$76 Avg/night
Rate and special offer based on Check-in: Aug 12, 2014 Check-out: Aug 14, 2014

Sheraton New Orleans Hotel

4 stars
500 Canal Street, New Orleans, LA 70130
Hotel Overview
Reviewer score
4.0
out of 5
741 reviews
Great place to stay

Clean, comfortable room. Close to everything we wanted to do. The tour desk right there in the... See full review

  • ebs210
  • Jul 17, 2014
Sheraton New Orleans Meets the Standard

Staff was welcoming; rooms newly renovated, good water pressure, and comfortable beds. No TV guide... See full review

  • ScottK
  • Jun 26, 2014
A New Orleans attraction in its own right, the Sheraton New Orleans Hotel features intriguing sculptures, paintings and exquisite glass-blown creations, while several of the rooms have decadent features like floor-to-ceiling windows, dining areas and parlors. Business and event spaces are of the highest caliber, while culinary innovations can be enjoyed at the Roux Bistro or the Pelican Bar - which is also perfect for sipping fruity cocktails amid flowing fountains and French-themed interiors.

Both business and leisure travelers are catered for at the Sheraton, and whether you simply want to relax or you are looking to hold conference meetings with clients, this hotel has some excellent facilities - it has even appeared in lists of the Top 100 Meeting Hotels in the USA. 
Key facts
  • 1110 guest rooms, 53 suites with the Sheraton Sweet Sleeper Bed
  • 49 floors
  • 54 conference/event spaces
  • Outdoor pool
  • Fitness center
  • 2 Restaurants and coffee shop
  • Gift shop
  • Bureau de change and ATM
  • 24-hour desk and room service
  • Pet policy; pet beds available for dogs under 80 lbs
Neighborhood
Set on Canal Street in a historic part of New Orleans, which divides European colonial architecture from the all - American Central Business District, the hotel is just four blocks from some of the city's major attractions including the French Quarter, Harrah's Casino and the Mississippi River.

Retail therapy can be enjoyed at The Shops at Canal Place - a mall containing individual boutiques plus luxurious brands, such as Tiffany & Co. and French Connection - and The Outlet Collection at Riverwalk. Eating out is also easy in this part of the city, and if you want to dine outside of the hotel, Bourbon Street houses everything from indulgent seafood restaurants to casual Cajun and Creole creations.
Hints and tips
Book a room on the upper floors for fantastic views, use the concierge facilities for up-to-the-minute city information and reservations, and leave time to sample the restaurant's tasty homemade chips!

When you are ready to leave and catch a flight, simply print your boarding passes in the lobby.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

29.9518 -90.0673
Area served
Avondale, Belle Chasse, Chalmette, Destrehan, Gonzales, Gretna, Hammond, Kenner, La Place, Harvey, Metairie, Mandeville, Marrero, Norco, Ponchatoula, Reserve, Slidell, Thibodaux
Nearby airports
Lakefront Airport, (NEW), 10.00, MI; Louis Armstrong New Orleans International Airport, (MSY), 15.00, MI;
Area description
Downtown

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Sheraton New Orleans Hotel Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Concierge
Pet friendly
Activities
Outdoor pool
Sauna
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Concierge desk
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
Doorman
Gift shop
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
AM/FM alarm clock
Hairdryer in room
Fire alarm with light

Nearby points of interest

  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Crescent City Brewhouse: 0.3 mi
  • Riverwalk Marketplace: 0.3 mi
  • Musee Conti Wax Museum: 0.4 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Storyville: 0.6 mi
  • Folklife and Visitor Center: 0.7 mi
  • Louisiana Superdome: 0.8 mi
  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Crescent City Brewhouse: 0.3 mi
  • Riverwalk Marketplace: 0.3 mi
  • Musee Conti Wax Museum: 0.4 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Storyville: 0.6 mi
  • Folklife and Visitor Center: 0.7 mi
  • Louisiana Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • Port of New Orleans: 1.2 mi
  • East Tennessee Historical Center: 1.4 mi
  • Bywater Historic District: 2.2 mi
  • Sydney & Walda Besthoff Sculpture Garden: 2.8 mi
  • New Orleans Museum of Art: 2.9 mi
  • Amistad Research Center: 3.2 mi
  • Carousel Gardens: 3.4 mi
  • Riverbend: 3.7 mi
  • City Park New Orleans: 3.8 mi
  • State Capital Publishing Museum: 4.1 mi
  • Audubon Zoo: 4.4 mi
  • Lakefront Arena: 5.5 mi
  • Six Flags New Orleans: 10.4 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (741)

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

4 / 5
5.01.0
741 out of 741
Amenities:
3.9
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.3
Location:
4.7
Value:
4

90% would recommend to a friend.

