$169 Avg/night
Rate and special offer based on Check-in: Sep 18, 2014 Check-out: Sep 19, 2014

Sheraton New Orleans Hotel

4 stars
500 Canal Street, New Orleans, LA 70130
Hotel Overview
Reviewer score
4.0
out of 5
468 reviews
Wonderful Stay and pleasing views

Great location, stayed on the 44th floor overlooking the river. Right next to all public... See full review

  • Vacationer 8282012
  • Sep 6, 2014
A great deal and a comfortable stay

This is a great hotel - friendly staff and modern. The only thing that wasn't perfect was the... See full review

  • Mplstraveller
  • Sep 3, 2014
A New Orleans attraction in its own right, the Sheraton New Orleans Hotel features intriguing sculptures, paintings and exquisite glass-blown creations, while several of the rooms have decadent features like floor-to-ceiling windows, dining areas and parlors. Business and event spaces are of the highest caliber, while culinary innovations can be enjoyed at the Roux Bistro or the Pelican Bar - which is also perfect for sipping fruity cocktails amid flowing fountains and French-themed interiors.

Both business and leisure travelers are catered for at the Sheraton, and whether you simply want to relax or you are looking to hold conference meetings with clients, this hotel has some excellent facilities - it has even appeared in lists of the Top 100 Meeting Hotels in the USA. 
Key facts
  • 1110 guest rooms, 53 suites with the Sheraton Sweet Sleeper Bed
  • 49 floors
  • 54 conference/event spaces
  • Outdoor pool
  • Fitness center
  • 2 Restaurants and coffee shop
  • Gift shop
  • Bureau de change and ATM
  • 24-hour desk and room service
  • Pet policy; pet beds available for dogs under 80 lbs
Neighborhood
Set on Canal Street in a historic part of New Orleans, which divides European colonial architecture from the all - American Central Business District, the hotel is just four blocks from some of the city's major attractions including the French Quarter, Harrah's Casino and the Mississippi River.

Retail therapy can be enjoyed at The Shops at Canal Place - a mall containing individual boutiques plus luxurious brands, such as Tiffany & Co. and French Connection - and The Outlet Collection at Riverwalk. Eating out is also easy in this part of the city, and if you want to dine outside of the hotel, Bourbon Street houses everything from indulgent seafood restaurants to casual Cajun and Creole creations.
Hints and tips
Book a room on the upper floors for fantastic views, use the concierge facilities for up-to-the-minute city information and reservations, and leave time to sample the restaurant's tasty homemade chips!

When you are ready to leave and catch a flight, simply print your boarding passes in the lobby.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

29.9518 -90.0673
Area served
Avondale, Belle Chasse, Chalmette, Destrehan, Gonzales, Gretna, Hammond, Kenner, La Place, Harvey, Metairie, Mandeville, Marrero, Norco, Ponchatoula, Reserve, Slidell, Thibodaux
Nearby airports
Lakefront Airport, (NEW), 10.00, MI; Louis Armstrong New Orleans International Airport, (MSY), 15.00, MI;
Area description
Downtown

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Reviewer score 3.9 out of 5

Sheraton New Orleans Hotel Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Concierge
Pet friendly
Activities
Outdoor pool
Sauna
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Concierge desk
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
Doorman
Gift shop
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
AM/FM alarm clock
Hairdryer in room
Fire alarm with light

Nearby points of interest

  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • Port of New Orleans: 1.2 mi
  • Bywater Historic District: 2.2 mi
  • Sydney & Walda Besthoff Sculpture Garden: 2.8 mi
  • New Orleans Museum of Art: 2.9 mi
  • Carousel Gardens: 3.4 mi
  • Riverbend: 3.7 mi
  • City Park New Orleans: 3.8 mi
  • Audubon Zoo: 4.4 mi
  • Lakefront Arena: 5.5 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (468)

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

4 / 5
5.01.0
468 out of 468
Amenities:
3.9
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.3
Location:
4.7
Value:
4

90% would recommend to a friend.

