Hamilton Inn Select

Made reservations for 1 night and asked for a e-mail confirmation. After 2 weeks I call to ask about confirmation and they had no record of us. Even our confirmation number was not in the system. They reregistered us. A week before our reservation we received two confirmations in the mail, both for different nights. Called and was told it's OK all set. At 7:30 while in our room we got a call on the cell phone confirming our room for the next night.

Don’t fall for the bait and switch! BEDBUGS and False Advertising. All rooms do not have amenities listed (microwaves, jetted tubs, sound proof rooms) and when this was brought to the staffs attention, they just laughed at me. I’ve been to 46 states and every Canadian Province and have NEVER come across such rude staff. BEDBUGS! The hotel was very dismissive of our issue with BEDBUGS and refused to even look at the dead one we had as evidence. We had to spray down everything we own with spray, wash everything in hot-hot water so many of our clothes were ruined. Not to mention the psychological issues of worrying about bringing bugs back into my home. In addition to the rooms being misrepresented, rude staff and BEDBUGS, I also “no manager” on duty. When I asked how it was possible that there was no one in change, I was met with a blank stare. Upper management, 800 number and CEO have ignored attempts I have made to right the situation. I happen to live 5 minutes from “Home Office” and stopped by only to find it was some guys house. It’s a scam. Basically, I’m out 150 bucks for a room that was NOT what I paid for and I bed full of bugs. Thanks Hamilton Inn Select! I’ll never forget this birthday!

They didn't open the pool and whirlpool until 11:00 AM and that is when you had to checkout. The breakfast was ok, but I have had much better at other places. We had a lot of problems with the key cards and had trouble getting into the room.

Very friendly staff, great hot breakfast, nice size rooms, very pleasantly surprised!

After some of the negative reviews we were a little worried about the hotel, however upon arrival we were pleasantly surprised. The hotel was very clean, our room was ready when we got there, and we had no problems at check-in. The hotel staff was not overly friendly, but they were pleasant and answered any questions we had. The location of the hotel was very nice, very close to downtown, within walking distance. Overall, we would stay at the Hamilton Inn Select again if we were going to Mackinaw City. Our experience was very nice.

The hotel staff were all very friendly. The complimentary breakfast was good and I especially liked our room which was right on Lake Huron. The sunrise was spectacular.

We enjoyed the hotel alot, very friendly, very clean, only thing we didnt like was that the hotel restaurant/bar was across the street, and there was no room service.

Highly over rated hotel in my opinion. For a newer hotel, it didnt look like it. Probably because of poor construction. For the price we paid, I am disappointed. Small room, breakfast not all that great, showerhead sounded like a turbine which woke up the baby anytime we took a shower at night. Take these reviews with a grain of salt because I read a lot of very good reviews about this hotel which is why we picked it.

Slow check-in took 30.min .....Rude staff treat you like your stupid...keys didn't work, Didn't handle complaints professionaly,I told them we we unsatifyied an they just said sorry, most hotels comp ur room , which they should have done...I did not recieve my AAA discount! , and this hotel claims to be a 3 diamond AAA hotel , more like 3 cubic zircona ,,,,,

We checked in with no problems and our room was clean and ready for us on our arrival. The breakfast bar was exceptional and there was always a place to sit.