The Back Bay Hotel

Very comfortable and private rooms. Spacious and clean. The staff is nice too. The chair in my room was broken when I came in. I called the reception, and it was taken care of within minutes. Centrally located, I just walked to most of the places in downtown. Definitely will stay there if I go to Boston again.

Back Bay Hotel was a great experience.....staff was accomodating and friendly. The room was a great size and very clean. Wpould have been nive to have a place to put toiletries in the bathroom but not a huge deal. Ate at the restaurant and bar and food was very good.....would stay again for sure

Rooms were clean and well-appointed in this historic building that formerly housed the Boston Police Headquarters. Easy walk to Copley Square and Boston Common. Staff was friendly and responsive. Would stay again!

This hotel is only a couple of blocks from Copley square, and near the convention center and good restaurants. Far cheaper than the Fairmont and Westin, and the rooms are perfectly adequate.

Elegant stunning building, very helpful and efficient staff, cozy but very comfortable and functional room

Walk to everywhere, comfortable and friendly hotel. Very good service with comfortable yet affordable rooms despite Boston having a major convention at the time.

The room was fairly clean, but the noise from the "chiller" was insane. I called the front desk and they called up the maintenance guy immediately. He told me they could do nothing about this as the "chiller" controlled the temperature for the entire hotel. After I was unpacked and all, I didn't want to change rooms even though I made note to the front desk about this issue.

Location is ideal. Quiet but close to everything. Room was clean, but was not impeccable. There was a small stain or two on the carpet and chair. Nothing big, but you could tell it's been a few years since a remodel. Towels also varied through the visit. Some were new and luscious...others had been washed over and over again so they were thin. Staff was great though. Most things are great -- just a few small finishing touches could be upgraded to the luxury they once were.

The hotel was wonderful...the staff is extremely professional, the hotel is clean and not gaudy, the room was very clean and had awesome climate control, and so much more. I got a room without a view (I was looking against another hotel set of windows and the roof), otherwise I would have been extremely happy with the room overall. I love how the hotel doesn't nickel and dime you. You get free wireless/wired internet access, you get 2 free bottles of water in your fridge every day, and you get some nice bath amenities. You don't have a coffeemaker in their basic room that I got, but if you upgrade to the deluxe, you evidently get a Nespresso machine, which is very nice. The room service was prompt for late night service. However, the food quality wasn't the best. I got 6 rubbery gross shrimp with a CLUMP of something that was supposed to be cocktail sauce but it looked like tomato paste (??????) for $18 and a bowl of THE SALTIEST clam chowder I have EVER HAD for $9. It was so salty I tried to dilute it with water from the bottled water, but even with a quarter bottle of water added, it was way too salty still. I called the front desk and they comped that stuff, which was nice. Still...never ordering their room service again. Blech. I'd definitely stay at this hotel again the next time I'm in Boston in the Back Bay area.

The staff was absolutely amazing, hands on and there to address my every need. The moment I checked in I was addressed by name and not as Ms. or some nameless stranger. Th hotel was beautiful and located in an area convenient t to shopping and cultural outlets. The staff made the difference and I's like to return for a longer stay.