$151 Avg/night
Rate and special offer based on Check-in: Nov 23, 2014 Check-out: Nov 26, 2014

Sheraton New Orleans Hotel

4 stars
500 Canal Street, New Orleans, LA 70130
Hotel Overview
Reviewer score
4.0
out of 5
475 reviews
First New Orleans Trip

Hotel staff was very friendly and accommodating. Flight was canceled the first night and my first... See full review

  • C. Adan R.
  • Sep 22, 2014
Wonderful Stay and pleasing views

Great location, stayed on the 44th floor overlooking the river. Right next to all public... See full review

  • Vacationer 8282012
  • Sep 6, 2014
A New Orleans attraction in its own right, the Sheraton New Orleans Hotel features intriguing sculptures, paintings and exquisite glass-blown creations, while several of the rooms have decadent features like floor-to-ceiling windows, dining areas and parlors. Business and event spaces are of the highest caliber, while culinary innovations can be enjoyed at the Roux Bistro or the Pelican Bar - which is also perfect for sipping fruity cocktails amid flowing fountains and French-themed interiors.

Both business and leisure travelers are catered for at the Sheraton, and whether you simply want to relax or you are looking to hold conference meetings with clients, this hotel has some excellent facilities - it has even appeared in lists of the Top 100 Meeting Hotels in the USA. 
Key facts
  • 1110 guest rooms, 53 suites with the Sheraton Sweet Sleeper Bed
  • 49 floors
  • 54 conference/event spaces
  • Outdoor pool
  • Fitness center
  • 2 Restaurants and coffee shop
  • Gift shop
  • Bureau de change and ATM
  • 24-hour desk and room service
  • Pet policy; pet beds available for dogs under 80 lbs
Neighborhood
Set on Canal Street in a historic part of New Orleans, which divides European colonial architecture from the all - American Central Business District, the hotel is just four blocks from some of the city's major attractions including the French Quarter, Harrah's Casino and the Mississippi River.

Retail therapy can be enjoyed at The Shops at Canal Place - a mall containing individual boutiques plus luxurious brands, such as Tiffany & Co. and French Connection - and The Outlet Collection at Riverwalk. Eating out is also easy in this part of the city, and if you want to dine outside of the hotel, Bourbon Street houses everything from indulgent seafood restaurants to casual Cajun and Creole creations.
Hints and tips
Book a room on the upper floors for fantastic views, use the concierge facilities for up-to-the-minute city information and reservations, and leave time to sample the restaurant's tasty homemade chips!

When you are ready to leave and catch a flight, simply print your boarding passes in the lobby.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

29.9518 -90.0673
Area served
Avondale, Belle Chasse, Chalmette, Destrehan, Gonzales, Gretna, Hammond, Kenner, La Place, Harvey, Metairie, Mandeville, Marrero, Norco, Ponchatoula, Reserve, Slidell, Thibodaux
Nearby airports
Lakefront Airport, (NEW), 10.00, MI; Louis Armstrong New Orleans International Airport, (MSY), 15.00, MI;
Area description
Downtown

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Sheraton New Orleans Hotel Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Concierge
Pet friendly
Activities
Outdoor pool
Sauna
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Concierge desk
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
Doorman
Gift shop
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
AM/FM alarm clock
Hairdryer in room
Fire alarm with light

Nearby points of interest

  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • Port of New Orleans: 1.2 mi
  • Bywater Historic District: 2.2 mi
  • Sydney & Walda Besthoff Sculpture Garden: 2.8 mi
  • New Orleans Museum of Art: 2.9 mi
  • Carousel Gardens: 3.4 mi
  • Riverbend: 3.7 mi
  • City Park New Orleans: 3.8 mi
  • Audubon Zoo: 4.4 mi
  • Lakefront Arena: 5.5 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (475)

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

4 / 5
5.01.0
475 out of 475
Amenities:
3.9
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.3
Location:
4.7
Value:
4

89% would recommend to a friend.

