The Westin Kansas City at Crown Center

We were in Kansas City for a wedding and enjoyed the town, saw a good Andy Warhol show at the nearby Union Station, enjoyed outdoor ice skating in the public rink across the street. And the wedding at the Kemper Museum of Contemporary Art was wonderful. But the staff would not honor our confirmed reservation of a king bed room. I had called twice to reconfirm, but on arrival the desk staff claimed they had no knowledge of this and were unable change our room. Also: no one offered to help us with our bags, on arrival or departure. The bathroom was poor. There was no fan (NO VENTING AT ALL) -- and this alone was unfortunate. But on top of that the shower was warm, never hot. Hardware on the desk furniture was broken. The phones did not operate correctly.

Very Enjoyable

Fantastic Staff! Parking Garage is a nightmare. Rooms are older, they've been upgraded, but still not the most effecient use of space.

Everything was great. The staff went out of their way to be helpful.

We were well treated at the hotel. Everyone was very pleasant. The room was expansive and wonderful, the beds pleasant, the Starbucks coffee nice. We loved the pool and jacussi. The food at the restaurant was enjoyable and reasonable. They gave you a $5 off coupon for things in the hotel if you had them not clean your room. We did not like being charged for in-room internet (though it was free in the open area on the first floor), nor for using the fitness center. You would think that with the price already expensive just for the room they would include these as perks. But it is up to you whether you want to pay. I enjoyed it. It is next to Union Station, which had an Andy Warhol exhibit and a Chocolate exhibit, both of which were pleasant. I'd recommend the hotel.

I was in KC for a conference; the last time I was in KC I stayed at a small inn with a kitchen and a living room in a less busy section of town. This stay was enjoyable for different reasons... the choices of nearby eateries and shopping was something I hadn't counted on. I don't consider myself a city girl, but I do like KC and it was interesting to stay in an area I haven't before. The Staff were VERY friendly and helpful. A gentleman in a white jacket at 6:00 a.m. accompanied me to the garage so I could retrieve my car without concern for who might be in the garage. He was MOST accommodating. Room service showed up very quickly after I placed my order. You've done an excellent job of training your staff to be helpful to guests and certainly made the pricing within reach of "regular folks".

Room was nicely and recently remodeled, staff was friendly and helpful. It was a bit noisy as there were several meetings going on and a lot of young people staying at the hotel who liked to party late into the night. After they all left, the hotel was nice and quiet.

The hotel was great and the staff was friendly and helpful. My flight schedule did not work well with the set check in and check out times, so I called the front desk and asked for an early check in and late check out and they were able to accomodate both requests. The bed was comfy, the toiletries smelled nice. Would definitely stay again.

Had a room available for me to check in when I arrived early around 11am, and I could check into my conference from the lobby which was awesome. Room was clean, staff was friendly and helpful, halls were quiet.

The location was very handy for the events we were attending. Our request for a handicapped room for my mother was easily accommodated, however their handicapped room consisted only of one grab bar in the tub and one BEHIND the stool. She was unalbe to use either the tub or stool. When I contacted the desk and requested a more accessible room (wheelchair accessible, even though she is not in a wheelchair) they quickly changed her room, and the new room was much more suitable to her physical limitations. Overall, a satisfactory stay, but not spectacular.