The Baronette Renaissance Detroit-Novi Hotel

The room was clean, quiet, and decorated nicely. The beds are comfy and the bedding smells fresh. We also ate breakfast at the Toasted Oak in the Hotel.It was wonderful. Great food and nice sized portions. We will stay at the Baronette again!!!

This is a well appointed hotel. The location is one where I must stay frequently for business and personal reasons. I have yet to find anything comparable in price and luxury in the immediate area.

The customer service at the hotel was okay, but the room was nothing like it is pictured on the website. The pictures available on Orbitz portray what the rooms will be like when renovations are complete not what they look like now. After we checked in and saw the room we went to speak to the front desk and informed them that our room was not what we expected or what was shown in the pictures on their website or Orbitz and they apologized and said they don't have any rooms like that right now and they don't know when rooms like that will be available. So call first before going! Additionally, they have a flyer for discounts at local restuarants (all you are suppose to do is show your room key and the flyer) and when we went to one of the restaurants the lady looked at us like we were crazy and said she didn't know anything about it and would not honor it.And lastly, there was a discrepancy in the amount on the receipt from the hotel and the amount Orbitz billed my account for (of approximately $24.00) When I called Orbitz for an explanation and after no help from the intial customer service representative I requested a supervisor. The supervisor ([...]) indicated that the amount on the receipt is the amount that they paid but amount that I was charged is correct. Because they are a business and have to profit. I understand this but I didn't get anything like what I paid for or thought I was getting and Orbitz and the hotel did not do anything to ractify that! So, they paid less, charged me more and I didn't even get what I was under the impression I was getting when I made the reservation. Orbitz explanation was that the pictures come directly from the hotel, but to me Orbitz should also do something to ensure that what they are selling and posting on their website is valid! This was a case of very very poor customer service on both Orbitz and the hotel and after this experience I certainly will not ever use or recommend Orbitz. Customer satisifaction is something they simply do not care about and there are so many other booking agents charging the same rates that I would much rather try one of those then go through an experience like this again. As far as the hotel, once the renovations are complete it appears that it will be very nice and affordable but with this experience I doubt I will go back there to see it.

First of all, we booked a non-smoking room and were given a smoking room, so we had to have our room completely changed. Next, we realized that my credit card had been charged TWICE for the same room. When we went to the front desk to have it fixed, it took about 15 minutes for the manager to return from a break to void out our transaction. He blamed Orbitz for the double-charge, saying the transaction hadn't gone through properly, but promised he would refund us for the issue. The charge disappeared, so we figured we were all set. Unfortunately, a few days after we returned home from our trip, the charge showed up AGAIN on my card, and it took about five phone calls and a threat that I was going to drive out to Novi to have the charge removed before we could get a manager on the phone to speak with us. When she did, she said that the Orbitz transaction was not even on our account, so I was forced to forward the email to her containing my reservation and payment information before she would believe me. FINALLY, about 4 days later, the charge was dropped and has not appeared since. Another issue I had with the hotel was the condition of our "international king" room. The "international level" rooms were highly rated among customers as being very nice, very clean, and very updated. Let me just say, we didn't even have a fridge in our room. The microwave looked like the one my parents had in the early 1980s. The room had a VCR but no DVD player, and a TV that looked like it had been purchased in the very early 1990s. I had nicer appliances in my dorm room as a college freshman. I cannot believe I spent an extra $50 to stay in this "upgraded" room. I had another problem with the staff in general. Everyone I spoke to during my credit card charge issue acted like they had NO IDEA how to handle the computer system. Multiple employees referred to one another as "incompetent" while trying to fix the issue. The manager was in a "meeting" every time I tried to contact her to have the charge removed. How many meetings do people have at a hotel in one day? She magically became available when I threatened to drive over there and wait for her to come out of her meeting. In conclusion, do NOT stay at this hotel if you want to keep your sanity. Definitely not worth what I paid for it, and there are several other hotels within a mile radius if the location is what you're looking for.

Room was nice and clean. The beds were comfortable. The room was quiet. It came with a microwave but no refrigerator and a small coffee maker and supplies. The breakfast was much better than I orginally hoped for with hot choices of scrambled eggs, french toast, bacon, ham, as well as fresh fruit, bagels, oatmeal, juice, muffins, and toppings for some of the hot food items. The pool looked nice it just wasn't open enough hours for me to enjoy - although my business associate tried it and liked it along with the sauna and whirpool. I used the workout room - small but full of the items I use regularly. The staff was pleasant and easily helped if we had a question.