Four Points by Sheraton Asheville Downtown

3 stars
View map of 22 Woodfin Street, 22 Woodfin Street, Asheville, NC 28801

Hotel Overview

3.6/5

Overall score

79%

Would recommend

Amenities:
3.5
Cleanliness:
4.2
Hotel staff:
4
Comfort:
3.8
Location:
4.4
Value:
3.6
Comfort and convenience in the heart of downtown Asheville
With bright, fresh guest rooms and cozy common areas, the Four Points by Sheraton Asheville Downtown provides a comfortable stay for both business and leisure travelers. A lobby gathering space offers comfy seating around a stone fireplace. Free Internet access is available in all guest rooms at the Four Points by Sheraton Asheville Downtown. Families enjoy the nearby Colburn Earth Science Museum, with its exhibits of mineral crystals and gemstones, as well as The Health Adventure, which focuses on health and science education. 
Highlights
  • Complimentary Wi-Fi Internet access
  • Concierge service 
  • On-site Chop House restaurant 
  • Seasonal outdoor swimming pool
  • 24-hour fitness center, plus free passes to local YMCA
Rooms
Guest rooms at the Four Points by Sheraton Asheville Downtown are decorated in neutral tones, with crisp bedding and wall-mounted 32-inch LCD TVs. Complimentary Wi-Fi Internet access is included, along with voicemail and free local phone calls. Coffee-makers, hair-dryers, irons and ironing boards provide additional convenience. Some rooms overlook the outdoor pool or Asheville skyline.  Pet-friendly rooms are available (fees apply).
Features

The Chop House restaurant serves breakfast and dinner in a warm setting, with hardwood floors and a stone fireplace. Dinner entrees include a range of steak, chicken and seafood dishes. 


A 24-hour fitness center at the Four Points by Sheraton Asheville Downtown features cardiovascular and strength training equipment. Guests also take advantage of free passes to the local YMCA, located one block from the hotel. A seasonal outdoor pool is available at the Four Points by Sheraton Asheville Downtown.
Transportation
  • Adjacent to I-240 
  • Greyhound bus station (0.8 mi/1.4 km) 
  • I-26 (1 mi/1.7 km) 
  • I-40 (3 mi/4.6 km) 
  • Asheville Regional Airport (11 mi/18.5 km) 


Attractions
  • Asheville Civic Center (0.3 mi/0.4 km) 
  • Asheville Art Museum (0.3 mi/0.5 km) 
  • Colburn Earth Science Museum (0.3 mi/0.5 km)  
  • The Health Adventure (0.3 mi/0.5 km) 
  • Grove Arcade (0.4 mi/0.7 km) 
  • University of North Carolina at Asheville (1 mi/2.4 km) 
  • Asheville Mall (2 mi/3 km) 
  • Biltmore House (2 mi/3.7 km) 
  • The North Carolina Arboretum (8 mi/12.6 km) 
Business
  • Business center 
  • 2,400 square feet of meeting space 
  • Free Wi-Fi Internet access
  • Free local calls

Four Points by Sheraton Asheville Downtown Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
General
Air conditioned
24 hour security
Activities
Pool
Exercise gym
Dining
Restaurant
Room service
Services
Business center
Express check in
Guest laundromat
Concierge desk
ATM/Cash machine
In-Room Safe
Shops/Commercial services
Audio visual equipment
Internet
High-speed internet
Parking
Parking
Accessibility
Ramp access to buildings

Hotel Map

35.5985 -82.5517
Area served
City Center
Nearby airports
Asheville Regional Airport, (AVL), 24.14, KM;
Area description
City Center, City Center

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (86)

Ratings and reviews for Four Points by Sheraton Asheville Downtown

Overall score

3.6 / 5
5.01.0
86 out of 86
Amenities:
3.5
Cleanliness:
4.2
Hotel staff:
4
Comfort:
3.8
Location:
4.4
Value:
3.6

79% would recommend to a friend.

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Review of Four Points by Sheraton Asheville Downtown

Reviewer score

2
5.01.0
DGWJ
Business
Atlanta, GA
Nov 15, 2010

Don't prepay for this hotel!

