The Westin Kansas City at Crown Center

4 stars
1 East Pershing Road, Kansas City, MO 64108
Hotel Overview
Reviewer score
4.1
out of 5
131 reviews
Can't Go Wrong Staying here.

As always great staff who are eager to please and make our stay comfortable. Clean room and bath.... See full review

  • cgar103150
  • Jun 1, 2014
Great Date Night

It has all you need in one location for a perfect date night. See full review

  • Irvin p
  • Jan 5, 2014
Four-star high-rise hotel connected to Hallmark's Crown Center

Westin Crown Center, overlooking the city and adjacent Penn Valley Park, combines city convenience and peaceful green space with an on-site outdoor heated pool and track and tennis courts. This AAA Four Diamond city resort is within walking distance of Hallmark's Crown Center, where guests enjoy 85 acres of shopping, restaurants, theaters, a public outdoor ice rink (seasonal), and Union Station, another of Kansas City's renowned entertainment districts.

Highlights
  • AAA Four Diamond-rated hotel
  • Downtown location with park-side setting
  • More than 50,000 square feet of meeting space, plus an exhibition hall
  • Outdoor heated swimming pool, track, and tennis courts
  • Free coupon booklet for discounts at Crown Center shops and restaurants
Rooms

Floor-to-ceiling windows overlooking the city or park make the spacious blue and beige rooms seem even larger. Each of the 724 guest rooms and suites assures a good night's rest with Westin's signature Heavenly Bed, featuring a pillow top mattress, down duvet, and linens with a 250 thread count. Relax with an in-room movie or catch up on work at the large, moveable desk equipped with Wi-Fi and high-speed Internet access (fees apply).

Features

Westin's pet policy welcomes dogs weighing less than 40 pounds at no additional charge and provides each pooch with its own Westin Heavenly Dog Bed.

 

Choose from two in-hotel restaurants or in-room dining, available 24 hours. The Brasserie serves contemporary American cuisine with a local accent -- it would be a shame to miss the Kansas City-style BBQ ribs -- in a casual atmosphere, where children are welcome and eat for $1 every day with the purchase of an adult entrée. Spectacular views from the 20th-story Benton's Prime Steakhouse vie with a menu featuring dishes such as hot smoked Alaskan sablefish and seared lump crab cakes. Brunch includes made-to-order omelets and carving stations, and live jazz warms the setting on Thursday, Friday, and Saturday evenings.

 

After a swim, jog around the track, or workout, guests can relax in the whirlpool and sauna or enjoy an in-room spa service (fees apply).

Transportation
  • Kansas City International Airport, MCI (22 mi/35.5 km)
  • Charles B. Wheeler Downtown Airport, MKC (3 mi/4.8 km)
Nearby attractions
  • National World War I Museum (one block)
  • Union Station (0.4 mi/0.6 km)
  • Penn Valley Park (adjacent)
  • Irish Museum and Cultural Center (0.4 mi/0.6 km)
Business
  • 53,873 square feet of meeting space with 31 flexible meeting rooms
  • Crown Center Exhibition Hall with 54,000 square feet of meeting space
  • 24-hour business center with two computers, a copier, fax machine, and printer (equipment fees apply)
  • High-speed Internet access (fees apply)

The Westin Kansas City at Crown Center Rooms

Traditional
Description not provided

Amenities

  • High-speed internet
  • Heated pool
  • Non Smoking
General
Non Smoking
Concierge
Pet friendly
Activities
Heated pool
Jacuzzi
Sauna
Children's activities
Jogging track
Tennis
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Laundry service
Express checkout
Childcare Service
Concierge desk
In-Room Safe
Shops/Commercial services
Meeting/Banquet facilities
Car rental desk
Barber/Beauty shop
Porters
Doorman
Video checkout
Gift shop
Internet
High-speed internet
Parking
Parking
Valet parking
Accessibility
Accessible facilities
Wheel chair access
Accessible rooms
Room
Satellite TV
Cordless phone
Safe
Mini bar
Free newspaper
Hairdryer in room
Fire alarm with light
Over sized rooms
Cribs available
In room movies
Iron
Ironing board
Smoke detectors

