The front desk had a mix-up and gave me a room that was already occupied. I am a man and walked in on a woman alone. She was fully dressed and I left before the door even closed behind me, but she must have been shocked and terrified. They reacted
well and gave me an upgrade, but that was a mistake that could have been much worse and one that a hotel should never make.
We were on a tight schedule when we checked in and had to get straight to our room and back out again. When leaving we discovered that outrroom door wouldn't lock. We called the front desk and were told someone would be there. 10 minutes later we
called again and stressed we had to leave. It was another 5 minutes before someone came. Then we waited 15 for then to switch our room. We were moved from a large king suite to a tiny corner room with no savings on price for the changes to our room or for our hassle. Hotel itself is not bad but the staff is horrible and needs some customer service training.
My parents are 80 years old and my father needs assistance to walk. We were woken up in the middle of the night and forced to evacuate because a drunk member of a wedding party staying at the hotel pulled the fire alarm. I asked if we were being
compensated in anyway. This caused my father to lose an entire day of our vacation in Boston because of the soreness caused by the evacuation. We were not even given a complementary beverage or apology. As for the room there were dirty underware, a used condom and cigarette butts on the roof where our only window looked. Very disappointing.
My husband and I just stayed one night, which was a good thing. The Park Plaza is one of our favorite hotels in Boston but this time, it did not meet expectations. Only lukewarm water in the morning, a heating system that was way too noisy, and
renovations planned that we are worried will detract from the historic character of this "grand dame" of Boston's Back Bay. Will we ever stay there again? Perhaps not.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
A block from the beautiful Boston Garden and a short walk to the Theatre District.
The hotel was under construction at the time of our stay. It was extremely nosy. At 9pm they were banging on something in the room next to us. I would not go back there again until renovations are complete.
We were very disappointed that the hotel was under renovation and we did not know. The room was VERY average for the price, WIFI was costly, so was valet parking and a difficult area to park...No breakfast area nearby unless you paid $30 a
Not a good impression
I have stayed there before. It was better back then. Ckecking in was easy and fast. The front desk person was very pleasant. The Lobby was a mess. Major renovation going on. Chairs, tables and plastics covers are all over. Elevator non
functioning. It took for ever to go up or down. Room very, very small. Bed very small too but comfortable pillows and mattress. Bathroom area very tight, no room for your stuff. You must be an exorcist to turn you head to watch TV. Coffee maker a nice treat. I was scared the hotel is in construction and my fire alarm was gone, just cables hanging. Excellent location. Very expensive parking.
The hotel is just a few seconds from the Common and Newbury street and short walk to the south end. The location can't be beat for a walking tour of boston, as it should be done.
As for the hotel, I found the rooms to be very small, especially the
showers of which I also felt the need to wear slippers. also the toilets were industrial toilets which sprayed a lot of water.
Additionally I got a room right next to the elevators, I would ask for a new room in this situation as it was very loud.
We had problems about registration. We made a 4 day reservation but the hotel kept saying we were gonna check out after day 1. Some hotel personnel knockwd on the door twice to check us out while I was on the phone. The front office personnel was
a bit aloof. Not really attentive. Also not having complimentary wifi in thein the room is a real minus these days. And the noise in the hallway at night was beyond reason. Someone had to attend to that.