Holiday Inn SALISBURY DOWNTOWN AREA

it's very nice and clean.i 'm from china. i like here very much also its very cheap

Summary: 0 stars x 3 different encounters - Customer Service Desk, #fail, read rant below 2 stars - The one cleaning person who said good morning as we walked down the hallway (3.5), but deduction as girlfriend heard staff complaining about their job in front of customers. (-1.5) 2 stars - Renovation, new furniture and sink, but TV was terrible and the bed was uncomfortable 0 stars - Room comfort, bad air-conditioning throughout building 3 stars - Location, next to cool little stream and park, but this isn't worth too much when the service was bad Thought we got a decent deal when we booked this "newly renovated" Holiday Inn for Memorial Day weekend at the last moment and if things went well we may have stayed another night. It looks nice from the outside, nice little walking trail near a stream. Too bad things went badly...thus the rant below. The problems started when we got to the front desk. The night desk person was sitting on a stool, barely greeted us and not once looked me in the eye during check-in. He seemed disinterested to the point my girlfriend commented on it. We got our keycards and went up to the 5th floor (5 floors total) and we noticed as soon as we got off the elevator the hallway was very hot due to no air conditioning. Imagine when true summer hits! Unless you are one of those Bikram Yoga peeps that like to sweat while relaxing. ;) The rooms had new furniture and a new bathroom sink as part of the renovation, though I noticed the faucet was loose and the toilet seat was flimsy. Sadly the TV didn't make the list for updates either. This tiny tube set TV can be picked up Craigslist for free in the DC area. Some of the channels were so disfigured it was comical. #fail The rooms was 84 degrees when we got in. I went to the air conditioner and cranked the air on and set the temp to 73. An hour later it was still warm and everyone in the room was getting grumpy. The wifi (free at holiday inn) was not connecting on 3 different devices, including a MacBook pro and ipad, these connect to just about anything. I called the front desk to ask about the air and wifi. The front desk person said he would send maintenance up for the AC and told me without listening to why the wifi wasn't working the user name and password and got me off the phone. I had no idea if access required WEP, WPA, etc.. Or if it was a login on the browser, which is the case for most places. I tried them all, nothing. Maintenance came up and checked the AC. His solution turn it down to 65 and tell us that was one of the better AC units in the hotel. Really!? As of 3 hrs later it is just now an ok temp. #fail The maintenance man called down to the front desk to tell him I was still having problems with the wifi. I could hear the desk person telling him the same info in a frustrated tone to which the maintenance man handed the phone back to me. I tried to explain the issue and what I tried to do on my own and the guy just kept talking over me to come down so he could show me. Terrible customer service as he didn't want to listen, even when I told him I know a great deal about wifi networks. Once I got off the phone, I told the maintenance guy that the front desk person needs to learn to listen instead of talking over people. The maintenance guy said that they had already moved other guests around to get better access. That told me the access point for the wifi was down in our hall and I decides to go down to the front desk and confront him. At the elevator I got signal on my laptop and was able to login. Yep, something was wrong with the access point down the hall. As soon as I got down to the front desk the guys started giving me an ear full about being the only one with the problem. Again, terrible customer service skills! I told him that wasn't true since the maintenance guy said they had moved other people to get better access. I then told him what I thought was wrong. After he finally listened he admitted that I might be righ...

Went to see a concert at Brew River. Caught a cab from the hotel and only cost 8 bucks. The hotel was nice and clean. Staff was helpful and polite.

Visited relatives; checked out some of the eating establishments around Salisbury and Fruitland which is within a four mile radius of the hotel. Also vitited the local beaches in Ocean City MD and around Delmar Md. These beaches were within a 30 to 45 minute drive from downtown Salisbury. Great fun for all. Dover Delaware is only a two hour drive. Looking forward to my next trip to Salisbury.

the hotel was very friendly and our children thought that the pool was great

We stayed the night while traveling through. It was not the best night to be there because a group of youths were staying that were very active throughout the hotel.

We were in Salibury for a wrestling tournamnet for the weekend. We had weigh ins on friday night and stayed until sunday afternoon. We weren't at the hotel for many of the hours of our stay. But here is my experience: The hotel was nice. When we pulled up there was "spa" music playing to make the appearance of a tranquil/relaxing atomosphere. When we walked in it was clean, but there was a fundraiser going on, and had a few poeple roaming about the doorway of the lobby. I thought it was a night club because you could hear the thumping bass. They also had another fund raiser on saturday night. This didn't effect me, but, when in the lobby, you knew you were not at an exclusive hotel. The pool water looked cloudy, so I din't go in. It also states that a continental breakfast was available. This is AVAILABLE, not included.

outstanding service nice people would go back and stay again next year location from the civic center 3minutes drive time