Before booking we called and asked for early check in because our international flight has arrival time in the morning. They said if rooms are available we will do it for you. It was a weekday and we thought it will be easier. When we reach there
around 7:30 am, they told us room will b available only by 12pm. We were fine with it, we roamed around, had lunch and came back at 12. Then they said you can check in only by 3pm. It was really frustrating. Overall experience is ok, nothing great about this hotel.
We arrived at the hotel at around 7PM in the evening and found out that our room was still not ready. When we asked, we were informed that due to rain some of the airline staff had still not vacated the room and therefore we would have to wait
for an hour or so. The room check-in was supposed to be at 1PM and at 8PM we got our room. We were offered a drink, but that's not acceptable for a hotel to make it into a practice.
The room was very nice as well as the bathroom. The location of the hotel and the overall value is good.
We choose this location because the Path Train Line into NYC is <5min walk from hotel. You also don't have to fight NYC traffic to get to your hotel. We like the Westin because we needed a place for our dog, wanted access to a nice pool, and like
the quality of the beds. After a long day in NYC its a great place to relax.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
The Path train is a great way to get into NYC easily.
WE were supose to do the Check in at 3:00 pm as per the hotel policy but the girl in the front desk told me to wait 1/2 an hour in the first time and another 1/2 an hour in the seconde time when I asked for my room .well after a while an other
person in the front desk told me that we should wait till 5:00 pm to get my room I was so disapointed and they've juste told me well we can't do anything for you we've juste to wait or except our excuses . I explain the situation that I have two okids one four years old and the onther one 8 years old and we've juste been driving for 6 hours can you imagin how they feel .tired exsauted and juste want to eat a ggod meal and sleep .
the hotel offer us a drinks .very appreciated .
when we get our keys the room was clean but not really .NO SOAP ,NO SHAMPOO , and the toilet wasn