Crowne Plaza Bloomington

Every year I meet a friend in the Twin Cities for 2 daysof Christmas shopping. We loved this location, it's near the Galleria, Southdale, 50th & France, Eden Prarie Center and Mall of America. Nice, quiet location off the beaten path. Very comfortable beds, bathrooom was quite small, but very clean. Would stay here again.

I have stayed at this hotel twice in the last year and a half and those stays were terrific! This time though I can say it was way below average. I went use the coffee mug in the room and one had like sludge or some dark colored matter on the inside. It about made me throw up because it looked like fecal matter. What is sick about this is that someone at this hotel had to wash this mug and put it on a rack for another person to use. Then the cleaning staff put it back on the shelf in the room with a crown plaza lid and they didn't even catch this mess. What really bothered me is when I took this mug down to the front desk staff and there were two of people there. One male and one female. I wish I could give you their names but wasn't thinking about that when I was looking for satisfaction. All the girl could say was oops sorry about that. That is all she said! I just stood there in disbelief thinking they might try to make this situation right by doing something further to make my stay more positive but not a thing. To make this stay even worse is that I found hair in the bathtub. That is gross. It makes you not even want to take a shower after that. I have seen things in a lower level hotel before but this is a high level hotel and this just shouldn't happen. I want to make something very clear. I never complain about things like this but when there was no sympathy or satisfaction from the staff and thats why I am writing this today. If this was an award winning hotel before, I think that people might want to re-think about this before staying here. Lastly, I stayed at another upper class hotel in the Minneapolis area a few years ago and it was a two night stay. They forgot to change the towels between the two days so I called the front desk and asked for some. They told me that they didn't have anyone that could bring them up and it was late so they told me that they would make things right with me the next morning. They sure did, they only charged me for one night of the two. They didn't have to do that but they did. Here at the Crown Plaza all I got was an ooops sorry and zero sympathy. Hope your luck is better than mine.

First time to the mall of America and it was awesome...The staff was very friendly and courteous, everything was clean....and free shuttle rides to and from the airport and to the mallQ!

We came to Minnesota to visit the Mall of America. The hotel provided a shuttle service to the mall and surrounding restaurants. The staff was very helpful and friendly on all levels. The hotel is very nice and clean. The only thing that was not up to par is the small bathroom - but we didn't spend much time in there...

This Crown Plaza was a wonderful experience. Even though there were 2 events going on, we felt like we were the only ones at the hotel, in the aspect of quietness. Friendly staff, quiet area of Bloomington. Be prepared to drive a short distance for shopping and eating, except for the hotel resturant. Great experience! Super Sized pool, too!

This was an excellent hotel especially for the price. Great location and service! I'd recommend it to anyone!