Sheraton New Orleans Hotel

4 stars
View map of 500 Canal Street, 500 Canal Street, New Orleans, LA 70130

Hotel Overview

4/5

Overall score

89%

Would recommend

Amenities:
3.9
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.3
Location:
4.7
Value:
4
The French capital of the New World, New Orleans exhibits the special charm of a unique, world class destination. Inspired by the vitality and elegance of this historic city, the Sheraton New Orleans Hotel puts you in the heart of the Crescent City's business, entertainment, dining, and nightlife. Offering splendidly refurbished tasteful accommodations, gracious service, and progressive business technology - we are the city's premier convention hotel. Our attentive and friendly staff is waiting to pamper you with gracious Southern hospitality in a style uniquely New Orleans. Our superb location places us on historic Canal Street, bordering the French Quarter, just steps away from the Mississippi River, Harrah's Casino, the Aquarium of the Americas, the Ernest N. Morial Convention Center, the Superdome, world-class shopping, entertainment, award-winning restaurants, and much, much more. Walk out of our front door and onto the legendary French Quarter where Mardi Gras is more than an event- it's a way of life!

Sheraton New Orleans Hotel Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
  • Non Smoking
General
Non Smoking
Activities
Pool
Exercise gym
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Services
Business center
Maid service
Guest laundromat
Concierge desk
Wake-up service
In-Room Safe
Shops/Commercial services
Porters
Doorman
Internet
High-speed internet
Parking
Parking
Accessibility
Accessible rooms
Room
Telephone
AM/FM alarm clock
Hairdryer in room
Cribs available
Sofa bed
Sitting area
Ironing board
Smoke detectors

Hotel Map

29.9518 -90.0673
Area served
City Center
Nearby airports
Louis Armstrong International Airport, (MSY), 19.31, KM; Lakefront Airport, (NEW), 16.09, KM;
Area description
Resort, Airport

Nearby points of interest

  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Outlet Collection at the Riverwalk: 0.3 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Mercedes Benz Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • Port of New Orleans: 1.2 mi
  • Bywater Historic District: 2.2 mi
  • Sydney & Walda Besthoff Sculpture Garden: 2.8 mi
  • New Orleans Museum of Art: 2.9 mi
  • Carousel Gardens: 3.4 mi
  • Riverbend: 3.7 mi
  • City Park New Orleans: 3.8 mi
  • Audubon Zoo: 4.4 mi
  • Lakefront Arena: 5.5 mi

Dining

Starbucks Coffee
Treat yourself to coffees from around the world, specialty espresso beverages, tasty baked goods and selected merchandise.
Roux Bistro
At Roux Bistro you won’t find a Creole menu and we don’t serve Cajun fare. It’s strictly New Orleans cuisine for breakfast and lunch. Out talented chefs guarantee a culinary experience second to none in a city famous for dining.
Pelican Bar
Cap off your night in grand style with a cocktail at the Pelican Bar. Named in honor of Louisiana’s state bird, this beautiful and enchanting bar is reminiscent of a French Quarter courtyard. Relax with your favorite libation or a bite from our menu.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (495)

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

4 / 5
5.01.0
495 out of 495
Amenities:
3.9
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.3
Location:
4.7
Value:
4

89% would recommend to a friend.

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Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Elida R.
Business
N/A
Feb 20, 2015

Incredible First Time Visit to New Orleans!

This was absolutely the best hotel to stay! It was so convenient to restaurants, casinos and museums. The security and housekeeping were great! It was, however, a little hard to access the pool and the cable for television. I would absolutely stay here again and highly recommend this hotel to visitors.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Lamar V.
Business
N/A
Feb 18, 2015

good times

it was nice..good location..would definitely go back

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
2
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Emily L.
Business
N/A
Jan 23, 2015

Good central location

This hotel was great in terms of getting to sites and museums. Our only real complaint was the long wait for food each time we ate at the restaurant, once for lunch and twice for breakfast. Do not expect quick service! Food was good but took too long.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Barbara P.
Business
Bethesda
Jan 21, 2015

Top-notch hotel, not so much for gumbo

I really loved my stay. Its right in the middle of where I needed to be, plus I didn't have to go anywhere for great drinks and souvenirs! I still remember being pretty shocked that the gumbo wasn't the best!! In NAWLINS!!!!!!!!!!!!! But, otherwise top notch.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Frank2013
Business
HOUSTON
Jan 21, 2015

Great Family Trip

The Hotel is very clean and always a great place to stay when i travel to New Orleans. I love to stay in this hotel because all the personnel is very kind and helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Derek F.
Business
Forney
Jan 19, 2015

Get away

Nice location for the price. Short Walking distance to food and shopping. Would stay here again

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Nicole T.
Business
N/A
Jan 14, 2015

Awesome first trip

Loved this hotel. Close to downtown with Canal street and Burbon street. Only a short walk to both! Parking is very limited and we had to use the hotel parking which was a bit pricey per day. But it's nice knowing your car is being taken care of. Be prepared to wait if parking staff is busy. They have security checking for hotel guests at night which makes you feel even better about going up to your room. Awesome view overlooking New Orleans. Highly recommend this hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
I love London
Business
Chicago
Jan 12, 2015

great price for just on the edge of teh french quarter

doesn't have some of the ambience of the older French Quarter hotels but was the best value for us and hotel was very comfortable and walking distance to all French quarter sites.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
greenham
Business
San Jose
Jan 7, 2015

Structurally fine, but service lacking

The hotel is like any other sheraton hotel, but unfortunately, the service is severely lacking - the front desk employees seemed more interested in talking to each other and rushing off somewhere else than to check guests in, and/or answer questions. We were there during Southern bowl game and lots of people moving in and out - but it seems like while security was "tight" it was inefficiently tight - exits were closed that inconvenienced guests, and security to the lifts were imposed that dont seem to have improved security. Avoid staying at the rooms right by the elevators - the whining of the motors sounds like planes flying overhead, and they go on the whole night! Otherwise, it is a convenient hotel just around the French Quarter.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Bahin S.
Business
N/A
Jan 5, 2015

good place to stay

Everything perfect excpt that we were expecting breakfast to be included Defintely will reccomend it

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
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