The Chelsea

my husand and i went for three nights over the weekend. Paid almost $600. 1. Faucet in bathroom leaked all night long - drip, drip, drip. Bathrooms had to be original - do not think they renovated those - old 50's pink tile. 2. Last night there housekeeping never cleaned the room. 3. no soda or water machines in the hotel had to go out and around corner to mini mart 4 Ice maker we had to go down two floors across the pool area through the lobby take another set of elevators to sixth floor to get ice. 5. On Saturday night all the people there staying were fighting with each other. Never got any sleep due to slamming doors, yelling people and the dripping of the faucet. Management never did a thing to quiet anyone down. Would never go there again !!!

THE ONLY GOOD THING ABOUT THIS HOTEL WAS THAT ITS CLOSE TO THE BEACH AND THE ROOM WAS FINE. BUT THE SERVICE IS TERRIBLE. THE TV WAS NOT WORKING SO THEY HAD TO FIX IT, THERE WAS NO HOT WATER AND THE POOL WAS OUT OF SERVICE.SO I DECIDED TO STAY THERE FOR ONE NIGHT AND THEN MY HUSBAND AND I CHECKED OUT. WE CHECKED IN THE BORGATA HOTEL WHICH WAS EXELENT. I LOST SOME MONEY BUT I GAINED A GOOD EXPIERENCE FOR THE REST OF THE WEEK.

in this hotel-nothing

A letter we wrote to the President of Conventions and Visitors bureau: My wife and I had a very unfortunate experience with the Chelsea hotel in Atlantic City. My wife booked the hotel on line after doing substantive research about the area on Orbitz. We were searching for a 4 star hotel with specific amenities. The site listed Chelsea as a 4 star. When we arrived at the hotel we were sent to a tower facing the street that at best was at a 2 star level. From very dirty carpets, to scuff marks on the walls and a dirty elevator, horrible lighting, etc. Clearly a lower level 2 star at best facility. We went back to the front desk and related the details with the front desk clerk who explained to us: "Have you ever seen a 4 star hotel at the price you reserved?" As a meeting planner planning dozens of meetings and 1000's of room nights per year, yes I have stayed in 4 star hotels for less than what I paid at Chelsea. And much nicer ones I would add. Then he went on to say " we state that only one section of the hotel is a 4 star." Which is factually untrue on the Orbitz site. Then the clerk asked "How much cash do you have on hand right now?" Obviously hoping we would pay him cash for an upgrade to the 4 star area of the hotel. Eventually, he provided us a 4 star room in the tower facing the ocean for no extra money. My wife is in process of communicating this experience with Orbitz. The only contact I had at the hotel was a sales contact and frankly I don't really care who at the hotel gets my complaint. I have also copied hotel ownership. But, more importantly I wanted to be on record with the Conventions and visitors bureau with my complaint. If hotels treat customers like that in Atlantic City, it won't be hard to figure out why people stay away from the destination.

Where do I start? Well it got off to the wrong foot where I prepaid for the room in full a month before my trip and when I get there they charged me $125 per night extra in something about security totaling $375 and they claim the funds would be back on my card when I leave. There was 1 small bar of soap. The room was supposed to be upgrade for my honeymoon and the lady had an attitude and gives us a room that was dirty. Then the guy that parks your car helps us up to the room drops my bags and breaks an expensive wedding gift, glass everywhere. No amenities what so ever, you had to pay for everything! Then when I checkout I ask about the $375 charge they claim would be credited and the guy tells me that if I dont see it in 48hrs I have to call my bank, it would be thier problem. I get home and not only did I go on my bank site to see that the charge of $375 is still there from the first day and they charge me ANOTHER $375 on the day I left also. Now there is $750 on my card. I will NEVER GO HERE AGAIN!

2 years ago we stayed at this hotel (shortly after it opened), and had a lovely time. Sadly, the hotel has lost a lot of it's charm. From the poor customer service by the rude front desk associates to the general neglect/ lack of upkeep of the modern room decor, this place is not worth your time or money. Every question to [...] or [...] (front desk) was met with derision and attitude. Asked the possibility of getting another room and was rudely brushed aside. Just a terrible, frustrating experience. It's clear customer service is not the Chelsea's strong suit.As a frequent patron to other Cape Resorts hotels (even our wedding was at the beautiful Congress Hall!!), I did not expect this experience. Steer clear of this fallen beauty.

worst customer service we have ever experienced. our luggage was lost my the valet, our room was hot, the annex hallways were dirt and smelled. the front desk employees were ruide- the manager never came to our room to hear about our issues- worst thing about our experience- when we were leaving this morning- every single customer that was waiting for their cars did not have one positive thing to say about the chelsea. no one had a good time- service was horrible. as if was walking toward our car the valet asked to take my bags for me- i told him no thanks- my husband opened my door and the valet turned to him for a tip- my husband waved his hands and the employee spit on the floor towards my husband- i rate this place a zero- they should fire every single employee starting with the management

This place is disgusting!!!! It was gross, smelled terrible like smoke and it seemed like just about everyone came to the lobby to complain about their rooms. We had to switch rooms twice because of mistakes made by the staff. We finally left and went elsewhere.

The room overall was not bad and very clean. However, the water in the shower was initially brown and it's taken for it quite a while to warm up. The heating thermostat was broken and thus it was pretty cold in the room (despite the early summer). Check in was very fast and the staff nice. It was right around the corner from the Tropicana, which was convenient. I would not come back to the Chelsea.

I arrived early and was told by the Front Desk they would call me cell when it was available. I was told there would be a $20 cover to use the 5th flr pool. My guest arrived shortly after me, was told me room was ready, I never received a call & they wouldn't call me while my guest was at the desk because "he wasn't me" despite having my contact info. He was also informed the 5th Floor pool was FREE, which it turns out it was free. I had to contact the hotel myself regarding my room, I had to remind them they had luggage checked for us. The room was dirty, someone had wiped their nose on the wall, and we were charged $50 to upgrade. The upgraded room was very nice. We forgot our toothpaste & contacted the front desk for a dental kit that was missing from the minibar ($8). They informed us housekeeping wld bring one up. 30 minutes and no show. We called again and were told the same info. No show again. I called a 3rd time (7:30am the next day since we fell asleep waiting) and were told if our room didn't have one they were out; but I could wait till 9am and their store MIGHT have one or I could walk a block to a store and buy one myself. The valet brought me the wrong vehicle to top off the stay, which then took 20 minutes to find my correct car.