Hotel Map

39.084 -94.5841
Area served
Blue Springs, Bonner Springs, Leawood, Fairway, Gladstone, Grandview, Independence, Kansas City, Liberty, Lenexa, Lee's Summit, Merriam, Olathe, Overland Park, Prairie Village, Raytown, Roeland Park, Smithville, Shawnee
Nearby airports
Kansas City International Airport, (MCI), 22.00, MI; Charles B. Wheeler Downtown Airport (KC Downtown Airport), (MKC), 3.00, MI;
Area description
Downtown

Nearby points of interest

  • National World War I Museum: 0.1 mi
  • Sea Life Kansas City Aquarium: 0.1 mi
  • Coterie Theatre: 0.1 mi
  • LEGOLAND Discovery Center: 0.1 mi
  • Kaleidoscope: 0.2 mi
  • Union Station: 0.3 mi
  • The Money Museum: 0.6 mi
  • Kauffman Center for the Performing Arts: 0.8 mi
  • The College Basketball Experience: 1 mi
  • Sprint Center: 1 mi
  • The Midland by AMC: 1.1 mi
  • Kemper Arena: 1.2 mi
  • American Jazz Museum: 1.3 mi
  • Negro Leagues Baseball Museum: 1.3 mi
  • Kansas City Public Library: 1.3 mi
  • National World War I Museum: 0.1 mi
  • Sea Life Kansas City Aquarium: 0.1 mi
  • Coterie Theatre: 0.1 mi
  • LEGOLAND Discovery Center: 0.1 mi
  • Kaleidoscope: 0.2 mi
  • Union Station: 0.3 mi
  • The Money Museum: 0.6 mi
  • Kauffman Center for the Performing Arts: 0.8 mi
  • The College Basketball Experience: 1 mi
  • Sprint Center: 1 mi
  • The Midland by AMC: 1.1 mi
  • Kemper Arena: 1.2 mi
  • American Jazz Museum: 1.3 mi
  • Negro Leagues Baseball Museum: 1.3 mi
  • Kansas City Public Library: 1.3 mi
  • The Steamboat Arabia Museum: 1.8 mi
  • Westport: 1.8 mi
  • Kemper Museum of Contemporary Art: 2.6 mi
  • Airline History Museum: 2.6 mi
  • Nelson-Atkins Museum of Art: 2.6 mi
  • The Ewing and Muriel Kauffman Memorial Garden: 3 mi
  • Loose Park Rose Garden: 3.5 mi
  • Toy and Miniature Museum: 3.6 mi
  • Missouri Town 1855: 4 mi
  • Arrowhead Stadium: 5.8 mi
  • Kauffman Stadium: 6 mi
  • Kansas City Zoo: 6.1 mi
  • Ameristar Casino Kansas City: 7.1 mi
  • Worlds Of Fun: 8.2 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (131)

Ratings and reviews for The Westin Kansas City at Crown Center

Overall score

4.1 / 5
5.01.0
131 out of 131
Amenities:
4.1
Room cleanliness:
4.3
Hotel staff:
4.4
Room comfort:
4.4
Location:
4.5
Value:
4

91% would recommend to a friend.

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Review of The Westin Kansas City at Crown Center

Reviewer score

1
5.01.0
buddy a
Business
Hingham, MA
Nov 23, 2014

What a (negative) Adventure!

The first night they spent 4 hours in my room fixing the bathroom lights. The second night I was awaken in the middle of the night by an alarm after I had been hearing what I thought was rain beating against the window. It turned out that a pipe had broken in my room and there was an inch of water on the floor. They moved me to another room promising that I would not have to pay for that night. The next room had a tv that did not work. That was fixed. The shower did not work properly so the water pressure was bad. I was unable to connect on the internet because the computer had me down in a totally different room besides the two that I had stayed in. When I went to get my bill. I was told that they could not take the one night off because I had pre-paid. Everyone was nice, but they were not able to get resolved. Still have not heard.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
1
Value:
1
Trip purpose:

Business

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Review of The Westin Kansas City at Crown Center

