$57 Avg/night
Rate based on Check-in: Sep 5, 2015 Check-out: Sep 6, 2015

Suburban Extended Stay Hotel Charlotte

2 stars
View map of 8615 Hankins Road, Charlotte, NC 28269

Hotel Overview

Reviewer score
2.9
out of 5
10 reviews
great

MANAGER WAS VERY FRIENDLY. Maids are very neat and clean See full review

  • natasha g.
  • Mar 10, 2015
CLFlyer

Very god experience. Clean, convenient and comfortable. Was in Huntersville for the weekend, and... See full review

  • Modelflyer
  • Oct 20, 2014
Suburban Extended Stay hotel of Charlotte is just minutes away from everything the city has to offer. Hotel is within minutes of some of the best shopping and restaurants around. Whether you are here for business, NASCAR races at Lowe's Motor Speedway, games at Bank of America Stadium, or to see some great sights and visit colleges and universities, our warm and friendly staff make this the perfect home away from home! We have fully equipped kitchenettes, and guest laundry facility. Passes available to the local gym. Front Desk hours 7am-11pm. Weekly housekeeping. Limited hotel services. Free local and long distance within the 48 US states.

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Amenities

  • WiFi
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Ice machine
Dining
Coffee maker in room
Vending machines
Services
Guest laundromat
FAX
Internet
WiFi
Parking
Outdoor parking
Room
Television with cable
Microwave
Iron

Nearby points of interest

  • Metrolina Expo Center: 0.3 mi
  • Halton Arena: 6.2 mi
  • UNC Charlotte Botanical Gardens: 6.4 mi
  • North Carolina Music Factory: 7 mi
  • The Fillmore: 7 mi
  • Fourth Ward: 7.5 mi
  • Hendrix Motorsports Complex: 7.6 mi
  • Discovery Place: 7.6 mi
  • Levine Museum of the New South: 7.7 mi
  • ImaginOn: The Joe & Joan Martin Center: 7.8 mi
  • Blumenthal Performing Arts Center: 7.8 mi
  • Charlotte Bobcats Arena: 8 mi
  • The Bank of America Stadium: 8 mi
  • Bechtler Museum of Modern Art: 8 mi
  • Charlotte Convention Center: 8.1 mi
  • Metrolina Expo Center: 0.3 mi
  • Halton Arena: 6.2 mi
  • UNC Charlotte Botanical Gardens: 6.4 mi
  • North Carolina Music Factory: 7 mi
  • The Fillmore: 7 mi
  • Fourth Ward: 7.5 mi
  • Hendrix Motorsports Complex: 7.6 mi
  • Discovery Place: 7.6 mi
  • Levine Museum of the New South: 7.7 mi
  • ImaginOn: The Joe & Joan Martin Center: 7.8 mi
  • Blumenthal Performing Arts Center: 7.8 mi
  • Charlotte Bobcats Arena: 8 mi
  • The Bank of America Stadium: 8 mi
  • Bechtler Museum of Modern Art: 8 mi
  • Charlotte Convention Center: 8.1 mi
  • Reedy Creek Nature Center and Preserve: 8.3 mi
  • Lowe's Motor Speedway: 8.4 mi
  • Carolinas Aviation Museum: 9.9 mi
  • Charlotte Nature Museum: 10.1 mi
  • Freedom Park: 10.5 mi
  • US National Whitewater Center: 10.7 mi
  • The Billy Graham Library: 11.1 mi
  • Wing Haven Garden and Bird Sanctuary: 11.2 mi
  • Carowinds: 17.5 mi
  • McDowell Nature Center and Preserve: 18.4 mi
  • The Golf Club at Ballantyne: 19.6 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Suburban Extended Stay Hotel Charlotte

Overall score

2.9 / 5
5.01.0
10 out of 10
Amenities:
3
Cleanliness:
3.2
Hotel staff:
3.1
Comfort:
3.1
Location:
3.6
Value:
3.4

60% would recommend to a friend.

Sort by:
Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

3
5.01.0
Leo
Single
N/A
Apr 13, 2015

Good time by all

The room was nice and clean. It was a quite place to stay . The staff was very helpful and friendly . The only thing I didn't like is they put me in a room that was all the way at the end off the hall on the highest floor .

