Comfort Inn & Suites Ann Arbor

Comfortable, clean. Hot breakfast; location not to be beat - near I-94 and SR-23. Lots of restaurants nearby, close to downtown AA, Whole Foods, Trader Joe's.

Not 1 good thing to say. First, the hallway to our room had no heat, 30 degrees in building. Colder then outside. Stairway next to our room had food & garbage on floor, was never cleaned. Asked for clean towels daily, one day got none, next day got bath mats for towels. Pool area was always dirty. NEVER towels in there either. Housekeeper NEVER came to our room, I asked her to change our garbages, take dirty towels, & leave clean towels, never did. Breakfast was a joke! Took my son to get breakfast & there was nothing stocked. No milk for cereal, no waffle mix, no apple juice left, hard muffins etc.The manager was standing right there & when I complained, she did nothing. Guests running up & down the hallway ALL night long, & loud parties, the desk clerk told us there was nothing he could do about it. Half the time he was never even inside the building because he was outside smoking. Will NEVER stay here or another Comfort Inn again & will be making sure everyone we know knows how bad of an experience we had.

Comfort Inn Ann Arbor, MI on Carpenter Road Beware this hotel! I had a reservation at this hotel booked some time in advance. Upon arriving I was requested to present an ID that had just been lost in luggage by an airline. I explained so and offered to send documentation after the weekend. I was told by Hasan that the rate would now increase over $150 and it would NOT be corrected after providing the documentation. I couldn''t understand this and after going back and forth, I stated I didn''t wish to stay any longer. I was told I would be charged regardless as cancellation period had passed. Per my booking contract, even if I did not show for this reservation, my card would be charged the rate I had originally booked, of one night. However, they were changing the rate of over $150 higher than that. As the desk clerk was fairly crude and unreasonable, I requested to call the parent company (chain). I was offered a phone that did not work/dial out. I told the clerk this. I was offered the phone and that it was now fixed. It did not and would not dial out. I was given the check in paperwork to sign with the higher rate. Being that this was a college football game weekend with all hotels sold out, I figured I would just check in and deal with the corporate chain after the weekend. As I was instructed to initial this new rate, I wrote in beside that it was not the rate I booked and that I did not agree with this rate and expected it to be reversed upon documentation provided. The clerk snatched the paper from me and wadded it up in the trash and gave me another. I did the exact same and he reacted the same also. Taking the paper from me and throwing it away. I was told, that here in America, I cannot write a note next to something I am signing. The clerk then refused to check me in or give me the room keys. At this point feeling uncomfortable by his threatening and outrageous behavior, I told him such and left the property. I then had to travel 30-40 miles to another hotel where I thankfully found a single vacancy at another brand. After this trip, I found this hotel had charged my card the amount of $150 more than the booking. Even though if I had not shown up at all, the most they could charge was the original booking rate. I immediately contacted the chain the morning after this happened and was told they could do nothing, it was up to the hotel. After speaking with the "manager" Colleen, it was even worse. She was argumentative, unapologetic and unreasonable. She finally agreed to watch the video of what happened and get back with me. She called the next day and was dishonest, stating that they video did not show the clerk throwing the check in paperwork in the garbage etc. Either she didn''t actually have a video or she is being dishonest. She refused to refund my charge, although I did not get a room key, see what room # I would have been given or make it past the front desk. She stated that I had "checked in" by initialing the paperwork and making the note next to it. Although I was never given access to any room. Outrageous behavior and customer service attitude. I stay in hotels 50+ nights a year and have never encountered anything like this. I will not be staying with this chain and certainly not this property in my life. Beware. I have had to file a dispute with my credit card at this stage for this improper billing. Today, my card was credited for the entire amount as they found in my favor.

clean room, clean bathroom, nice staff, very satisfied with my stay. like the wireless internet and hbo. only 5 minutes from downtown.

I was disappointed because I read the reviews and one said the hotel was connected to Applebees by a enclosed walkway, There is no Applebees close to the hoteland that is why I chose Baymont Inn. For a place to sleep it is a bargain. It was quiet and in better condition than the dump next door.

Comfortable, friendly, clean, convenient to our activities.