$104 Avg/night
Rate based on Check-in: May 27, 2015 Check-out: May 29, 2015

Candlewood Suites WEST SPRINGFIELD

3 stars
View map of 572 Riverdale Street, West Springfield, MA 01089

Hotel Overview

Reviewer score
3.8
out of 5
18 reviews
Great place to say!

The location of this hotel isn't amazing but it was just about perfect for what I needed. Very... See full review

  • Anonymous
  • Feb 22, 2012
"Unbeatable location for the price"

I Love it! See full review

  • SFbeads
  • Mar 14, 2010
Hotel's Amenities in West Springfield, MA , ensure comfort. Set along the Connecticut River in West Springfield, MA, this hotel is in the ideal location for every traveler. The Candlewood Suites West Springfield hotel location makes it easy to get to local destinations since we're located near the intersection of I-91 and I-90, and less than 30 minutes from three different airports. The hotel's setting in West Springfield, MA is perfect for all business travelers. Guests staying at the hotel have access to multiple large businesses like Baystate Health, MassMutual Life Insurance Company and countless more. If you wish to pursue opportunities in higher education, the greater Springfield area is home to more than 15 universities and colleges. If leisure is the reason for your stay, the hotel's location is near Six Flags New England, one of the largest theme parks in the region, the Basketball Hall of Fame, Eastern States, and serveral museums including Dr. Seuss. The hotel's property is just two miles from the MassMutual Center, which hosts many concerts and events. Eastern States Expo is nearby which features horse shows, trade shows like EASTEC, and the "BIG E." Guests can grill out in the gazebo, relax in the whirlpool and heated, indoor pool or the 24-hour Fitness Center with all brand new equipment. We also have the Cupboard featuring complimentary Maxwell House coffee. The Candlewood Suites® West Springfield hotel's amenities ensure guests "Consider Us Home".

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Reviewer score 3.4 out of 5

Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Free local telephone calls
Activities
Indoor pool
Golf
Dining
Coffee maker in room
Services
Business center
Maid service
Guest laundromat
In-Room Safe
Shops/Commercial services
Car rental desk
FAX
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
Kitchen
Microwave
Ironing board

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Candlewood Suites WEST SPRINGFIELD

Overall score

3.8 / 5
5.01.0
18 out of 18
Amenities:
4.1
Cleanliness:
4.1
Hotel staff:
4.2
Comfort:
4.1
Location:
3.9
Value:
4.1

94% would recommend to a friend.

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

3
5.01.0
DoreenC
Business
Catskills
Jun 10, 2013

We don't have your reservation...

Not sure yet whether this was a hotel problem or an 0rbitz problem but we were greeted with "I don't see your reservation in our system. We don't have the queen bed you reserved." On check-out, had to persuade the clerk not to charge my credit card as I'd paid in full.. On the plus side the room was reasonably comfy, the pup cost a $25 fee (not too bad) and the hot tub was warm. And the location is convenient to friends, malls and restaurants. We'll probably stay again but might not book through a third party.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Shopping tip: Short drive from hotel

Table and Vine right up the road - largest purveyor of grown-up beverages I've ever seen. 140 single-malts in one store.

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

4
5.01.0
mlscott
Business
Rochester, NY
May 21, 2013

Nice extended-stay hotel

We stayed for three nights around our daughter's college graduation, when hotel space is at a premium. I didn't realize it was "extended stay" when I booked it, but it worked out well. We had a full kitchen (full-size fridge, range and microwave, dishwasher). Rooms are cleaned only once a week, so if you absolutely must have someone else make the bed every day you may want to stay elsewhere :-) Location is on a busy commercial strip in West Springfield, with easy access to I-91, I-90, I-291, and I-391. There's a pool, weight room, and free laundry facilities.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

They hotel itself doesn't offer breakfast, but there's in IHOP and a Friendly's both within a very short walk. Also a multiplex theater, if you need diversion for an evening.

