Bridge Vista Beach Hotel & Conference Center

The Hotel is a good value, Hot Breakfast which can save a family a bunch of money, I would stay there again.I have a feeling Katherine isnt happy anywhere. I got a good value considering that whole area will burn a hole in your pocket.

Please take the time to read this whole review-it will save you a lot of headache!Booked 2 nights at Bridge Vista in early July--4 months in advance. At check in we were told they didn't have our reservation. They could see it in one system, but not the other[...]. No rooms available that night and wouldn't bump anyone, but they would send us to another hotel and pay for an upgrade. After 2 minutes [...], the GM, said he called 20 places and the Days Inn had the only vacancy. [After walking around that night, every other hotel had vacancies.] The DI was the most disgusting hotel I've ever stayed in. The room was very dirty and there was a hole in the ceiling from water damage. We got a room at the BV for the 2nd night, and they upgraded us to a beachfront suite. When we walked into the room there were no towels, toilet paper or kleenex! They knew we were coming, knew we were already upset and they couldn't even get basic housekeeping right! We tried to talk to [...] about all of this, but he kept blowing us off. Kept saying he'd call our room but never did. We finally tracked him down to talk about everything and he said he'd send us a voucher for a future stay and would comp our first night. We asked for something in writing, but he said that wasn't necessary and would take care of it. Fast forward a month and neither of these things were ever done. I spoke with [...] on 8/8 and he said he only sent a charge for one night [...], so they would have to take care of the refund. I asked him to fax me proof of this. The fax never arrived and I spent the remainder of the week leaving 8 messages, all of which were ignored by [...]. He even answered the phone one time, put me on hold and had one of his staff tell me he stepped away. I have never received the fax (or the voucher, not that it matters-we're never going back). Why would it be so hard to send a fax proving your innocence? Oh right, because it doesn't exist! Instead of fixing the problem and working with [...] to issue a refund, [...] is just sweeping this under the rug. I filed a complaint with the BBB and that has so far been ignored by [...] as well. [...] states that he has no boss and he is part owner of the hotel. I feel very sorry for his co-investors as he is going to run that place into the ground with his shoddy management and non-existent customer service skills. It's not even about the money anymore, but the way [...] treats his customers. Hopefully I can prevent anyone else from having to deal with this.

We stayed three nights and were very satisfied. We had a 5yr old and 16yr old grandchildren come with us and they had a great time. The beach, breakfast and water park were great . Breakfast everything but bacon, sausage waffels, cereal, eggs, biscuits, sausage gravy and pastries. Location is not on top of shops which we liked, it was about 1/2 mile away. Rooms clean except for a little more care needed to be taken with the bathroom. Had a great time going to the island, shopping, beach, waterpark and relaxing.

We stayed here for one night and my kids were disappointed we couldn't stay longer. They loved the water park. My 5 and 6 year old kids and my 9 year old sister were in heaven! The room was standard but clean and what you'd expect. They also offered a nice breakfast with eggs, sausage, biscuits and gravy, cereals, donuts, waffles, bagels and juices. We will go there again!

I booked our room about a month prior to our trip and was more than excited to get out of town and do something fun with my family. My kids were really looking forward to the water park, and I had already shown them what we could do when we got there. Needless to say, I arrived to a hotel that was still under construction (not mentioned on the website), then moved to another hotel where they tried to charge me again and argued about my pre-payment (even thought I brought my proof of payment), and sent to yet another hotel for a VERY small water park that was not even close to being fun for my older children. Nothing was upgraded or comped and we wish we would have just skipped the whole trip.

they changed the hotel to Hamilton without my knowledge and room was different than what was promised. I was not happy about this as this was a gift to my daughter & son in law for their honeymoon, so when they arrived at the hotel where I had the congirmation they were told it was another place, with no view of the bridge, could barely see the water. This was suppose to be a special place for them and then to find out it was changed I was not happy that I was not told about this.