$169 Avg/night
Rate and special offer based on Check-in: Sep 18, 2014 Check-out: Sep 19, 2014

Sheraton New Orleans Hotel

4 stars
500 Canal Street, New Orleans, LA 70130
Hotel Overview
Reviewer score
4.0
out of 5
468 reviews
Wonderful Stay and pleasing views

Great location, stayed on the 44th floor overlooking the river. Right next to all public... See full review

  • Vacationer 8282012
  • Sep 6, 2014
A great deal and a comfortable stay

This is a great hotel - friendly staff and modern. The only thing that wasn't perfect was the... See full review

  • Mplstraveller
  • Sep 3, 2014
A New Orleans attraction in its own right, the Sheraton New Orleans Hotel features intriguing sculptures, paintings and exquisite glass-blown creations, while several of the rooms have decadent features like floor-to-ceiling windows, dining areas and parlors. Business and event spaces are of the highest caliber, while culinary innovations can be enjoyed at the Roux Bistro or the Pelican Bar - which is also perfect for sipping fruity cocktails amid flowing fountains and French-themed interiors.

Both business and leisure travelers are catered for at the Sheraton, and whether you simply want to relax or you are looking to hold conference meetings with clients, this hotel has some excellent facilities - it has even appeared in lists of the Top 100 Meeting Hotels in the USA. 
Key facts
  • 1110 guest rooms, 53 suites with the Sheraton Sweet Sleeper Bed
  • 49 floors
  • 54 conference/event spaces
  • Outdoor pool
  • Fitness center
  • 2 Restaurants and coffee shop
  • Gift shop
  • Bureau de change and ATM
  • 24-hour desk and room service
  • Pet policy; pet beds available for dogs under 80 lbs
Neighborhood
Set on Canal Street in a historic part of New Orleans, which divides European colonial architecture from the all - American Central Business District, the hotel is just four blocks from some of the city's major attractions including the French Quarter, Harrah's Casino and the Mississippi River.

Retail therapy can be enjoyed at The Shops at Canal Place - a mall containing individual boutiques plus luxurious brands, such as Tiffany & Co. and French Connection - and The Outlet Collection at Riverwalk. Eating out is also easy in this part of the city, and if you want to dine outside of the hotel, Bourbon Street houses everything from indulgent seafood restaurants to casual Cajun and Creole creations.
Hints and tips
Book a room on the upper floors for fantastic views, use the concierge facilities for up-to-the-minute city information and reservations, and leave time to sample the restaurant's tasty homemade chips!

When you are ready to leave and catch a flight, simply print your boarding passes in the lobby.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

29.9518 -90.0673
Area served
Avondale, Belle Chasse, Chalmette, Destrehan, Gonzales, Gretna, Hammond, Kenner, La Place, Harvey, Metairie, Mandeville, Marrero, Norco, Ponchatoula, Reserve, Slidell, Thibodaux
Nearby airports
Lakefront Airport, (NEW), 10.00, MI; Louis Armstrong New Orleans International Airport, (MSY), 15.00, MI;
Area description
Downtown

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Reviewer score 4.0 out of 5
Reviewer score 3.9 out of 5

Sheraton New Orleans Hotel Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Concierge
Pet friendly
Activities
Outdoor pool
Sauna
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Concierge desk
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
Doorman
Gift shop
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
AM/FM alarm clock
Hairdryer in room
Fire alarm with light

Nearby points of interest

  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • Port of New Orleans: 1.2 mi
  • Bywater Historic District: 2.2 mi
  • Sydney & Walda Besthoff Sculpture Garden: 2.8 mi
  • New Orleans Museum of Art: 2.9 mi
  • Carousel Gardens: 3.4 mi
  • Riverbend: 3.7 mi
  • City Park New Orleans: 3.8 mi
  • Audubon Zoo: 4.4 mi
  • Lakefront Arena: 5.5 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (468)

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

3.9 / 5
5.01.0
63 out of 468
Amenities:
3.7
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
4.3
Location:
4.7
Value:
3.9

87% would recommend to a friend.

Sort by:
Review of Sheraton New Orleans Hotel

Reviewer score

1
5.01.0
Superman07
Natchez, Ms
Jun 30, 2014

Not Happy!!