Reviewer score

4
5.01.0
Bruce S.
Business
Winfield, KS
Nov 18, 2014

KU/KC Chief Weekend

After an exciting football game between the Jayhawks and TCU, and a delicious seafood meal at Seasons 52 on the Plaza, we arrived at the Westin around 8:00 pm with an easy and quick check-in. Our room was very clean and near an ice machine for a nightcap. In the morning, there was a tremendous buzzing of people in the restaurant and lobby due to the upcoming Chiefs vs. Seahawks game at noon. The staff was very helpful in overcoming the crowd in the restaurant and the breakfast buffet was perfect. A great weekend!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Time-saving tip: In Hotel

On game day, give the valet plenty of time to get your vehicle. We thought 15 to 20 minutes was sufficient and it took over 30 minutes of waiting time.

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Review of The Westin Kansas City at Crown Center

Reviewer score

4
5.01.0
International Biz Owner
Business
St. Louis MO
Jul 1, 2014

Business & Family trip

A nice hotel and location for traveling on business or enjoying time with family.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

Best BBQ @ Arthur Bryants

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Review of The Westin Kansas City at Crown Center

Reviewer score

2
5.01.0
Ashley86
Business
Lincoln, Nebraska
Jun 2, 2014

Overpriced and low quality...

Well, upon initial inspection things were fine, but after our first night there we were regretting our decision. One-- they locked the balconies so we couldn't go out. Very disappointed after we read that feature in the description and paid extra for it. Secondly, the room was not clean. There was a stain on our comforter, a dirty sock behind the balcony draperies, and don't get me started on the bathroom. We definitely won't be going back...such a waste.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
2
Room comfort:
2
Location:
5
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of The Westin Kansas City at Crown Center

Reviewer score

5
5.01.0
cgar103150
Business
Rogers, AR
Jun 1, 2014

Can't Go Wrong Staying here.

As always great staff who are eager to please and make our stay comfortable. Clean room and bath. Bed the best anywhere. All serviced prompt and without any complaints. Love that such a nice hotel allows pets. Won't stay anywhere else in KC.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

King Tut Exhibit directly across the street.

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Review of The Westin Kansas City at Crown Center

Reviewer score

5
5.01.0
Irvin p
Business
Mo
Jan 5, 2014

Great Date Night

It has all you need in one location for a perfect date night.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of The Westin Kansas City at Crown Center

Reviewer score

4
5.01.0
My Grammy
Business
Overland Park, KS
Dec 25, 2013

Fun place to take grandchildren

My granddaughter and I visited the night before Christmas eve and all through the house, things were wonderful! We stayed on the 15th floor where she loved the view of Kansas City and the Union Station right across the street. Shopping at Crown Center was just the right way to start this holiday for Grammy and her 7-year-old granddaughter.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of The Westin Kansas City at Crown Center

Reviewer score

3
5.01.0
GeneralCutter
Business
Overland Park
Oct 20, 2013

Old needs update

Room was musty and towels old. Did not feel it was worth 200 a night

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of The Westin Kansas City at Crown Center

Reviewer score

5
5.01.0
Richard 57
Business
Boone,Iowa
Oct 15, 2013

Top Notch

We have stayed at this Westin several times while visiting Kansas City and it is always great. We have traveled all over the country and always stay at 4-5 star hotels and this one fits right in to that category. We were in KC for the Raider/Chief game and discovered that the Oakland Raiders stay at this hotel. We got to see the entire team get off of the buses and later some of the team members came down to the lobby to mingle with everyone. Great stay,great staff,valet parking was fast. No complaints.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: In Hotel

Crown Center Mall is connected to hotel. Numerous stores,restaurants,movie theatre. Very nice.

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Review of The Westin Kansas City at Crown Center

Reviewer score

4
5.01.0
Timmy84
Business
Topeka
May 24, 2013

great location

Spent one night in KC and everything I could want to do was within a five-minute drive from the hotel: dinner, drinks, movies, theater, live music, shopping, Legoland, the aquarium. I could go on. Beautiful lobby. Comfortable room. Loved the private balcony!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
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