$139 Avg/night
Rate and special offer based on Check-in: Jan 16, 2013 Check-out: Jan 19, 2013

Sheraton New Orleans Hotel

4 stars
500 Canal Street, New Orleans, LA 70130
Hotel Overview
Reviewer score
4.0
out of 5
397 reviews
Sheraton Canal Street New Orleans

This hotel has very gracious and professional staff. It proved, you can go home again. ( I was born... See full review

  • Rjduppy
  • Oct 9, 2012
Great location.

I was offered with a newly renovated room on the 39th floor. It cannot get any better than this.... See full review

  • Jennfer K.
  • Sep 27, 2012
Large New Orleans hotel with amenities for business, pleasure travelers

Classic Crescent City charm invites guests to the Sheraton New Orleans conveniently located near New Orleans best attractions. The French Quarter, Harrah's Casino, Audubon Insectarium, Bourbon Street, Mississippi River, Riverwalk Marketplace and The Shops at Canal Place are within four blocks of the hotel. Modern conveniences such as high-speed Internet access (fees apply), laundry/valet services, a business center and a fitness center are sure to please the savvy traveler. There is 105,700 square feet of convention and exhibit space available.

Highlights
  • Centrally located near French Quarter and the convention center
  • Relaxing rooftop pool and sun deck
  • Dog friendly up to 80 pounds (fees apply)
Rooms

All 1,110 guest rooms and 53 suites at Sheraton New Orleans feature the plush Sheraton Sweet Sleeper bed. Guests with pets can receive a Dog Sweet Sleeper bed for pets up to 80 lbs (fees apply). Affordable in-room dining and high-speed Internet access are both available 24 hours (fees apply). Feel at home in tastefully designed contemporary rooms with white duvets and elegant furnishings.

 

Features

Rioux Bistro Creole serves cuisine from locally sourced ingredients for lunch. The Pelican Bar evokes true New Orleans style with wrought-iron gates, a tiered fountain and lavish landscaping reminiscent of a French Quarter courtyard.

Transportation
  • French Quarter (half a block)
  • Ernest N. Morial Convention Center (1.2 miles)
  • Louis Armstrong New Orleans International Airport (13.5 miles)
  • Bourbon Street (2.5 blocks)
Attractions
  • Mississippi River (0.1 miles)
  • French Market (0.6 miles)
  • City Park Golf Course (3 miles)
  • New Orleans Museum of Art (3 miles)
  • Mardi Gras World (4 miles)
Business
  • 105,700 square feet  of convention and exhibit space available
  • The 30,000 square foot Napoleon Exposition and Ballroom offers flexible meeting space and can be divided into 12 breakout rooms
  • Full catering services
  • Business center (fees apply)

Sheraton New Orleans Hotel Rooms

Traditional
Description not provided

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Hotel Map

29.9518 -90.0673
Area served
Avondale, Belle Chasse, Chalmette, Destrehan, Gonzales, Gretna, Hammond, Kenner, La Place, Harvey, Metairie, Mandeville, Marrero, Norco, Ponchatoula, Reserve, Slidell, Thibodaux
Nearby airports
Lakefront Airport, (NEW), 10.00, MI; Louis Armstrong New Orleans International Airport, (MSY), 15.00, MI;
Area description
Downtown

Nearby points of interest

  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Crescent City Brewhouse: 0.3 mi
  • Riverwalk Marketplace: 0.3 mi
  • Musee Conti Wax Museum: 0.4 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Folklife and Visitor Center: 0.7 mi
  • Louisiana Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Crescent City Brewhouse: 0.3 mi
  • Riverwalk Marketplace: 0.3 mi
  • Musee Conti Wax Museum: 0.4 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Folklife and Visitor Center: 0.7 mi
  • Louisiana Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • Port of New Orleans: 1.2 mi
  • East Tennessee Historical Center: 1.4 mi
  • Bywater Historic District: 2.2 mi
  • New Orleans Museum of Art: 2.9 mi
  • Amistad Research Center: 3.2 mi
  • Carousel Gardens: 3.4 mi
  • Riverbend: 3.7 mi
  • State Capital Publishing Museum: 4.1 mi
  • Audubon Zoo: 4.4 mi
  • Six Flags New Orleans: 10.4 mi

Amenities

  • 24 hour front desk
  • Accessible facilities
  • Air conditioned
  • AM/FM alarm clock
  • Bar/Lounge
  • Business center
  • Coffee maker in room
  • Concierge
  • Concierge desk
  • Doorman
  • Fire alarm with light
  • Gift shop
  • Hairdryer in room
  • Meeting/Banquet facilities
  • No smoking rooms/facilities
  • Outdoor pool
  • Pets allowed
  • Pool
  • Porters
  • Radio
  • Restaurant
  • Room service
  • Safe
  • Safe deposit box
  • Sauna
  • Smoke-free policy
  • Television with cable
  • Valet parking
  • Wake-up service

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (397)

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

4 / 5
397 out of 397
Amenities:
3.9
Room cleanliness:
4.2
Hotel staff:
4.2
Room comfort:
4.3
Location:
4.7
Value:
4

89% would recommend to a friend.

