Could be a decent hotel after the renovations are completed
The room was ok but very dated. It had that old smell. Bathrooms are in definite need of updating. Water leaking from the shower on to the floor. Called the housekeeping and they brought us a few towels to wipe the floors with (but we had to do
the wiping ourselves)
Most restaurants are still closed. No pool yet. Casino - below average experience:
not a waitress in sight until after the pit boss called the waitress managers. Very few black jack tables and the dealers are not much too look at.
If you are thinking about staying here, please think again. The hotel is under complete renovation, so unless you do not mind being woken up at 7 am by drilling in the rooms above you, you might want to reconsider staying elsewhere. To make
matters worse, the heat was not working in the rooms (although it was around 30 degrees outside), and the restaurant staff and service was substandard. Although the restaurant (called Michael Patrick's Brasserie) only had a few customers in it for lunch, it took about 45 minutes for our food-- which consisted of a burger and BLT wrap-- to come out. Together, between the unsatisfactory service and irritating matters due to the renovation, I will certainly not return this hotel ever again.
I WISH I COULD TELL EVERY TRAVELER GOING TO ATLANTIC CITY NOT TO STAY THERE. THE HOTEL STAFF IS HORRIBLE. THE WALLS ARE PAPER THIN. I COULD TELL YOU EVERYTHING THAT HAPPENED TO THE PERSON THAT WAS STAYING IN THE NEXT ROOM. I WAS LOOKING FORWARD TO
SLEEPING LATE AND I WAS WOKEN BY A JACK HAMMER AT 7:30AM IN THE ROOM THAT WAS BEING BUILT NEXT DOOR. I PAID EXTRA MONEY AT CHECK IN TO BE AWAY FROM THE CONSTRUCTION. THAT WAS NOT THE CASE. THIS WAS MY FIRST AND LAST TIME STAYING AT THIS HOTEL. I HAVE NEVER HAD A PROBLEM AT A HOTEL. THE JACK HAMMERING NEVER STOPPED. IT WENT ON UNIL WE LEFT. ALL THE MANAGER OFFERRED ME WAS A LATE CHECK OUT. HE WAS NOT HELPFUL AT ALL, THIS WAS AFTER I HAD TO WAIT 30 MINS TO EVEN TALK TO HIM. I TOLD HIM I WOULD BE PUBLISHING MY EXPERIENCE ON EVERY SOCIAL MEDIA OUTLET I COULD FIND, HIS RESPONSE WAS "THATS ON YOU." IM NOT EVEN SURE WHAT THAT MEANS. HORRIBLE EXPERIENCE.FIRST NIGHT AWAY WITH MY WIFE SINCE THE BIRTH OF MY DAUGHTER TURNED INTO A NIGHTMARE.
When I arrived at the Hotel they did not have a room available for me. I did call the Hotel and mentioned I would be arriving late between 10pm and Midnight. To my surprise my room was not available and they offered to send me to The another
hotel. I booked and paid in full for this room online. It was an inconvience to drive to another location after traveling over three hours to this location. At no time did the front desk explain that staying at another hotel would only be for a day. To my surprise I was asked to check out of the hotel and return to The Golden Nugget. They never explained that procedure and it was very inconvient to drive back to the first hotel I originally booked with. Management was not helpful and could care less that it was inconvient. When I checked in for the second time they did not have the original King size bed and suite and put me in a double bed room. They should have given me my original room because it was not my fault that they had no room available that night. Customer service was very poor. My weekend was ruined with this type procedure. Again they never explained that the switch would only be for a day. It was tiring and overall a bad exprience.
The Hotel is under construction. And when I say construction I mean big time. You have to keep the drapes in your room shut from 7 am to 4 pm because they're working on the outside of the building. We actually had to move our room the first night
because at 7 in the morning it was so loud it sounded like the roof was going to cave in on us. After we moved about ten floors lower you could still hear the noise a little but it wasn't to bad. Also as soon as you go downstairs there are workers everywhere as well. All in all though the rooms are very comfortable. Besides the noise you might encour everything else is great! And you can not beat the price! While I was there I also took a sneak peak at the top floor which is the only one completed, and it looks awesome. So as soon as all this construction is over The Golden Nugget will be right up there with the best of them!