Holiday Inn COUNTRY CLUB PLAZA

The atmosphere here was welcoming and warm including the rooms which did not get below 74 degrees.This hotel was older but seemed to be well maintained. Nothing out of ordinary but would be a good stay again.

110 degrees while we were there! The air conditioning in the bar was awesome! Great location near art museums and shopping.

I was pleasently please with the overall experience. This hotel was average on location and price and above average on everything else. I would recommend it to others.

Hotel location is close to restaurants and shopping. Rooms are large and comfortable. Quiet location.

the morning of my check out i received a billing summary that stated that i owed over 200$ for my stay. this never happened before[...]. when i went to the front desk to check out,[...] it took her 20 minutes to figure out that i did indeed pay already and don't need to pay again. and after wasting 20 minutes of my time (mind you i had a 6 am flight that day), there was none of "im sorry for the inconvenience", or "it was my mistake", or "thank you for staying with us". there was just silence, not even a "good bye".

I was in town for one night only for work. The person working the front desk that afternoon was not the friendliest, but I was pleased to find the room was clean and much bigger than I had expected. Normal amenities, wi-fi internet in room. There was a free shuttle service that took me to the event I had to go to a mile away and picked me up when it was done - shuttle ran until 11pm, that was a pleasant surprise. Morning front desk staff was very pleasant and helpful when I was leaving the next day.

The service was friendly but the room/hall looked a bit "seedy". The hall carpet didn't fit right and was bunched up in places and my room carpet had a big stain near the bathroom. The AC was also pretty noisy.

I attended a two day meeting in the Plaza district of Kansas City. This location was near numerous restaurants and bars. I feel this hotel was an excellent value for the money.

Good value for the location. Rooms, lobby ,common areas are pleasant, clean. Shopping , dinning and others.

The Holiday Inn at the Plaza (By the way, it is NOT at the Plaza...it is down the street and not safe to walk outside after dark) was the most distressing, upsetting and uncomfortable hotel mostly due to the broken air condition through out most of the hotel and their impolite, uncompassionate, disrespectful, offensive as well as intimidating staff. (Not the bar staff or maintenance staff) The night desk clerk general manager and security manager made it quite clear that since i was an internet customer, i will take the room they give me, even with no air conditioner (it never went below 104* the entire week). I pleaded for help with my bags and even with a baby in my arms, a back brace on, and money out ready to pay they REFUSED. I had to call some one (that i only met once) to come back and help me. They tried to make me park in a garage down the street from the entrance at 11pm with an infant. I left rented car in the registration only space. They told me if i did not take the room the had for they were going EVICT me from the property...with my baby in my arms who was bleeding from scratching his heat rash, hungary because vending machines were broke i had no water for formula and it was after midnight. I am writing a more detailed letter to you, Holiday Inn, Chamber of Com, Better B.B. and any one else i can think of for the threats and intimidation towards a single woman and baby that were alone in a big city.