DoubleTree Suites by Hilton Hotel Boston

Needed to visit family for a quick weekend and this is the place to travel with a toddler. The facilities are pretty clean and the hotel is very busy because of its weekend events. Parking on the weekend was a little hectic and the narrowness of the parking facility should be addressed but nothing that a little patience and waiting for opposite traffic to move can't remedy. My only disappointment was that free WIFI wasn't included in the room but most hotels don't in the area. its just annoying especially when you have multiple devices having to pay several different charges for WIFI. Room service was quick and offered generous portions. Front Desk was super helpful.

Thought this would be a great getaway. Have attended events at the hotel before but never stayed there. The room was okay but Nothing was included. No internet. I even had to pay for parking. I guess you could say the only free thing there was the cookie they give to you when you check in. Also the tv had like 10 channels on it wich stunk late at night when i woke up freezing turned the heat up and felt nothing. Also i was looking forward to the beautiful bathroom and pool as shown in the photos. I did not get the nice bathroom and the pool was closed for maintenence during my stay. Im dissatisfied with the hotel overall it looks nice in photos but getting there was painful. The entrance is not clearly marked and if I hadnt been there before I would have missed it. Also I paid for a room that in the description of that room said it would be located on a high floor. I was on the fourth floor. It was not high and the view was not that great. Overall I would not reccomend this hotel. I was dissatisfied and it left much to be desired.

made our reservation two days prior and received great room with early check in at 11am. Hotel really busy but staff cordial, warm cookie upon arrival, room very quiet, beds firm, great towels, two TVs and spectacular view of the Charles River. Didn't eat at the lounge or cafe- too much to experience within walking distance. Free shuttle to downtown. Only improvement needed is an airport shuttle.

I really like this hotel, our room was really clean and comfortable with a great view of the river and the city. It was a little out of the way but it was just a 15 minute cab ride away from most places which isn't too bad. Fresh baked cookies were delicious. The food that we had for lunch was ok. Would definitly return to this hotel in the future.

I love this hotel! It has been our favorite while visiting our son at Harvard. Great location....the view of the Charles River is perfect and walking along the Charles on the way to Harvard Square is gorgeous....even in the misty rain like this weekend! Most comfortable bed ever!!!!! Got a GREAT night's sleep! Cheryl at the front desk is one friendly, sweet lady. Very satisfied! Did not need a car to get around Boston. The T is fun!

hotel is a little outside the city and does not provide airport shuttle service but does provide shuttle service to common tourist points of interest near all subway stations. The staff was very helpful and overall it was a very enjoyable stay.

I was really hopeful when I booked with DoubleTree Guest Suites, and while the stay was good overall, I was disappointed with some aspects of the hotel. Upon arrival the staff at the front desk was very friendly, and the cookie and free breakfast coupons were an excellent touch! Our room was big and seemingly clean, and the balcony view was spectacular. The first major drawback was the cost of parking. We needed a rental car for this trip and the cost of parking for two days at the hotel was more than the price of the rental car. Ridiculous! The complimentary shuttle to downtown Boston was extremely convenient, BUT there were no instructions on how to get picked up to come back. Apparently you need to call and make reservations to be picked up in Boston and this was never made clear. Then, when I DID make a reservation, the shuttle did not show up. After waiting 40 minutes at the designated spot, I called the hotel and was put on hold for 10 minutes while they tried to contact the shuttle driver. After ten minutes on hold I simply hung up and took a cab. Frustrating. When I used one of the towels provided in the bathroom on the shelves, I was extremely startled to find a huge bug or growth of some kind on one of the towels that was hidden by the way the towel was folded. Disgusting. I had to stay in the hotel for most of the day on Saturday in order to do some work. The amount I paid for internet access was ridiculous but I knew that was going to happen. I kept the "Later Please" sign on the door so house keeping could return later, and when I got a call asking if I wanted cleaning services, I asked for them to come back at 5pm. When I came back to the room later that night, housekeeping had not come. The restaurants in the hotel were good and served delicious food from the 3 meals I had there (2 free breakfasts and 1 lunch). However, during lunch I was one of the only customers there, and I only ordered one item, and the server gave me the wrong check. Only a minor issue of course and easily remedied, but during relatively short stay, minor problems like these definitely add up. Finally, there was a general lack of direction as to what to do when we checked out. We left the keys in the hotel room when we checked out as it said to do on the express check out sheet, but because we paid for two days of parking we needed them to get out of the garage. A little instruction would have been appreciated.

The hotel was very nice, the front desk was alert and attentive even though I was checking in at 1:30 AM. My view was wonderful, I could see the river right from my window and almost clear out to the harbor. But, the hotel is not very close to a T stop, and their shuttle for the stops is infrequent. I was spending a lot of my time around BU, and it was a good 30-45 minute walk each way. I liked the hotel, but they're a little too out of the way to justify their rates.

I have stayed at this hotel before, most recently about a year ago. While it has never blown me away, this wasn't a good stay. While waiting to check in, the gentleman ahead of me was complaining that his keys did not work. Sure enough, when my time came, my keys did not work either resulting in a trip back to the desk. Upon entering the room we find that the bathroom was covered in black hair EVERYWHERE. The kitchenette was covered with what appeared to be cookie crumbs. Complaining to the desk resulted in a maid coming to clean, which she did do promptly. At this point though, we just couldn't shake the jeebies as the room was very dusty and just felt gross. The next morning the buffet was a total rip off. Again walking up to grab a plate, we noticed the top plate was only half washed with dried food stuck to it. Of course this prompted my girlfriend to ask the chef if anything on the property was clean. The food was bad for $19/ person. I paid less for a much better meal at Borders in Cambridge. We were also ignored repeatedly for others upon check out at the consierge desk trying to get some info. Good location, good price, but they have seriously lost their way here and I won't be back soon.

The stay was short and sweet, the room was roomy, the bed was perfect, the roof top view was fantastic. The breakfast buffet was a total surprise, a wonderful meal for each morning and it was included in the price of the room which made it even better. Thank you.