Sort by:
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Brookland Runner
Washington, DC
Dec 31, 2012

Good location

We chose the hotel due to the location. It proved to allow us to walk around the city which was nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

Go to Brennan's for the Bananas Foster!

Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
FBGordon
Destin, FL, USA
Dec 31, 2012

A great hotel at a great value!

I was here the weekend before Christmas for the Cosmic Convergence Festival, and there was also a bowl game at the Superdome that Saturday. So the hotel was completely booked. But the staff kept everything running smoothly. The hotel is located right on Canal on the Western edge of the French Quarter, so you're close to the Quarter, the river and the Warehouse district. Perfect location!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

The French Quarter isn't the only place with good food. Walk West into the Warehouse District and find places like Cochon or the Cochon Butcher. The food is unbelievable!

Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
telle twinkletoes
effingham illinois
Dec 30, 2012

one glitch after another

waited for over an hour at checkin because systems were down. Ice machine didn't work on our floor. Starbucks only open occasionally in lobby. Lukewarm water in shower last morning. Not a 4 star experience by any means.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
1
Dining tip: Short walk from hotel

Dinner at Brennans was fantastic.

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
APlas
Ohio
Dec 29, 2012

Great room with beautiful view!!

We visited N Orleans over Christmas to see our son and spent 5 days at this hotel.Very friendly staff and services were great. The view overlooking the city and river were just beautiful!! Thanks Sheraton for making our trip even better.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
eudeyt
Baton Rouge
Dec 28, 2012

Some hickups, but a fantastic place to stay

One of the rooms had the bathroom being remodeled and had sitting water in bathtub. However the hotel staff was more than accomadating and gave us a new room with a $50 credit. Also the parking for one day was $42. So if you can find somewhere else to park i would. Overall we were very happy with Hotel and rooms had a beautiful view of New Orleans.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short drive from hotel

Go to Frenchman Street. Alot of authentic New Orleans bars with out all the drunks on Burban St.

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
World Traveler ST
Florence, MA
Dec 27, 2012

Hotel was great!

Found parking to be VERY expensive and would have been nice to be aware of the parking fees ahead of time (added an additional $200 to 5 day trip to just park car) and the concierges were less than spectacular, not exactly helpful. Beds were super comfy - room was super clean and the view was outstanding!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
5
Value:
4
Money-saving tip: In Hotel

Make sure you need a car before you bring one to the hotel! Very expensive parking ($40 day!)

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
FBGordon
Destin, FL, USA
Dec 25, 2012

All good but the parking.

The room rate, location and hotel itself was wonderful and at a great value. This hotel is clean, comfortable and modern, while being located at the Western edge of the French Quarter in the center of some of the greatest bars and restaurants in all of New Orleans. The staff was very helpful, as well. My only real complaint was the unbelievable charge of $42.50 per night to park in the parking lot of the hotel WHILE I WAS STAYING THERE. That completely negated the value of the room rate. I have no idea why a four-star hotel would do that while 2-star hotels are happy to let you park at their places for free. Were it not for that, I wouldn't have had a single negative thing to say about my stay here.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Dining tip: Short walk from hotel

Make sure to eat at Green Goddess on Exchange Place, just down from the corner of Royal and Bienville. It is truly some of the best food offered in the French Quarter.

Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
M.Jones
California
Dec 23, 2012

Booking agent Fail

I booked through "Obtz", secured rooms on the upper level of the hotel, and when I showed up I was given a room on the lower level, because the hotel had blocked off all of the upper level rooms and I wasn't notified until I checked in. The hotel was undergoing a lot of repair & maintenance, so there was much noise around our room during the morning or late afternoon. The staff was amazing and did everything they could to accommodate me, and the situation, unfortunately it wasn't until my last night in the hotel did they open the upper levels and called me to offer an upper level room. "Obtz" has certainly raised some concerns with me about the service they offer after this trip.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
1
Time-saving tip: Short walk from hotel

Most everything to see and do in New Orleans is within a short walking distance from this hotel. Call the hotel and book through them instead of "Obtz" to ensure you get an honest answer and know what you are walking into.

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
ZAP77
NJ
Dec 18, 2012

AWESOME STAY!!

GREAT CENTRAL LOCATION, UPSCALE HOTEL! ONLY ISSUE WAS OUR ROOM WASNT CLEANED ONE DAY AND WE WERE GONE FROM 7 AM TO 7PM! ALSO IF YOU RE PAYING EXTRA FOR THE CLUB ROOM, RECONSIDER, THE AMENITIES U PAY EXTRA FOR ARE NOT REALLY WITH IT.. BUT PERFECT LOCATION! WALKING DISTANCE TO EVERYTHING!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

MR. B'S BISTRO

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Juicy Jen
Lafayete, La
Dec 17, 2012

Great place to stay

Great location, very clean and staff friendly. Rooms looked newly remodeled.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
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