 3 hours i called a few times and i was answered that someone is on the way to fix it. It was midnight and when i saw that nobody is coming i had to go downstairs to the riception and to get the sheets and to make the kids bed (that's the hotel obligation!!). 2.When we came back to the room each time i had to go up&down because the key card didnt succsseed to open the door. 3. The Wi-Fi didnt work, and it made my work impossible. 4. The breakfast buffet were closd at least half an hour before the actuall time, while guests were still eating the breakfast buffet were cleared.

na

For a one nite stay it was just OK

We chose to stay at a hotel in New Jersey because it was cheaper than staying in New York, where we were actually visiting. The Hotel was located in an industrial area in the back of an alley way...very scary. When we drove up the parking was horrible. There were two rows of parking with about 10 parking spots in each row. If you drove through the parking lot to the end there was no where to turn around so you had to drive out in reverse. There was consturction going on outside so the you had trucks blocking the entrance and the parking lot. The hotel had two shuttle vans to the airport that blocked the entrance to the hotel and parking area. Because it was located in an industrial area there was no on street parking. It was just horrible! However, on the good side the hotel itself was very nice. The room was clean and well decorated. The free breakfast and breakfast area was very good as well. And the employees were very polite.

Restaurant was very inadequate; breakfast ad very limited choices. Room had a broken towel rack. Bar staff very friendly and welcoming

Old and needs work. ac not working and put in wrong room on 1st night

tv remote missing and no replacement available by night staff. coffee maker broken. clock radio missing. left early even though i prepaid for 2 nights. will not lock myself into that situation again. manager offered a 20% discount on future stay, right.