Sort by:
Review of Sheraton New Orleans Hotel

Reviewer score

1
5.01.0
urfin
Columbus, OH
Apr 29, 2013

Good Location, overpriced for its services

Pro: great lobby with fountain, food/drink services, and excellent musician on weekend nights. Cons: greediness - they charge you for things that are free in other hotels: no free breakfast, no free wifi, no microwave or refrigerator. Rooms are tiny, with a lot of unnecessary furniture. Everything is additonal charge. Conclusion: OK for business trip stay. Not good for family vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
1
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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Dat Boi Ike
Jackson, MS
Apr 2, 2013

Very nice room with a GREAT view of the Mississippi River

Had a Great time!! The hotel is very nice and it's right in the middle of everything. Sheraton has valet parking, which is perfect to be in the same location where your staying. Like I said its right in the middle of everything (dining, bourbon st, shopping centers, etc). For people that like to do a lot of drinking and don't feel like driving, this location is perfect for you!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
buztravel
Business
NY
Jan 28, 2013

good hotel for business travelers

the rooms are nice and relatively spacious with good views to the Mississippi river from upper floors. Buffet breakfast (2nd floor) is nice but rather expensive. The so-called "restaurant" that serves lunch and light dinner fare is located in the "sunken area" in the middle of the lobby. It really is more like a bar with tables surrounding it. Pretty awful: limited seletcio of items, loud and noisy athmosphere, exposed in all directions, not a place for conversations, service is slow.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

French quarter is across the street

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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Frank Rab
Business
Houston, TX
Jan 23, 2013

Sheraton January Stay

Excellent experience at the Sheraton on Canal. We really enjoyed the stay and will come back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
jsl181
lehigh valley pa
Jan 23, 2013

great vacation

Location location location hotel also just went thru renovations it was flawless. Will stay there every time I return to new Orleans which I plan to do asap

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
3
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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Bullgator2013
Jacksonville, Florida
Jan 12, 2013

Great hotel and location but expensive

Everything was first class but there were better deals to be had. I will shop around more next time we travel to New Orleans. THe food in the restaurant was average at best.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
1
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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
telle twinkletoes
effingham illinois
Jan 6, 2013

New Orleans 2012 Vacation

The Not So Great: Check in took over an hour. There were issues with the software. The Great: Staff was wonderful; Room was very nice. Especially liked the floor to ceiling window. Bed was comfortable. We had a good night rest each night. Was able to print our boarding passes in the lobby.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: Long walk from hotel

Coop's Place on Decatur 3 blocks east of Cafe Du Mond - looks like a dive, but the food is well worth the 20 minute wait we had in line.

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Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
AshleyJo22
Columbus, OH
Jan 2, 2013

Excellent location, had everything we were looking for!

My husband and I are chose to stay here for a New Years getaway. The location is great and the staff was wonderful. We stayed on the club level and couldn't have been happier with that decision. The access to the food, drinks and staff was quite nice. There was always someone available in the lounge area to get us anything that we needed. We were nothing less than impressed with the entire stay. We'll definitely be staying here again on our next trip to New Orleans!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Money-saving tip: In Hotel

Definitely choose the club level!

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Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Retired Educator
Louisville, KY
Jan 1, 2013

Great New Orleans Location

The staff is very friendly and helpful. Although the computers were "down" at check-in, the staff worked quickly and efficiently to get the guests into rooms - check-out was a breeze. Having stayed at other locations on past visits, I will say this Sheraton has a great location on Canal Street. It is a short walk to all the great eating and shopping places. The in-house Starbucks hours seemed unpredictable. This was our second stay at this Sheraton and we enjoy it enough that we will continue to make it our choice of where to stay for future trips to New Orleans.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

The Ruby Slipper is THE place to eat breakfast! A short walk from the Sheraton, the food is great and the price reasonable.

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Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Johnny BWood
Covington ga
Jan 1, 2013

Always great at the SheraTONE!

Will always stay here when in NOLA. Our favorite place hands down. Close enough to bourbon yet far enough away from the wildness. Super close to jarrahs and the mall as well. Recommend paying the extra per night for club level.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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