The staff was very pleasant. Only good things to say about Jose' but the overall accomendations needs tremendous improvements. Summary:
Houscleaning: Not available unless your staying 7 days (ridiculous!). Room: Ok, if you like burning up during
the summer months, they are cheap with supplying cool rooms. Traveler beware!!!! take your hard earned money to another establishment if you want service...or simply call the hotel and ask plenty of questions before you book with them.
Hotel features (5 = best, 1 = worst):
Go uptown to the financial district of Charlotte, NC...near the Panthers Stadium...At night, it is truly beautiful. You won't be disappointed...and you won't empty the wallet.
First floor was under renovations was not aware before making reservations otherwise I would have gone to another hotel. Paint smell came up thru rooms, could not use exersize room nor laundry room until the 2nd day there due to
renovations.Perhaps if It was a week or two later then I would not have encountered this problem. WISH I KNEW The staff was GREAT!!!!
The hotel is very nice and in a very nice location. Only problem I had was I booked the hotel and when I checked in they swiped my credit card and charged me again. The next day my problem was taken care of right away by a very helpful staff. I
would definitely stay here again on my next trip back to Charlotte.
This would have been a nice stay, but the check-in was sloppy and the internet didn't work at all. The room was fine, clean and plenty of supplies in the "kitchen." (lots of suites don't provide soaps and some don't even have dishes, but this
place had everything you could need) The location was excellent -- just a few minutes to Verizon Amphitheater, but in a quiet and safe location off the beaten path. Fix the problems with the internet connection, and get better front desk staff/computers, and this would have been 4-stars.