We purchased a nonrefundable King room for a weekend stay at the Four Points [...]. When we arrived at the hotel we were given a room with two double beds rather than a king (note the hotel called them two queen beds. They were definitely NOT queens). We immediately called the front desk to tell them their mistake and they told us there were no kings available [...] We booked the room more than two weeks in advance and assumed we'd get what we booked. Instead my husband and I had to sleep in tiny beds with our feet hanging off the end. The second night we slept separately because we were so cramped the first night. The beds were extremely uncomfortable. And our room was located on the basement level so we got a lovely view of the parking lot and the highway. And then to make matters worse we were right next to one of the loudest elevators ever. I'm pretty sure we got the worst room at the hotel. [...] We asked to change rooms (even to another room with double beds) to avoid the noise and the basement but were told the hotel was full. [...] On the bright side, the location was great and the staff was nice. We didn't eat at the restaurant but did have our "free" beer at the bar there. Don't get excited people...it's just a two ounce pour to taste the local beer.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
4
Comfort:
1
Location:
5
Value:
3
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Plenty of great restaurants, shops, and bars within walking distance of this hotel.

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Review of Four Points by Sheraton Asheville Downtown

Reviewer score

4
5.01.0
Anonymous
Business
Johnson City TN
Nov 1, 2010

very comfortable beds!!!

I Went to Asheville for my first time for a music festival and absolutely love it!! The Four Points by Sheraton was great because it is right in the middle of downtown Asheville. I only had to walk three blocks to get to the Civic Center. i have stayed in hotels all over the country and this had one of the most comfortable beds I had ever stayed in. The only thing i would change was the service. The staff were not very friendly. Overall, I would recomend this hotel to friends and family.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Four Points by Sheraton Asheville Downtown

Reviewer score

3
5.01.0
Anonymous
Business
Charlotte, NC
Oct 14, 2010

Not too bad and it came with free beer

[...]

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Parking downtown is free after 6:00pm, even at the meters along he street!

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Review of Four Points by Sheraton Asheville Downtown

Reviewer score

3
5.01.0
Anonymous
Business
Raleigh nc
Aug 31, 2010

not impressed

Room was perfectly fine. however the exterior is dirty and dingy on the sides...totally unappealing looking out the window onto a former balcony now inacessible and dingy and dirty. I was 10 minutes checking out. When the cleaning lady tried to enter, and the latch was in the closed position, she kept trying to force the door and say some annoying mumbled things in broken english. Really ticked me off.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Four Points by Sheraton Asheville Downtown

Reviewer score

4
5.01.0
Anonymous
Business
Bluefield, Virginia
Jul 11, 2010

great location!!!!!!!!!!!!!!!!!!!!

the hotel was great--easy to find, easy walks to shops galore, bistros, cafes, etc., cinema, art galleries, etc. Biltmore House is a definite must and take the behind the scenes tour--the gardens were a disappointment d/t the very hot, dry weather. Overall, Asheville was good and 4 Points Sheraton Downtown was great..............

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Four Points by Sheraton Asheville Downtown

Reviewer score

4
5.01.0
black barbie
Business
Pensacola, Fl
Jun 26, 2010

Unbeatable location for the price

Great experience. Friendly and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Enjoy the surroundings and food.

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Review of Four Points by Sheraton Asheville Downtown

Reviewer score

4
5.01.0
Lotrain
Business
Greenville, SC
Jun 23, 2010

[...]

Very nice clean room....friendly staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Four Points by Sheraton Asheville Downtown

Reviewer score

5
5.01.0
FSV
Business
NPR, FL
Jun 22, 2010

Unbeatable location to everything

Couldnt ask for a better price or better location. We enjoy downtown Asheville & staying at this hotel made it easy to walk to everything !

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Asheville is known for it's beers. We so totally enjoyed the food & beer @ LAB, Jack of the Wood, Mellow Mushroom - just to name a few. And a very short (maybe 5-10minutes) from Asheville Pizza & Brew

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Review of Four Points by Sheraton Asheville Downtown

Reviewer score

3
5.01.0
Anonymous
Business
Knoxville,tn
Jun 14, 2010

Would not recommend

We were attending a wedding at the Biltmore Estate, and the price of the room was a major factor in where we stayed. The room was pricey, but the pictures of the hotel looked nice. However, when we saw the room it did not look nearly as nice as the pictures. We called the front desk to get more pillows because we were going to take a nap before the wedding. But I was unable to nap due to two different people calling the room to make sure we got the pillows. Overall, I am glad we did not spend a lot of time in the room, and probably would not stay there again. The only thing I did like was they let us check in around 2:30 pm.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Four Points by Sheraton Asheville Downtown

Reviewer score

3
5.01.0
cwil76
Business
raleigh,nc
Jun 1, 2010

nice getaway

Enjoyed the downtown atmosphere but wasn't all that impressed with the hotel. Pictures on [...] looked way better than the actual hotel...small and older. If you like convenience then this is the hotel for that. Very convenient to downtown, mall, and highway but don't think I will stay there the next time.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
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