Microtel Inn And Suites Carolina Beach

Nice location (close to the beach), good service from the desk especially when the original room that they gave us hadn't been cleaned yet. They were very quick to change the room for us without any hassle. We were there before the real tourist season started so it was not crowded. The only recommendation that I can make is to request a room away from the main lobby because the walls were a little thin and the staff woke up a light sleeper in our party with their jubilant noises at 4am.

The beds were hard as rocks. Even as a continental breakfast food was pathetic. I would never stay at a Microtel again!

The staff was kind and very professional and the price was affordable.

This was a wonderful hotel. We had my sister with us that was handicapped and everyone went out of their way to help and it was most appreciated.

Check in person gave good tips about beach parking and nearby restaurants. Pool was in good shape and grandaughter enjoyed it.

The hotel was clean and up to date. staff was very friendly and accomodating. Good deal for the price so close to the beach.

Family reunion, close to venue and beach, nice pool

For a beach hotel, Microtel is pretty decent. The main purpose is to give you a place to sleep and bathe. Having wi-fi and a computer in the lobby helps you look-up activities. They also have coupon books for local restaurants and activities. I love that they put the smoking rooms on separate floors--those floors do reek of smoke. The only thing i hated was that every time they clean your room, they leave the A/C on full blast regardless on how you set it. PS. If like me you aren't used to drinking beach water, buy a jug at the grocery/drug store or pay an arm and a leg at their vending machine.

I was told one price when I made the reservation for two rooms. I was told one total and asked several times for the person on the phone to repeat the total so I could write it down and be sure. I was also told there would be a confirmation email, which I never received. Upon check in, the rooms had not been cleaned yet, so we had to wait. The total also came up to twice what I was told it would be, and we were charged extra for more than one person staying in a double room. How can you assume only one person is staying in a double room? I was not asked how many people were in my party and I was not told there would be extra charges. The total was twice what I was told over the phone, plus the extra charges. The manager was extremely rude despite my attempts to politely ask what went wrong. I was told I could stay and accept the situation or leave. "You can stay or you can leave right now." I was also told that I was responsible for knowing the correct prices and knowing about the extra charges. The manager said "You must not travel much." I do travel. A lot. I've been a military dependent for 21 years, as have the people with me. That means we travel much more than the vast majority of people, and have stayed in numerous hotels all over the country and overseas. The wifi (advertised and charged for) was not functioning either, and the manager could not fix it. After being treated horribly, we moved to a different hotel, but spent an hour with the manager telling us that all of our banks were "rejecting" our refunds. After calling my bank, I learned she never attempted to refund us. We were lied to and the manager attempted to charge us double, and then not refund us. Cleanliness is not a strong suit of this hotel either, even the lobby was unclean not to mention the rooms. Also overheard manager telling other patrons that the rooms they wanted were taken (by me and my party) but that they could have the rooms next door for half price, and that the rooms I rented were faulty (bathroom issues) anyway. Needless to say this was the worst experience I have ever had and I will not return. I recommend everyone look elsewhere. I have never been treated worse at any establishment in my life. And the entire party was made up of soldiers, spouses and children of soldiers. Wonderful way to show appreciation for the troops. We were all treated horribly by the manager and left. Vacation was totally ruined.

We went to Southport, Ft. Fisher Aquarium and Carolina Beach.