$73 Avg/night
Rate based on Check-in: May 5, 2015 Check-out: May 8, 2015

Quality Inn West Springfield

2 stars
View map of 1150 Riverdale St., West Springfield, MA 01089

Hotel Overview

Reviewer score
3.2
out of 5
18 reviews
business

nice people clean but wish breakfast was better good location for everything in springfield esp big... See full review

  • RonDeb
  • Feb 19, 2015
Business stay

Great!! Clean, I am a returnee. Suggestions, first be sure to include WiFi password information... See full review

  • Ray traveller
  • Oct 22, 2014
The Quality Inn West Springfield is only a short drive to Six Flags New England, The Big E, Basketball Hall of Fame and Springfield. The hotel has many restaurants, shops and a movie theater nearby. The hotel offers a complimentary deluxe continental breakfast with hot waffles, outdoor seasonal pool, exercise room, meeting space and is connected to a Japanese Restaurant. Each room offers free wireless internet access, coffee maker, hairdryer and iron. Stay where hospitality is our number 1 priority! Guest must be 21 years or older to check in, Identification will be required at the time of check in . Pet accommodations: 35.00 USD/ stay per pet for over 30 lbs, 25.00USD/ stay per pet for less then 30 lbs. Pet limits: maximum 2 pets per room, up to 85 pounds each.

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Amenities

  • Free breakfast
  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Elevators
Ice machine
Activities
Outdoor pool
Exercise gym
Dining
Free breakfast
Restaurant
Coffee maker in room
Meal plan - continental
Services
Guest laundromat
Multilingual
In-Room Safe
FAX
Internet
WiFi
Parking
Parking
Outdoor parking
Truck parking
Bus parking
Room
Television with cable
Radio
Safe
Telephone
AM/FM alarm clock
Hairdryer in room
In room movies
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Quality Inn West Springfield

Overall score

3.2 / 5
5.01.0
18 out of 18
Amenities:
2.9
Cleanliness:
2.9
Hotel staff:
3.6
Comfort:
3.2
Location:
3.9
Value:
3.4

61% would recommend to a friend.

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Review of Quality Inn West Springfield

Reviewer score

5
5.01.0
RonDeb
Business
grafton
Feb 19, 2015

business

nice people clean but wish breakfast was better good location for everything in springfield esp big e got there in about 10 minutes a lot of restaurants and store on road nice to have

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Quality Inn West Springfield

Reviewer score

1
5.01.0
Donald and T
Business
Charleston,SC
Nov 24, 2014

Would Never Go Back

The room was ok but the hotel was a dump. It was rundown and being used for homeless welfare recipients. Room service was lousy and continental breakfast was horrible

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
2
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

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Review of Quality Inn West Springfield

Reviewer score

2
5.01.0
My Corgi is My Copilot
Business
Maine
Nov 24, 2014

Staff Makes Up for What Property is Lacking

When I arrived around 10 PM the hotel hadn't received the reservation I had made several days prior. The manager was working the desk and quickly reached out to get my issue resolved. He was also friendly, personable, and what every weary traveller wants to see when they arrive to their destination. I wish I could say the same for the room. From reviews here and elsewhere I know some of the rooms have been redone, and it appears mine was one of the ones still in need of work. I travel to Springfield multiple times a year for dog shows, so if I could be sure to get a clean room on the first go I'd stay again just because of the desk staff. However, I think I'll go back to one of the other pet friendly hotels in the area instead.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
5
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Review of Quality Inn West Springfield

Reviewer score

4
5.01.0
the first Mr.C
Business
New Jersey
Nov 21, 2014

Very nice and clean room

But, the towel rack in the bathroom is in convent . I couldn't reach the towels unless I got completely out of the shower. There was no place to hang clothes or my wife's robe. We found a used coffee pouch in the coffee maker. There were no stir sticks, and no creamers. I saw in the add indoor Pool, but it was closed. The add also said Breakfast, I saw up an grated Continental Breakfast..

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Quality Inn West Springfield

Reviewer score

4
5.01.0
Not a happy customer31
Business
Syracuse, ny
Nov 17, 2014

worst hotel ever

Let's see, outdoor appearance didn't look to bad but then you enter. Very rundown looking. Key machine was broken so we had to get the clerk anytime we wanted to get in our room. In the main hallway there was what looked like a big blood stain. Kinda creepy. The toilet leaked, the sheets were stained. Floors dirty. Is a non smoking establishment but reeked of smoke. Mildly hot water in shower and no water pressure. TV and heater worked well. If it wasn't for the fact all other rooms in the area were booked I would have left. When asked to change sheets and fix toilet they just gave me a runaround. VERY DISAPOINTED!! Not worth $120/ night

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Dining tip: Short walk from hotel

Cal's grill was excellent !!

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Review of Quality Inn West Springfield

Reviewer score

4
5.01.0
len C.
Business
Waterville, Maine
Nov 17, 2014

Nice place to stay

The staff was very friendly. The room was clean. For the price I think it is one of the better places I have stayed in.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of Quality Inn West Springfield

Reviewer score

5
5.01.0
Ray traveller
Business
Springfield, MA
Oct 22, 2014

Business stay

Great!! Clean, I am a returnee. Suggestions, first be sure to include WiFi password information either in the room or with the Key.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Quality Inn West Springfield

Reviewer score

2
5.01.0
Mineral guy from Tucson
Business
Tucson, AZ
Aug 22, 2014

decent for business

stayed here for a trade show at the Big E. Close enough, room was fine. the hallways and exterior are misleading as they are rund down, but the rooms are actually not too bad. cozy enough, we were just fine. woudl stay again when i come back next year

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

not too far from Outback Steakhouse....but remember no uturns make it just slightly difficult to navigate sometimes

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Review of Quality Inn West Springfield

Reviewer score

4
5.01.0
digabe
Business
Webster ny
Jun 16, 2014

decent place

Was there for the Goodguys All American Nationals great stay for the money new bathroom and a good night sleep.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
2
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Cals wood fired grill.

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Review of Quality Inn West Springfield

Reviewer score

3
5.01.0
gmanhoop
Business
old saybrook,ct
Oct 20, 2013

good for the $$$

needed a room for the night after a show in Northampton...arrived after midnight..no problems checking in...room was clean...looked like the bathroom was recently upgraded...nice big TV...comfy king bed...only negative was the breakfeast...coffee was good...the rest was not..all in all and good deal

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

everything close by...head to Northampton for a fun place to visit

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