JW Marriott Grand Rapids

Check in was a breeze, jazz band by the elevators made the quick wait even better, one of the most comfortable beds I've ever stayed in. Highly recommend

This is a nice and up to date hotel. The only reason I am not giving it 5 starts is that when my wife and I arrived to check in, the hotel had given our room away. We were delayed in a snowstorm in Denver and arrived 3 hours late (around 3am). The hotel staff claimed that due to a busy weekend and them not hearing from us, they assumed we weren't coming and they gave the room we had reserved to someone who wanted an upgrade to the room we had. This is unbelievable since the room was pre-paid through an online travel service. They did get us into another room for that night and we were able to move into the room we wanted the following night, but the whole giving the room away was not acceptable to a tired traveler.

It was better than I had planned. The staff went over and above to make sure my time there was perfect. The resturaunt inside the hotel was a bit pricey but other than that - this will be the place I stay for my next travels to Grand Rapids.

We would definately go back they treated us well and had no complaints,i guess the only thing i was not aware of is that they charged there guests $16.00 per night to park.

The rooms were very quiet and was able to get a lot done for school while on vacation. The staff is amazing, I had a great time and plan on going back. thanks, Mr. V.

we arrived in mid afternoon with the intent of just seeing downtown grand rapids and we were not let down. the hotel is right in the center of this very walkable city on the river. the views from the room were awesome. the room was very fancy and clean. the bathrooms were to die for. downtown was great. we ate within a block of the hotel at "the BOB" and it was very good, lively and relaxed. after dinner we went back to the room and found out the prices for liquor in the minibar were way too high but on the walk back from dinner we saw there was a liquor store right across the street from the hotel. that was a much better option. drinks in the room, beautiful night time views of the downtown, great beds and linens.... no coffee in the lobby in the morning - had to buy from their starbucks store was my only complaint ( i don't like starbucks)

I have stayed at this hotel before, that is why I chose to stay again. It is beautiful, clean, modern, comfortable, and a good value. But check in didn't go so well...Upon checking in, they had my reservation, but gave me a King Room. On my Orbitz form it clearly stated that I had 4 guests. The clerk told me that it doesn't matter, because it wasn't specified that I wanted a room with 2 Queen beds! So apparently 4 adults are supposed to sleep in a King bed! I was furious, because she stared at me blankly and said there wasn't anything she could do!! After asking to speak to manager, magically there was a room available that just needed to be cleaned. After asking what she could do for us for our trouble, she took care of our parking bill. I'm uncomfortable about the way the Orbitz reservation was treated as if it were a less priority than if I had booked directly with them. Makes me uncertain about doing it in the future...or I guess I will call ahead and make sure they have it right before I plan on it!

This is my favorite downtown grand rapids hotel. It is modern luxury in a great location. It has a fantastic shower and bathtub. I really like almost everything about this hotel, the only downsides I can think of are the cost and that they don't have an ipod dock.

This was a work trip and I expected that it would be just like any other. However, I was shocked by how beautiful and confortable this hotel was and I was pleasantly surprised by the attentiveness and politeness of the staff. I felt like I was on vacation and not at work! Thank you!

very nice hotel and incredibly nice and attentive staff. I would recommend it to others and will stay here again