Sort by:
Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
black barbie
Business
Shreveport, LA
Aug 23, 2010

Sheraton Hotel in New Orleans, Louisiana

Every thing was great and the rooms are very nice but the A/C just didn't work very well. We had friends staying at the same hotel and there's didn't work either.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
Anonymous
Business
Plainfield,CT
Jan 21, 2011

Housekeeping needs to get it together!!!

Housekeeping didn't clean my room 2 out of 5 days even though I told them I was leaving for 3-4 hours both times. Water pressure in toilet caused problems with flushing and even clogged once.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
1
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Talk to local help about good places to eat. Some of the mainstream restaurants are not worth the money.

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
Mr. Discerning
Business
Salem, MA, USA
Jan 7, 2012

No hot water!

The second night of my stay the hotel shut off the hot water. And then ALL water to my room. They had bottled water at the bell stand, 35 FLOORS DOWN! Really? Also, I got some attitude from the woman in the business center. Isn't that normally a free amenity? The location is great, my view was awesome, but the issues above, and the $6 pint of Abita in the bar were turn offs for the price I paid.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
2
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Entertainment tip: Short walk from hotel

The Audobon Insectarium is steps away in the U.S. Customs House and only $14 with a AAA membership.

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
Heartsick Tiger Fan
Business
Baton Rouge, LA, USA
Jan 11, 2012

BCS LSU BAMA GAME

Although the hotel was very convenient to the Quarter and the Dome. Valet was full. They gave my husband a map and sent him to park the car in a garage 10 blocks away. When he finally got there with traffic, he was told that garage was full and he was on his own to find parking!! Not good at all!!! Room very bland with spill spots all over in the carpet. TV had very bad picture, and AC was not working properly! Wouldn't stay there again!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
1
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
Pottsey
Business
Raleigh NC
Feb 23, 2012

Sheraton Canal Street New Orleans La

The overall space, etc. was good. We were there during Mardi Gras (on business) so there were special considerations. The hotel is older, needs some updating, and the rooms are noisy! You can hear people in the hallways, and rooms next door. You also can hear your neighbors taking showers, flushing toilets, and running water. The location is great if you don't mind city noise. We would not stay in this Sheraton again due to the noise!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

If you go during Mardi Gras, keep in mind that many restaurants close on Monday and Tuesday for the end of Mardi Gras.

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
Lil Rock
Business
Hugo, OK
Feb 23, 2012

Great location for parades

Location was great for parade watching, dining and events. Staff was generally helpful and willing to provide information. Our room was right next to the elevator and it ran non-stop, we should have requested to move because we didn't get much rest.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
3
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Stay off Bourbon Street on Fat Tuesday, losts of other streets in the area to enjoy night life, eating and entertainment.

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
TamTar
Business
Roseville, CA, USA
Feb 27, 2012

Nice place

I had a view of the French Quarters from my room. It was within walking distance to Bourbon Street and easy access to the parades. The staff recommended a breakfast place we love. Overall, most the staff was knowledgeable.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
Neesto
Business
Pittsburg,CA
Mar 23, 2012

32nd Wedding Anniversary

Pool not available. housekeeping missed one day...

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

August,NOLA,Stellas,Kpaul; Best food!

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
S S Buster L S
Business
MA
Mar 23, 2012

Great location!

When we checked into the hotel, I had to ask the front desk to send someone to clean the bathroom. There was urine caked on the toilet and hair on the toilet and the bath tub. The person at teh desk sent someone while we were out at dinner - however, did not apologize. The next day, the cleaning person left the dirty sponge on the back of the door handle. The location was fantastic - truly walking distance to any where you intend to travel. Overall, the hotel was nice. Beautiful lobby, good rooms. Not much interaction with the staff except for the cleanliness factor. I was unimpressed by the response.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
NYC Travelers
Business
NYC
Apr 23, 2012

A quick vacation

We really enjoyed New Orleans and plan on returning. The hotel was centrally located which was an advantage. We had to switch rooms upon arrival because the bathroom faucet was obviously broken. We believe that the hotel staff should have reported this internally and not assign the room until it was fixed.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Not Applicable

I would highly recommend taking the city bus tour. It visits many different sections of the city. It enables you to map out the various sites that you would want to revisit.

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