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

4
5.01.0
Trvln Man
Business
Cleveland, Ohio
Nov 30, 2012

When in a pinch..

This was my second visit to this property over a 5 month period. I appreciated that the front desk staff remembered my face. Yet, I was more impressed that they remembered my allergic reaction to animal dander . Nicole and the others are personable, willing to help and over a pleasant home away from home experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

4
5.01.0
SuzieQ6795
Business
Rochester, NY
Sep 4, 2012

Perfect for what we needed

We needed a place to stay as we were going to a family wedding in Mass. We loved this hotel. The staff was very friendly and the place was very clean. There were a lot of restaurants around and we were not far from the Ingleside Mall which is very nice. We took a trip to Boston one day and Mystic the next. Both were less than two hours away. We had a wonderful vacation and would definitely stay at Candlewood Suites in West Springfield again!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Very good restaurants close by. We ate at LongHorn, Cal's and IHop.

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

4
5.01.0
Buzz Saw
Business
Woodstock, CT
Jul 8, 2012

Just an overnight.

I was pleased with the hotel but whatever was used for a room deorderant was extremely strong, not good at all for an allergy sufferer. As a matter of fact as I was checking in a lady that had spent the previous night was at the desk and commented that her children hated the smell. Other than the above this is a very nice place.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
2
Location:
5
Value:
5
Trip purpose:

Business

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

5
5.01.0
Anonymous
Business
West Palm Beach, FL
Feb 22, 2012

Great place to say!

The location of this hotel isn't amazing but it was just about perfect for what I needed. Very close to the relatives I was visiting, and easy to find. The staff was nothing but friendly and helpful to us, answering all questions and requests with a smile. The room itself was pretty good sized with a comfy bed and comes with a FULL fridge, 2 burner stove, DISH WASHER, garbage disposal, and coffee maker with a few packs of coffee, as well as flatware, plates and glasses and a pack of pop corn in the full size microwave. The bathroom was quite roomy with typical hotel shower water pressure. Downstairs they have a "pantry" with some dry good snacks and food as well as a few reach in coolers with some microwave dinners and ice cream snacks and more. Pretty decent selection if you want to stock your fridge for more than a couple days. The only thing that wasn't what we had hoped for was the pool area. It was a little less than enticing, but at the same time, you get to go swimming year round at this hotel since it's an indoor pool. Overall I DEFINITELY plan to book here again in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Partners is a great place to get some excellent cheap food and only about a 5-10 minute drive. Friendly staff, free WiFi, quick service and the food is downright amazing. Go there.

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

1
5.01.0
Boxing Barrister
Business
Lancaster, CA
Dec 16, 2011

Loud Rooms, Rude Staff

Employees at this hotel and its parent company are rude and uncaring. We stayed there two nights at Thanksgiving. The hotel is poorly sound-proofed. We had running on our ceiling late at night on both nights. The man at the desk was rude and unprofessional when I asked him to call the other room. The manager never bothered returning my call about this inappropriate behavior. Guest Relations at the parent company took several weeks to send an e-mail saying they “regretted any inconvenience.” I do not recommend this hotel to others, it is not worth the money for what you get, especially in light of the poor attitudes we experienced.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

4
5.01.0
KrisATL
Business
Atlanta, GA, USA
Aug 25, 2011

Quick Business Meeting

I was at a business meeting. The hotel is close to Bradley International and the staff was GREAT and the place is CLEAN.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

Ruby Tuesday

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

4
5.01.0
Anonymous
Business
South Dartmouth, MA
Oct 24, 2010

First but not last stay

This hotel was super convenient to downtown Springfield where I had a conference at the MassMutual Center. Great room, very clean and quiet. No complaints.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Candlewood Suites WEST SPRINGFIELD

Reviewer score

3
5.01.0
Anonymous
Business
Valrico,Florida
Jul 25, 2010

Sports Camp Trip

The room could have been cleaner but the location was good. We were there for a summer sports camp, Peak 200 Lacrosse camp.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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