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Review this hotel
Review of Sheraton New Orleans Hotel

Reviewer score

3
telle twinkletoes
effingham illinois
Dec 30, 2012

one glitch after another

waited for over an hour at checkin because systems were down. Ice machine didn't work on our floor. Starbucks only open occasionally in lobby. Lukewarm water in shower last morning. Not a 4 star experience by any means.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
1
Dining tip: Short walk from hotel

Dinner at Brennans was fantastic.

Review of Sheraton New Orleans Hotel

Reviewer score

4
APlas
Ohio
Dec 29, 2012

Great room with beautiful view!!

We visited N Orleans over Christmas to see our son and spent 5 days at this hotel.Very friendly staff and services were great. The view overlooking the city and river were just beautiful!! Thanks Sheraton for making our trip even better.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Review of Sheraton New Orleans Hotel

Reviewer score

4
eudeyt
Baton Rouge
Dec 28, 2012

Some hickups, but a fantastic place to stay

One of the rooms had the bathroom being remodeled and had sitting water in bathtub. However the hotel staff was more than accomadating and gave us a new room with a $50 credit. Also the parking for one day was $42. So if you can find somewhere else to park i would. Overall we were very happy with Hotel and rooms had a beautiful view of New Orleans.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short drive from hotel

Go to Frenchman Street. Alot of authentic New Orleans bars with out all the drunks on Burban St.

Review of Sheraton New Orleans Hotel

Reviewer score

4
World Traveler ST
Florence, MA
Dec 27, 2012

Hotel was great!

Found parking to be VERY expensive and would have been nice to be aware of the parking fees ahead of time (added an additional $200 to 5 day trip to just park car) and the concierges were less than spectacular, not exactly helpful. Beds were super comfy - room was super clean and the view was outstanding!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
5
Value:
4
Money-saving tip: In Hotel

Make sure you need a car before you bring one to the hotel! Very expensive parking ($40 day!)

Review of Sheraton New Orleans Hotel

Reviewer score

4
FBGordon
Destin, FL, USA
Dec 25, 2012

All good but the parking.

The room rate, location and hotel itself was wonderful and at a great value. This hotel is clean, comfortable and modern, while being located at the Western edge of the French Quarter in the center of some of the greatest bars and restaurants in all of New Orleans. The staff was very helpful, as well. My only real complaint was the unbelievable charge of $42.50 per night to park in the parking lot of the hotel WHILE I WAS STAYING THERE. That completely negated the value of the room rate. I have no idea why a four-star hotel would do that while 2-star hotels are happy to let you park at their places for free. Were it not for that, I wouldn't have had a single negative thing to say about my stay here.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Dining tip: Short walk from hotel

Make sure to eat at Green Goddess on Exchange Place, just down from the corner of Royal and Bienville. It is truly some of the best food offered in the French Quarter.

Review of Sheraton New Orleans Hotel

Reviewer score

3
M.Jones
California
Dec 23, 2012

Booking agent Fail

I booked through "Obtz", secured rooms on the upper level of the hotel, and when I showed up I was given a room on the lower level, because the hotel had blocked off all of the upper level rooms and I wasn't notified until I checked in. The hotel was undergoing a lot of repair & maintenance, so there was much noise around our room during the morning or late afternoon. The staff was amazing and did everything they could to accommodate me, and the situation, unfortunately it wasn't until my last night in the hotel did they open the upper levels and called me to offer an upper level room. "Obtz" has certainly raised some concerns with me about the service they offer after this trip.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
1
Time-saving tip: Short walk from hotel

Most everything to see and do in New Orleans is within a short walking distance from this hotel. Call the hotel and book through them instead of "Obtz" to ensure you get an honest answer and know what you are walking into.

Review of Sheraton New Orleans Hotel

Reviewer score

4
ZAP77
NJ
Dec 18, 2012

AWESOME STAY!!

GREAT CENTRAL LOCATION, UPSCALE HOTEL! ONLY ISSUE WAS OUR ROOM WASNT CLEANED ONE DAY AND WE WERE GONE FROM 7 AM TO 7PM! ALSO IF YOU RE PAYING EXTRA FOR THE CLUB ROOM, RECONSIDER, THE AMENITIES U PAY EXTRA FOR ARE NOT REALLY WITH IT.. BUT PERFECT LOCATION! WALKING DISTANCE TO EVERYTHING!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

MR. B'S BISTRO

Review of Sheraton New Orleans Hotel

Reviewer score

4
Cajun Mom 4
Abbeville, LA
Dec 17, 2012

Family Getaway

We love staying at the Sheraton when we visit New Orleans. The location is perfect and the views are incredible. Our only complaint would be the check-in process which is entirely too slow. The lines moved slowly, no one was at the Starwood Guest desk and the other personnel behind the desk kept leaving the desk while people were waiting.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

Wear comfortable shoes to experience New Orleans. Taking cabs do not allow you to see the most impressive parts of the city.

Review of Sheraton New Orleans Hotel

Reviewer score

4
Juicy Jen
Lafayete, La
Dec 17, 2012

Great place to stay

Great location, very clean and staff friendly. Rooms looked newly remodeled.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Sheraton New Orleans Hotel

Reviewer score

4
Maggie3207
New York, NY, USA
Dec 3, 2012

Great place to stay in New Orleans

clean, comfortable , and great location. Staff was great, two blocks from Bourbon St. Right on Canal. In the heart of the quarter.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
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