Check in around 6 p.m. was quick and easy. The front desk staff person who checked me in was great! She was very professional and efficient. The room had two queen size beds and was spacious. It was fairly clean but could have been better. The
lack of dusting was an issue. There was heavy, thick dust on the couch. Enough to write a message in. The table was also dusty on the bottom legs. The room included a mini fridge but no microwave. So, be careful not to bring any food from the hotel in the room that you plan to eat later. The only other issue was the plumbing in the bathtub wasn't working optimally, the water collected during showers and drained very slowly. The hotel is in a good location and the Jitney shuttle stops there that will take you around Atlantic City, perhaps to visit other casinos and/or hotels.
We had an issue with other guests not behaving appropriately and Sam Bryant, security manager, did a great job addressing the matter. He was expeditious to come to the room and have us fill out the appropriate paperwork. He did a great job with follow up as well. While we were told we would get back a portion of the cost because of the incident, upon checking out we found that wasn't the case because we booked through a third party. The hotel did,however, allow us to use that amount in the hotel that we could charge to our room.
Hotel features (5 = best, 1 = worst):
McCormick and Schmidt's has a great mussels appetizer dish that's worth trying. A server, Brittany from Iowa, was great so try to get her section.
Stay was great. Clean quiet ate at the steakhouse the ambiance and food was terrific, only one little problem, lack of communication, the cleaning staff were not done cleaning our room when we signed in , but over all we were very happy with our stay
BATHROOM WAS GROSS - BLACK MOLD, WATER WOULDN'T DRAIN
Besides the fact that supposed 'dying' AC still had the audacity to charge $440 a night, the shower was gross. The water did not drain - so you showered in a pool of your own waste water. It appears this problem has been going on for quite a while
because the caulking around the tiles on the floor of the shower were covered in black mold. Very shocked. I wouldn't recommend this to anyone...even if I didn't like them.