While comfortable, clean rooms, a location central to unique business and tourist areas of Boston, with the amenities you would expect from such a luxury hotel at a reasonable cost would bring me to stay at the Lenox again, the key ingrediet was
the staff. My stay was during a massive blackout in the back bay area due to circumstances out of the hotel's control which caused my nearby conference to be cancelled. The staff was wonderful. They provided information as they received it, food and beverages since the community was completely shut down, brought in a generator as quickly as they could get one, and continued to be warm, welcoming, and entirely helpful. I was also sick during my stay and one of the staff offered to walk to CVS and get me some medicine. It was over a mile to the nearest one open with power!
I didn't see a gym or other facilities in the hotel, so I can't comment. The bar/restaurant in the hotel is great. The staff was so friendly and helpful. The location is right downtown. The walls are a little thin so you can hear people in the
hallway, but everything was so clean, nicely decorated, and convenient, it was the perfect stay. I only gave it 4 out of 5 for amenities because I don't think they have a pool. Also, the rooms are expensive. This is not a family place.
The main thing that makes the Lenox a superior hotel is the people who work there. From the people at the door, to the concierge, to the wait staff and housekeepers, everyone is pleasant, accommodating and helpful. I can't say enough good things
about them. The hotel itself is lovely and in very good condition considering its age. It's very centrally located, within walking distance of many restaurants and other attractions. The Copley MBTA station is an easy walk and there is a taxi stand on the Boylston Street side of the hotel. The beds are extremely comfortable, and there is good wi-fi access. Additionally, this is a green hotel that attempts to be completely sustainable - a laudable goal. I will stay at the Lenox any time I'm in Boston.
As soon as we arrived at the hotel we were greeted by Kelly and she was awesome! She acclimated us to the area and what to do. The staff continued the same level of service throughout the trip. Location was perfect and convenient. My only negative
was that the bed was so-so.
I will definitely stay here again.
I LOVED staying at the Lenox. This was my second stay here and each time it gets better and better. The staff are amazing - from the front door men to the front desk and bell staff - they each provided warm and generous customer service. The room
was wonderful with Aveda tolietries, robes, chocolates on the pillow, a turndown service, a walk in closet, and more. The hotel is located in a great part of town that is close to Newbury Street (amazing shopping) - 1 block away, Fenway Park (catch a game or a tour of the ballpark) - about a mile or so away, Boston Common - within walking distance, Cheers, and two shopping malls, among all of the other amazing things in the area. It is also close to the T (metro). I loved it here and will come back if I ever get back to Boston.