$79 Avg/night
Rate based on Check-in: Dec 22, 2014 Check-out: Dec 23, 2014

Clarion Hotel & Aqua Lagoon Waterpark

3 stars
1080 Riverdale Street, West Springfield, MA 01089-4607
Hotel Overview
Reviewer score
2.9
out of 5
20 reviews
My review of Clarion Hotel West Springfield

The Clarion Hotel West Springfield was very clean and comfortable for our overnight stay. The... See full review

  • Anonymous
  • Sep 23, 2008
Very friendly

Visited Six Flags New England and was very pleased with the room and comfort of the hotel. The... See full review

  • Anonymous
  • Jul 20, 2007
Located off Interstate 91 and the MA Turnpike. We are minutes from the Eastern States Exposition Fair Grounds, Six Flags New England, Naismith Basketball Hall of Fame, and easily accessible to many popular attractions in the Pioneer Valley. The hotel offers a 9,000 square feet meeting and conference facilities with catering available. Guest must be 21 years or older to check-in, ID required, 100.00 deposit required for all local guests. The Pool, Whirlpool, Sauna, Fitness Room, Restaurants, Lounge, Game Room & Guest Laundry will be temporarily closed for renovations until July 15, 2014.

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Amenities

  • WiFi
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Elevators
Activities
Exercise gym
Disco
Dining
Coffee maker in room
Vending machines
Services
Business center
Laundry service
Guest laundromat
In-Room Safe
FAX
Internet
WiFi
Parking
Parking
Outdoor parking
Truck parking
Bus parking
Accessibility
Ramp access to buildings
Brailled elevators
Room
Television with cable
Telephone
AM/FM alarm clock
Hairdryer in room
Microwave
In room movies
Sofa bed
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (20)

Ratings and reviews for Clarion Hotel & Aqua Lagoon Waterpark

Overall score

2.9 / 5
5.01.0
20 out of 20
Amenities:
3
Room cleanliness:
3.5
Hotel staff:
4
Room comfort:
3.3
Location:
3.7
Value:
3.1

60% would recommend to a friend.

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

3
5.01.0
Michelle LS
Business
Vermont
May 5, 2014

Wedding Get Away

Nice hotel, clean, staff was NOT helpful. Our room was not cleaned for the two days of our stay and the AC did not work properly, but the location and over all was average.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

2
5.01.0
Biogas
Business
Syracuse, NY
Apr 5, 2014

Under renovation

Was not told majority of hotel was under renovation. Odor of fuel oil and musty. Will not return.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

2
5.01.0
3Travelers
Business
Washington DC area
Oct 17, 2013

Needs Some Work

The hotel is in the process of being renovated, so it may be better later. Now, the parking lot is an unpaved dustbin (the car got horrendously dirty), and the whole place looks torn up and like a dump. We stayed in the old rooms, which are clean and spacious but the place looks terribly run down, the building and fixtures are OLD, and the king sized bed and furniture appeared newer but the bed was hard and not comfortable. Still, the location is good and they had the best price of anywhere around.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
4
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

2
5.01.0
traveling yogi
Business
Dallas, Texas
Sep 10, 2013

Acceptable but not great

I saw online that parts of the hotel were under construction, what wasn't clear was that the place was going to look condemned and everything would be torn apart. Sadly the city hasn't helped this place out, they have torn up part of the street leading to the hotel, making it look even more like no one is there. When I drove up, there were zero cars in the parking lot, the seal coat was severely weathered and weeds were growing through cracks. Signs for the hotel were low to the ground, no big sign saying they were open or large logo sign. I drove around the property, it looked like only construction(demolition trucks) trucks were there. I almost left. I drove back up front and tried the front door, to my surprise it opened. As I walked in I saw the front desk, completely dismantled. The desk staff were set up on a table. Again, everything was under construction. I seriously didn't know what to think. I noticed on the table their reservation sorter that had probably 20 or so reservation slips as if other people were really coming to stay there so I felt a bit more at ease. I checked in and went to my room. Let me say, everything on the outside is old, falling apart, broken or under construction, etc. Once in the part of the hotel where people actually stay, it wasn't that bad. It isn't 5 star but I've stayed in worse. The room was clean. Beds looked ok, towels were decent. They had a little refrigerator which I liked. Coffee in the room was adequate. I stayed on the side that faced the parking so I heard some doors closing when people came in but after 9 or 10 all seemed quite. I did like that the staff noticed my concern when I checked in and called me when I got to my room to see if it was clean and acceptable. A sign they care and know the situation wasn't ideal. Cleaning staff did a good job. I left something on the bed and they left a nice note saying they didn't make the bed because they can't move personal items. When I had to call to get something, it was quickly brought to me. Breakfast is nothing to write home about. It is not as good as most free breakfasts you get at hotels in this price point. I suspect because they are under construction and not very many people are staying there, it is hard to have a decent free breakfast. This place could use some good signage at the front to indicated they are still open, and apology sign about construction would be nice. If you stay here I recommend going with zero expectations and a very open forgiving mind.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

3
5.01.0
A Happy Couple of Oldies
Business
West Springfirld, MA
Apr 9, 2013

Construction

Major construction was taking place that required parts of the facility to be closed. The parking lot and the road leading to the hotel are in terrible condition.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

3
5.01.0
Dave AK
Business
Wappingers Falls, NY
Mar 11, 2013

Ok for the price.

Pleasent enough. There was a spring sticking out of one part of the mattress, however.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

2
5.01.0
doglover2
Business
maryland
Nov 26, 2012

good and average things

the hotel gives as bit a "run down" impression. the key to the room didn't work initially and the shower never was more than lukewarm. the people there though were very pleasant, and attempted to fix problems right away. The indoor swimming pool is nice and the breakfast was good

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

4
5.01.0
MA Distributor
Business
Conway, NH
Nov 19, 2012

Business weekend

This was a good alternative to downtown Springfield. Less expensive, easy access to downtown. Great breakfast included

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

1
5.01.0
vacationing bobi
Business
rockford,il
Jul 8, 2010

neeed hotel/motel inspectors

appearence in landscaping and building very poor, side door didnt need a key to get in, upon entering it had a great odor and the room didnt smell fresh and the bathroom smelled like a public restroom (urine). when i arrived i was hoping the motel would be just as good as the service i recieved at the front desk. pool area smelled so bad of chorine. im sure it used to be a very nice place many years ago.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
5
Room comfort:
2
Location:
5
Value:
1
Trip purpose:

Business

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Review of Clarion Hotel & Aqua Lagoon Waterpark

Reviewer score

1
5.01.0
Anonymous
Business
wakefield Ma
Jul 5, 2010

Bad experience with hotel and [...]

The hotel was very expensive! The hotel was very noisy! Had construction going on. Booked hotel because there was an indoor and outdoor pool, rain was in the forecast, and the inside pool was closed for construction. When the were finally able to use the outdoor pool, very loud noise from the construction going on for the indoor pool. Booked a room rate that included buffet breakfast and when we got to the restaurant, they had no buffet because hotel occupancy was low and we had to order off the menu. The second day breakfast they had one staff member help at least 40 people or more and had to wait quite some time for our drinks and coffee.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
2
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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