$114 Avg/night
Rate based on Check-in: Jul 30, 2015 Check-out: Aug 1, 2015

Extended Stay America - Billings - West End

2 stars
View map of 4950 Southgate Dr, 4950 Southgate Dr, Billings, MT 59101

Hotel Overview

Reviewer score
3.0
out of 5
31 reviews
airport overnight

Clean, comfortable room with a full size refrigerator, and all the basic kitchen essentials. I... See full review

  • amy a.
  • Jan 9, 2015
Business Trip

I was in town for business and I just needed a bed to rest. It was short on amenities cafe, fitness... See full review

  • Peter S.
  • Feb 12, 2015
At Extended Stay America, only 3 miles from Billings, guests find a friendly home away from home whether they stay a day, a week or a month. Fully equipped kitchens in each of our 104 spacious suites, free grab and go breakfast, and onsite laundry facilities offer guests freedom and ease, while free WiFi and flat screen TVs with premium channels allow both work and relaxation. Savvy business and leisure travelers alike find our hotel the convenient, affordable, smart choice. …Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

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Extended Stay America - Billings - West End Rooms

Standard
STUDIO-QUEEN BED
Standard
STUDIO-QUEEN BED
Studio
STUDIO-2 DOUBLE BEDS
Suite
ONE BEDROOM SUITE-KING BED

Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Free local telephone calls
Elevators
FEMA approved
Activities
Indoor pool
Fitness center or spa
Sauna
Children's activities
Golf
Game room
Jogging track
Play ground
Fishing
Dining
Continental breakfast
Coffee maker in room
Meal plan - continental
Services
24 hour front desk
Maid service
Guest laundromat
Security
In-Room Safe
Copy service
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Accessible rooms
Accessible parking
Room
Television with cable
Radio
Cordless phone
Telephone
Kitchen
AM/FM alarm clock
Desk with lamp
Heated guest rooms
Microwave
Temperature control
Shower
Electronic door locks
Iron
Ironing board
International direct dial
Sprinklers in rooms
Bath tub

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Extended Stay America - Billings - West End

Overall score

3 / 5
5.01.0
31 out of 31
Amenities:
2.8
Cleanliness:
3.5
Hotel staff:
3.4
Comfort:
3.1
Location:
3.5
Value:
3.6

74% would recommend to a friend.

Sort by:
Review of Extended Stay America - Billings - West End

Reviewer score

3
5.01.0
Amanda
Business
Great FAlls
Mar 10, 2015

Good "No Frills" Place To Stay

I liked the location of the place. It's not too close to traffic, so you won't get disturbed if you're a light sleeper like me but it's not in the middle of nowhere either so there's a few places to eat nearby. Let's be honest here. You're paying probably $65 for a room, tops so don't expect it to be fancy, five star experience. You have a 32 in LCD TV with cable, lamps, alarm clock, fridge, microwave, a sink and a mini stovetop. The bathroom is spacious with a lot of counter space, a big tub, and great water pressure. The towels were rough though. You can get dishware upon request. The bed was very comfortable and everything was cleaned thoroughly. However, my room reeked of cigarette smoke and the room was a "nonsmoking" room. One thing that irked me was that when I got there, my room was not cleaned or ready for me to check in. I got to the hotel at 4:30pm so that was odd... The breakfast is a "grab and go" type setup. There's coffee, black tea, and coco to drink. For food you have your oatmeal, cereal, and muffins. The only thing I wish there was would be more tea options and decaf coffee and tea. I also wish there would be an option for juice. There is a laundry room you can use and vending machines. Overall, my stay here was decent. The only thing that bothered me was the lack of options for breakfast and them not cleaning my room before the checkin time. In conclusion, if you're looking for a decent place to rest while trying to save money, this would be the place to do so.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

4
5.01.0
Peter S.
Business
N/A
Feb 12, 2015

Business Trip

I was in town for business and I just needed a bed to rest. It was short on amenities cafe, fitness room, for example, but it did what I needed it to do - it gave me a place to stay. I would probably stay again, given the cost.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

4
5.01.0
Chris S.
Business
N/A
Feb 10, 2015

good hotel

good hotel, clean nice rooms. not much in the way of amenities but for a quick trip it was fine

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

5
5.01.0
amy a.
Business
N/A
Jan 9, 2015

airport overnight

Clean, comfortable room with a full size refrigerator, and all the basic kitchen essentials. I enjoyed the room and I was truly impressed with the cleanliness. Few more dollars than I wanted to spend.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

2
5.01.0
Scallyc
Business
N/A
Dec 16, 2014

Not stellar

The hotel (i.e. carpets, hallways, etc) were dirty. The room was not comfortable or clean, the bathroom needed work. For the price I guess it was OK but I will neverify stay there again

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
2
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

1
5.01.0
girlfromidaho
Business
Pocatello, Idaho
Jun 2, 2014

disappointed

Functional, barebones. No hair dryer. No ice machine. There was a personal bar of soap left in the bathroom from some previous guest so I became sceptical about the cleanliness of the room. Each time (of 4) I tried to call the front desk it would go to voice mail. The room was supposed to be non smoking, but there was a stale odor of smoke.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

1
5.01.0
HannahRena980
Business
Bozeman, MT
Apr 24, 2014

Worst Hotel I've Ever Stayed At.

The room reeked of fish, rotting fish; the bed had pubes all over the comforter, the bathtub had hair everywhere. When I asked if there was anything he could so about the smell the man working there refused to help. Very noisy, was not vacuumed. Will not stay here again and I do not recommend this whatsoever.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

1
5.01.0
range rover mt
Business
billings, mt
Mar 31, 2014

pick something else

Hotel did not have any of the amenities claimed. Staff was bla, breakfast a joke, and more like a run down apartment than a hotel. We switched hotels. For the price, you can get better, for just slightly more, you can get way way better

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

1
5.01.0
lcschrieber
Business
billings, montana
Mar 2, 2014

zero customer service & consideration

We booked in advance for a NON. Smoking room for personal reasons...we were put into a SMOKING room that literally made our eyes beginning in the hallway.... when asked to move & showed front desk verification of the requested NON smoking room, we were told no can do we do not honor request just fill rooms. Booking agent even spoke to the front desk & manager and was told the exact same thing. Worst service ever!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Review of Extended Stay America - Billings - West End

Reviewer score

4
5.01.0
NanPZ
Business
Idaho
Dec 4, 2013

Great stopover

This is the second time I have stayed here. Great value. A full kitchen at really reasonable price. Very comfortable, and the staff is cheerful and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

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