Comfort Inn Billings

I was trying to get a room for a family member who was going to have surgery. We made a mistake and booked for the wrong day. We called to ask to change Katie the manager wouldn't change nor credit my card back. Hid behind policy. Spoke to her supervisor who hung up on me twice. Sarah the supervisor went as far to say she didn't like her family so she really didn't care what was happening. They kept my money! I called Sleep Inn and also Best Western Kelly Inn and was treated with more respect. Please don't stay here. Rude people!

Our non-smoking room smelled strongly of stale cigarette smoke. Smoke alarm was disconnected. Toilet tank re-filled every 58 minutes - YES we timed it after listening to it run so much! The beds are way too soft. We tolerated all that and then had trouble sleeping due to really terrible sound-proofing. We could hear every step anyone took on the stairs next to us, and especially what sounded like a basketball game going on in the room above, with the game restarting at 10 pm 12am and 3am. Location was perfect for our purposes, but next time we'll go back to another location, even if it means driving farther to visit the relatives we went to see.

Awful glad to find a room I could relax and smoke a cigarette when I wanted too. Room did have fridge and microwave which was a plus if I wanted to stay for extended trip. Pipes for the bathroom sink however had air in the lines so it made shaving interesting. Staff was ok but could be a little more upbeat. All things considered I'll stay here again next time I'm in Billings.

Good location. Hotel is pretty much what I expect from an average budget chain; nothing too special. The hallway seems to have a foul smell to it that I noticed on another stay there as well (kind of a cigarette smoke odor perhaps?) Staff seemed friendly enough. We did not eat their complimentary breakfast but it looked alright. Probably wouldn't be my first choice for a hotel but it seems fairly easy to get a room there on short notice, (the main reason we stayed there for a second time) while other rooms in the area seem harder to come by.

We swam and slept. Not much to our trip, just some much needed time away alone. We had to go to the front desk to get more towels as there were only two in our room.

Appreciated the ice cold water & ice tea.

A quick two day one night shopping spree

the people were very nice and helpful. we had a good nights stay. my kids enjoyed the pool, and the breakfast they had available.

The hotel was small(only 2 floors) and pretty clean. I didn't swim, but the pool looked nice. The only problem was that I was right above the smoking rooms, and I could really tell. I would ask for a room on the other side of the floor next time. I have stayed at many of the hotels in Billings, and this one was decent for the price.

Comfortable.