Windsor Court Hotel

The first room I checked into had an active water drip from the overhead air conditioning unit. An engineer was sent up to check it and when he opened the unit, water poured out onto the carpet. I had to call down 3 times to get someone to pick up the phone (first time I was just left on hold for several minutes and no one picked up) and request a new room (one was not offered). The drip was active and obvious and should've been noticed by housekeeping. The new room smelled musty and didn't have the same amenities (no desk, no full length mirror, no snack basket). I was extremely irritated when I was awoken by the alarm clock at 5:30 the next morning-my first day to sleep in all week. Evidentally, the previous guest set the alarm and housekeeping neglected to turn it off. I was lucky to be in the room when the mini bar checker came around because there were missing items (which I didn't use but would've been charged for). The inconvenience of her coming twice while I was still in a towel was slightly lessened by the money and hassle I saved by being there to ensure her I didn't use the items. I called down for a cab to the airport ahead of time and was told I would have to speak with the bellman when I was in the lobby. I required a credit card equipped cab. The bellman never relayed that and I had to argue with the cab driver (and share the cab with 2 other individuals making different stops).

perfect location great size suite but all chairs and sofas need cleaning or recovering carpet also not up to rating of this hotel the staff was excellent in every way

We were pleasantly surprised at the friendly and elegant first impression of the lobby and staff. Unfortunately that ended once we got to the room. Our room was noticeably outdated. The television channels were fuzzy; not to mention it had a VHS player attached! We were also disappointed with the pool area which was also outdated. To add to the disappointment, we could see the W Hotel's pool area from our hotel room which we looked on with envy! Parking is WAY too expensive, and we had to call down to have our room cleaned twice because housekeeping forgot our room! Also, the business center charges an arm and a leg for internet access, so bring a laptop!

The hotel itself is lovely but the staff is less than impressive. My room was minimally maintained, never felt clean and on Fri. housekeeping did not make up the room until 7PM. The evening concierge was indifferent in his recommendations for fine dining and less than helpful-hardly a good ambassador for the hotel or the city.

My husband and I wanted a getaway weekend to New Orleans. This hotel is only a few blocks away from the historic French Quarter, yet far enough away you don't hear the all night partying that can go on. It has a romantic old English charm. It is on the somewhat pricey side ($6 for a glass of o.j. at their restaurant), but the service and the charm just about make up for that. Would be a beautiful setting for weddings, etc.

The hotel is very elegant, the room was large and well appointed but the carpet needed shampooing from it's previous pet guests.

This was a really great hotel. We had dinner in the Grill Room and it was first class. We really enjoyed tea time, it was special. The service was first class throughout the entire hotel. I would recommend this hotel to anyone.

Location was nice., staff was wonderful, hotel was beautiful, room service was excellent! My only teeny complaint was that the pillows were too big and hurt my neck. I called down for a down pillow and they delivered to my room within 5 minutes.

Very friendly & helpful staff, excellent suite.

Great fitness room, the chamber music was relaxing, the bell staff was super helpful, the room showed signs of neglect and wear and tear -- maintenance seemed neglected.