Holiday Inn RALEIGH (CRABTREE VALLEY MALL)

When we checked in on Wednesday, there were no washclothes, and the bathroom floor was not really clean. The next day the bed was made, but the room had not been cleaned. Friday a group of cheerleaders were staying on our floor and their chaperons made no effort to quiet them after we complained at 11:40 p.m. Security was supposed to check on the situation, but no one came to check. Dirty sheets had not been changed. Saturday a large dog was barking at night and no one entered our room all day, even to make the bed or give us a suppy of coffee, towels, etc. No one could even bring them up to us because only one person was working at the desk and couldn't leave. Dirty sheets again, also. Room was so dusty for the first two days that when an item was laid on the table the dust flew.

[...]has the wrong address for the Hotel. The Old Holiday Inn (which matches the address) is being torn down. The GPS takes you to the Old Hotel. The new hotel which you had to search for a bit was very nice once I found it.

We stayed there during the winter storm in Raleigh and the power went out and they did not clean our room... I had to stay there an extra night because of my plane being cancelled and they never offered any comps for the fact an entire day I was unable to use the room.... Also, they didnt clean our room for a 2nd night..

The customer service is amazing. However, the horrible, pungent smell in the hallways and room was unbearable. The smell was dank and as if a flood had recently occurred. I stayed in the hotel for less than the time I was supposed to because of the smell. Overall, the hotel room did not have that home-away-from home feeling.

It was far from what we expected although we were staying in an executive suite... There was no refrigerator when we arrive there... The Internet access wasnt secure that my husband were not able to use it for some reasons, it should be secured though... He lost our wedding ring too... It was just there for 3 days on the sink but when we get back to the hotel for our last night.. It was gone!

Rooms did not smell fresh, bathroom facet water came out brown in color had to run for awhile until clear.

Attended the 90th birtday celebration of a family member in the Raleigh area. The Holiday Inn was a short drive to several locations where events were taking place. It is directly across the street from Crabtree Mall, a major shopping venue, near the expressway, and a quick 10-12 minute trip from the Raleigh Airport. The hotel was tidy, and the room I stayed in was clean and quiet. The only difficulity, (even with my GPS) was finding the main entrance to the hotel, due to shrubs blocking the view. I would recommend this facility to anyone looking for a clean hotel, with a 3 to 4 day max stay in mind.

I enjoyed my business stay at the Crabtree Valley Holiday Inn. I will definitely return when I visit Raleigh N. Carolina. The staff are very warm and friendly they go out of their way to please you. One morning I could not get on the Internet and was invited to use the internet in the office. I did have a few little problems but I still enjoyed my stay and the location can't be beat, they are close to the airport and mall.

very easy check-in service, even though arrived from Boston 4 hrs early allowed to check-in. Front office staff very accomodating. Would stay there again when in Raleigh.

I really enjoyed it at the holiday inn at crabtree. It was right next to a mall so that was nice to be able to go shopping at anytime. It had two elevators, but one was broken. Having 12 floors is difficult using only one, and even two. We were waiting a very long time always for it and then we'd go up floors, down floors, always stopping before getting to ground floor or our floor. Other than that the place was wonderful, beautiful outlook from the window and I enjoyed every second there! Carolina Jack's, the restaruant there, was amazing!