Hotel was nice in looks alone. Our room did not get cleaned, we had to ask for more towels. Some of the staff was not that friendly. and we were lied to about the cost of parking. The parking was outrageous! We will not stay here again!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
2
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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
JT just happy to be in NO
Oak Hill, WV
Jun 7, 2014

very good hotel

enjoyed the facility , location was very good, lobby was comfortable, room was fine, could have used a little more explanation of logistics of parking and getting around the hotel, overall a good experience

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

Coups Resturant

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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Rchan11
Saskatoon, SK
Jan 20, 2014

Great location on Canal and room was comfortable

Hotel was right on Canal St and a 3 minute walk to the heart of Bourbon St. It was quite fancy and comfortable. Parking was a little expensive and they didn't not offer self parking. Rooms were a little noisy as we could hear the washroom of the next room.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
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Review of Sheraton New Orleans Hotel

Reviewer score

1
5.01.0
urfin
Columbus, OH
Apr 29, 2013

Good Location, overpriced for its services

Pro: great lobby with fountain, food/drink services, and excellent musician on weekend nights. Cons: greediness - they charge you for things that are free in other hotels: no free breakfast, no free wifi, no microwave or refrigerator. Rooms are tiny, with a lot of unnecessary furniture. Everything is additonal charge. Conclusion: OK for business trip stay. Not good for family vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
1
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Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Retired Educator
Louisville, KY
Jan 1, 2013

Great New Orleans Location

The staff is very friendly and helpful. Although the computers were "down" at check-in, the staff worked quickly and efficiently to get the guests into rooms - check-out was a breeze. Having stayed at other locations on past visits, I will say this Sheraton has a great location on Canal Street. It is a short walk to all the great eating and shopping places. The in-house Starbucks hours seemed unpredictable. This was our second stay at this Sheraton and we enjoy it enough that we will continue to make it our choice of where to stay for future trips to New Orleans.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

The Ruby Slipper is THE place to eat breakfast! A short walk from the Sheraton, the food is great and the price reasonable.

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Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
FBGordon
Destin, FL, USA
Dec 31, 2012

A great hotel at a great value!

I was here the weekend before Christmas for the Cosmic Convergence Festival, and there was also a bowl game at the Superdome that Saturday. So the hotel was completely booked. But the staff kept everything running smoothly. The hotel is located right on Canal on the Western edge of the French Quarter, so you're close to the Quarter, the river and the Warehouse district. Perfect location!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

The French Quarter isn't the only place with good food. Walk West into the Warehouse District and find places like Cochon or the Cochon Butcher. The food is unbelievable!

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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
FBGordon
Destin, FL, USA
Dec 25, 2012

All good but the parking.

The room rate, location and hotel itself was wonderful and at a great value. This hotel is clean, comfortable and modern, while being located at the Western edge of the French Quarter in the center of some of the greatest bars and restaurants in all of New Orleans. The staff was very helpful, as well. My only real complaint was the unbelievable charge of $42.50 per night to park in the parking lot of the hotel WHILE I WAS STAYING THERE. That completely negated the value of the room rate. I have no idea why a four-star hotel would do that while 2-star hotels are happy to let you park at their places for free. Were it not for that, I wouldn't have had a single negative thing to say about my stay here.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Dining tip: Short walk from hotel

Make sure to eat at Green Goddess on Exchange Place, just down from the corner of Royal and Bienville. It is truly some of the best food offered in the French Quarter.

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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Maggie3207
New York, NY, USA
Dec 3, 2012

Great place to stay in New Orleans

clean, comfortable , and great location. Staff was great, two blocks from Bourbon St. Right on Canal. In the heart of the quarter.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
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Review of Sheraton New Orleans Hotel

Reviewer score

1
5.01.0
upset dude
new orleans
Oct 12, 2012

dont go there at this time

did i have a 4 star experience hotel,not at all!! construction started at 9am sharp,the sounds of hammering and jack hammers and electric saws thruout the building was not a nice way to wake up every morning after a night out in NEW ORLEANS!!! room service was a half an hour late and my wife was sick and couldn't eat the soup it tasted that bad! and to top it all off, i had to kill a cockroach in the bathroom!! so you tell me if i had a 4 star exceriece??!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Cooking Granny Ruth
Detroit,Michigan
Sep 25, 2012

Wonderful Travel Experience

Even though the hotel was under renovation,there were no problems moving from one place to another, I was really impressed with the new elevator system.All the staff were friendly and helpful. We had one problem with the plumbing and it was rectified immediately.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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