Sheraton Charlotte Airport Hotel

The Sheraton Charlotte is an outstanding hotel. The staff is courteous and goes the extra mile to serve their guests. The room was clean, comfortable, updated, and had the expected amenities. However more attention needs to be placed on general room maintenance. I arrived late and went directly to my room. Wanted to watch the news before retiring. The TV wasn't getting a signal. I initially thought it was a simple remote control problem & tried to correct it myself. When I couldn't, I called the front desk & they immediately sent up an engineer. I was told that the TV needed to be re-programed. He returned shortly with a computer. When that didn't work, the supervisor came up. They offered to move me to another room but it was late & I was settled. Why bother for 1 nite. They were able to replace the cable & get it programed to receive digital channels. When I went to use the sink in the bathroom, the hot water handle came off in my hands. I was able to put it back on & turn off the water. I also noticed the left side of the TP holder was barely connected to the wall and the tank top to the toilet was not properly placed. These were all relatively minor issues but they are details which should not be ignored in a quality establishment. Would this keep me from a return visit, no. But it would have been very annoying if I was going to be there longer than 1 night.

Hotel was in close proximity to airport, very convenient. Lobby and lounge first-class with obvious recent updates but the room was a bit rough around the edges....

This hotel was OK in all regards however it wasn't what I normally expect from a Sheraton. It was very much like a Holiday Inn Express/Hampton kind of room. Location is great for the airport and the people were friendly.

There were several hidden cost. Internet was not free as it is in other hotels.

Would highly recommend this hotel if you're traveling on business.

Stayed overnight while attending a wedding. Hotel is very convient to Charlotte airport, and runs its own shuttle. Had lunch on premises serves a very good meal at reasonable cost.Rooms are quiet and bedding comfortable.

Hotel is a little tricky to find and the airport employees seem unable to give directions to its precise location. Once there the hotel is truly comfortable with a decent bar/restaurant. Just as well for there is nothing else nearby.

Checked in at midnight after the CocaCola 600. There was a receptionist at the desk ready for us. Check in was easy. Room was clean and nice, and at a good price. Didn't get to use it but the indoor-outdoor pool looked fun. Would definitely stay there again.

The hotel was fine, but I was disappointed they didn't offer a "complimentary" breakfast.

while visiting colleges we were their one night to be close to airport. Very busy hotel and thin walls. I could here room next door. Did not call front desk. Strong smelling cleaning supplies in our room. Close to airport but not on airport property.