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Single

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

5
5.01.0
natasha g.
Friends
charlotte
Mar 10, 2015

great

MANAGER WAS VERY FRIENDLY. Maids are very neat and clean

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

3
5.01.0
Va W.
Single
N/A
Feb 19, 2015

Got your money's worth

The stay was okay. The bathroom was clean along with the kitchen and the dishes. I recommend stay there f you're planning on staying a night. Two nights at the most.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Single

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

4
5.01.0
Modelflyer
Single
North Georgia
Oct 20, 2014

CLFlyer

Very god experience. Clean, convenient and comfortable. Was in Huntersville for the weekend, and the hotel suited my need for a no-frills place to stay very well.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Single

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

4
5.01.0
Matt and tiffany
Couples
Thomasville NC
May 5, 2014

Carolina Rebellion trip

This hotel is great for our yearly trip to the carolina rebellion. Takes about 15 mins to get to the show plenty of things around to do and eat. Quick access to 77 and a small drive to 85. Had a great experience the lights are a little weird to figure out but nothing major will definitely stay here again next year

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

1
5.01.0
very mad couple
Couples
havelock, nc
May 5, 2014

Refused to be check-in

When we arrived, all the doors we're locked and there was a big sign at the door saying no check ins after 11:00pm. No were on the sight that it says "no late check ins" NEVER GOING TO THAT HOTEL AGAIN

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Couples

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

2
5.01.0
LA All Day
Business
Los Angeles CA
Feb 9, 2014

NEEDS HELP ASAP!!

This is not a bad place to stay if you are looking for something close to the mall and restaurants. My biggest issue is Customer Service. If your only job is to provide great customer service then how hard can that be. One of the front desk employee's is not that great at their job. She doesn't smile, greet you or help you when you need help. She is not that friendly or approachable at all. The parking is miserable. All the big working trucks and big rigs either park in the front or take up parking spaces in the back. There have been times I've had to ride around looking for parking. If you want to wash clothes you may want to get your own change because they may not have none and won't care to get any. And if you plan on coming the last week of February, then be prepared to deal with a lot of nonsense due to the CIAA. And the manager won't do anything about it because she just cares about the money the guest will spend. Like I said before if you want to be close to the mall then I guess stay here but Im sure there are plenty of other hotels to stay and get better service!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
1
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

3
5.01.0
Simo52
Business
Raleigh, NC
Dec 9, 2013

Great location

Clean, friendly staff and restful stay. I will let friends and family know about my stay

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

The Mall just off highway 77

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

1
5.01.0
kandi111777
Family
Utica, New York
Jul 22, 2011

Don't stay here!

From start to finish, this was a horrible place to stay. First, they are not the cheapest place to stay; in the past I've always stayed at the Best Western in Mathews in a king suite for less. But my family moved to the other side of Charlotte so this Suburban Extended Stay Hotel was much closer to their house. We were set to check-in on a Thursday, so the Tuesday before, I called to ask them for two rooms next to each other. It was my mom and dad in their queen suite and myself in a queen suite. A guy named [...]asked me to call back the next day and he would see what he could do. So I called again on Wednesday, the day before check-in and [...]asked me to call back in 15 minutes. So I called back in 15 minutes and [...]confirmed that we were set for two queen suites next to each other. When we arrived on Thursday, we waited at the front desk for about 10 minutes and then went looking for an employee. We found her texting in the vending machine room. She very casually walked out to the front desk and stood there in complete silence typing on her computer. I asked her if there was anything she needed from us and she informed me that the computer system was slow so I needed to wait. Once she confirmed the reservation, I asked to confirm two queen suites next to each other. Without even looking in the computer, she said that they weren't allowed to confirm room placement. I explained who I spoke with and when and she said it didn't matter because they weren't allowed to confirm room placement. So we ended up down and across the hall from each other. When we got to the room, we found my mothers room was not cleaned from the last guest. I went to the front desk and the woman said there wasn't a cleaning person in the hotel so she would need to move my mother to another room. When we went to the second hotel room, it was a full suite, not a queen. So I went back to the front desk to explain that we paid for a queen suite and that was what we wanted. After much huffing and puffing, she moved us to the third floor, still down and across the hall from each other. When we went to the third hotel room, my mom found that the toilet was broken- you had to reach in the tank and pull the chain because the handle was broke. Then she found the toilet seat was broken off the toilet completely.At this point, I had all I could take. I told my mom to take my room because everything worked and I just couldn't deal with the front desk clerk again. I called the manager of the hotel but I never heard back from her. I called the Choice Hotels Customer Satisfaction number and spoke with a representative who said I could go stay in another hotel and then dispute the credit card charge with my credit card company. He said if I waited for a refund from the hotel, I would probably never receive it. I also found out that there is NO staff on premises from 11 pm to 7 am!! That plus the outside doors to the lobby and hallway don't actually lock so anybody can walk in off the street made me very afraid. Don't stay here! It's not the cheapest hotel, it's not the only one in that area as I quickly found out so it's not like it's your only option.- also, tried to charge me when I got there even though I already paid. - received three phone calls in the middle of the night so I unplugged the phone from the wall. - NO coffee in room even though there was a coffeemaker in the room!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Family

Review of Suburban Extended Stay Hotel Charlotte

Reviewer score

3
5.01.0
Anonymous
Family
piedmont,al
Oct 24, 2010

ok stay for the price

went to race on 2nd night room was not cleaned had no towels for the follwing mornning

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
4
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Family

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