We were on a tight schedule when we checked in and had to get straight to our room and back out again. When leaving we discovered that outrroom door wouldn't lock. We called the front desk and were told someone would be there. 10 minutes later we
called again and stressed we had to leave. It was another 5 minutes before someone came. Then we waited 15 for then to switch our room. We were moved from a large king suite to a tiny corner room with no savings on price for the changes to our room or for our hassle. Hotel itself is not bad but the staff is horrible and needs some customer service training.
Right in the heart if downtown Boston - a short walk to all of my business meetings. This hotel is about a quarter of the price of the other hotels in this area, but you would not know it! Very nice hotel, great restaurant inside too. A basic,
clean hotel - I have stayed here my last 3 Boston trips and will be back.