The Water Club

It was not a good experience. Customer service was terrible. They would not let us use the pool because we had a child. YOU SHOULD POST THIS. Children are not allowed in the pool! There was banging noise from the room in the morning. front desk is rude. Bad customer service. Will not return.

Horrible I placed a long complaint to the hotel The room was dusty our tv didn't work. We put in a request and never got fixed. Checking in the lady shannon was rude. I have numerous complaints.

Check-in time is five o'clock not four on Sunday. Getting to the hotel entrance was confusing and difficult. Staff was courteous but the environment was not peaceful or friendly despite the attempt to create a serene atmosphere. Everyone was very guarded. We were forbidden to use the pool without wristbands which were $25 to replace. ID was necessary to go to go anywhere other than casino area. Five stars is way too generous for this place. If you are not going there to gamble you might as well stay home. I left feeling like I needed an escape, not went to one.

1. Unable to use the hotel amenities (pool and gym area)until your room is ready even if you arrive at the hotel earlier in the day. We have never encountered such a thing at any hotel we have ever stayed at before. Most hotels encourage use of their facilities will waiting for room availability. 2. The rooms were spotless and very spacious. 3. The pool area was very nice.

The room was great, very quiet, nice view, 32nd floor Spa was spectacular. Pool hours were very short, I guess they want you out of the pool and into the casino. Strange housekeeping moment - went back to the room around 10am, after breakfast & hot tub to get showered & ready to check out by 11am and the maid was cleaning the room. I explained that we were checking out that morning and if she came back in 20 minutes, we would be gone. She ignored me and continued cleaning the room for about 10 minutes while we were sitting on the newly made beds waiting for her to leave. I hope they cleaned for the next guest because I showered and used the bathroom after she left. I guess someone's room list was wrong, but she didn't listen to me when I said we were checking out!

Enjoyed two days and one night of relaxation and gambling. Classy place, attentive staff. Would choose it again.

My husband and I were celebrating our anniversary weekend and truly enjoyed the beauty of the Water Club. We will definitely come back again.

My wife and I stayed at the Water Club in July 2010. We enjoyed our stay. The room was very neat and first class. The bathroom was very clean. The bed, however, felt like it was not level. My head felt lower than my feet! The hotel staff was adequate but inconsistent. Upon check-in, we were told that we had to wear arm braclets ( handed to us at check in) to swim in the pool on the 32nd floor. When we entered the pool room, we were told that there was a $35 charge to swim in pool. The hotel desk clerk should have told us that. Otherwise, very nice hotel.

Very nice and relaxing pool area. Don't bring a cooler with you because they will make you check it downstairs. Also make sure to check your bill upon check-out. There was a mini-bar charge even though we never opened it; the staff removed the charge very easily though. Make sure you put all of your friends names on the room when you check in just in case their key deactivates and need to get a new one.

I had a nice time at the Water Club. It is attached to the Borgata but it gives you distance between the two. The many pools they offer are essentially 2 (indoor and outdoor) in the same area, but they are spacious enough to fit everyone. My problem was that after 4 in the afternoon there was no sunlight and you had to move inside because it got cold (in July.) I am a firm believer in certain things being included in your stay and some of those things were not included in ours. You have to pay $5 every time to park your car. The internet in the room also costs $10. Those things do not make sense to me. I also asked for a later checkout and they said no. All of those things put a huge tarnish on my stay. I had fun at the casino, the restaurants were good and the room had an amazing view. Overall good, but I probably will try somewhere else the next time I go to AC.