Very clean room and comfortable bed; terrific and competent staff; excellent breakfast menu. Really nice moment when guests next door were way too noisy past midnight and I called the front desk; they said the security guard would come up and
speak with them. Ten minutes later it was quiet, and I never even heard the guard!
We had a great time at the Sheraton Detroit- Novi. There were so many attractions and restaurants in walking distance from the hotel. The hotel was situated in a great location. We enjoyed it and will definitely be baclk again.
The hotel is a little warn. The chair in our room was filfthy. The lobby was a little loud because the bar is basically in the lobby. The pool was cold according to my children. My kids wanted to rate the hotel with 10 diamonds because they
enjoyed the workout room. I didn't think there was anything special about the hotel
Hotel features (5 = best, 1 = worst):
The staff let us check in at 2pm instead of waiting until 3 pm. We could use the pool sooner.
This hotel was our family's "head quarters" for our family reunion in Detroit. The staff was very professional and friendly. I used the excerise facility. It was great. The pool was quite small, but the kids enjoyed it. The food for our events
held there was delicious. I certainly recommend this hotel. I enjoyed my stay.
My wife and I stayed at the Sheraton Novi and were very pleased with everything. The hotel staff was courteous, knowledgable, and friendly. I ordered a special chocolate and fruit basket for our six month anniversary and we loved it. The location
was also excellent. We would highly recommend this hotel!
The room and hotel are lovely BUT had limited air conditioning during the summer heat. When I brought it to their attention they said they would fix it. We had the thermostat set at lowest setting 60. When we returned the thermostat was moved to
66 and still did NOT work!