Taj Boston

Hotel charges an additional fee for pets. Information that was not provided at the time of booking

So I will start out by saying the hotel is located in a really nice area and is very nice. That's about it. My room was on the 15th floor and there was a party going on right above me. After touring Boston, all I wanted to do was come back to my hotel room and pass out, but I couldn't because of the music. The bass was so loud that objects were moving in the room. When I called down to complain, the front desk said there's nothing they can do about it and I just have to wait until the party was over. During my check in, I was not warned or anything about this party. I couldn't believe how unprofessional they are. I travel to Boston all the time and will never stay at this hotel.

We thoroughly loved the Taj Boston! The staff was helpful and accommodating. Between middle seats and delayed flights, by the time we arrived from Arizona we were just looking for a great place to eat, relax, and drink a couple local beverages. We didn’t want to walk too far, this was a mother daughter trip and my mom is not as sprite as she used to be. At the same time, we were looking for more entertainment and dining expectations than what was offered close by. The concierge recommended Skip Jacks; two blocks up Newbury and two blocks to the left. It was a popular restaurant and reservations were necessary, nevertheless we were told we could move into the bar and much to our surprise it was a lively happening place filled with energetic people and the best part, we could order anything off the menu! The scallops prepared in skip jack style are to die for, as was the Chowder and bread. We drank locally known beers and had a blast. Since this was our first day of 6 we promised ourselves that we were not leaving until we ate another meal at Skip Jacks. And we did. Back at the Taj we did not encounter a single inappropriate snub or a lack in service. Our morning maid was so kind and accommodated our crazy-lazy jet lag schedule. The first two days we slept till noon and once out of the room we did not return until 10:00pm. A couple times, the evening maid was either just entering our room or walking out. She didn’t want to be in the way. Poor dear, little did she know that my mother knows no stranger. My mother would ask her questions and she’d kindly answer. But it was evident that she did not see it her place to be conversing with the customers. I cannot think of anything more incorrect! If customer service is about being accommodating to the needs of your clients and your talkative clients don’t know a stranger, I saw a kind and accommodating Dawa speak so kindly to my mom, even offering to bring her hot tea; "just tell me", she would say, "and I will be sure you are taken care of at the Taj". "It is important that you enjoy your stay and remember us when you want to return to Boston". What a dear. That was all it took for me. I will return to the Taj Boston, because of the kindness Dawa extended to my mother, the kind Concierge, really the whole experience. The men at the street that hail your taxi or just have a smile for you, help you open the door and lead you in the right direction. Buy the second night we were actually hoping Dawa would be knocking on our door. We of course were looking forward to our chocolates and water as well as see her smile and hear her logical words of strength and wisdom. It is evident that she genuinely enjoys her job. She is a jewel in the Taj crown. A lovely person. The location is close to so much, really. If walking isn’t your thing then the green line is close. I must say, prior to booking I read a few reviews that left me with some concerns, yet due to time, I booked. I later went and read more reviews and I have to say I experienced no problems. I would stay there again and again without reservation. Quick note...the additional fee for a room with a city view was well worth it!

The Taj sits at the edge of Boston Commons. You can go out the door and be strolling in the most beautiful park in Boston in just moments. Springtime is just absolutely beautiful! With a slightly longer stroll you can go to the North End and the historic Fanueil Hall area. Perfect location for shopping and learning about the history of Boston. Our trip was centered around the Boston Marathon. Perfect for us because it was very near bus pick up for runners and only a few blocks to walk after the race. Very important detail after running 26 miles!

I had stayed at the Ritz Carlton several times before it became the Taj. I am amazed at the service drop off.

Concierge had great restaurant suggestions Beautiful room, which was a free upgrade to put us close to children Wish we had known coffee was available in lobby in the morning

SO GOOD!

Parent/Family weekend for college

The Taj is in the perfect location for shopping and dining in Boston. My daughter and I stayed alone, without my husband being able to join us. Close to Newbury St and Copley Place Mall, a walk to BU and the Fenway, overlooking the public garden and lots of resturants in the area. We felt safe walking and experiencing the city. The Club Level offered tastings at breakfast, lunch, tea, dinner and evening times. A nice place to stop, relax, have a bite and a beverage. Overall, a great stay,rooms a little small since it is such an old structure, however they were meticulous.

The decor and charm is the same and the location unbeatable. Boston Commons, frog pond are literally across the street and the shops/restaurants on Newbury street are right next door. Would have like a better fitness center and a swimming pool but otherwise a great hotel. Very friendly staff and great concierge.